Ed Post | Page 4

From the moment my grandmother and I walked into the door we had nothing but welcome and warmth from this company. I was looking for a new vehicle and the receptionist, Tammy and Kate, from parts and servic we had nothing but welcome and warmth from this company. I was looking for a new vehicle and the receptionist, Tammy and Kate, from parts and service steered me in the right direction by introducing me to Mike Schell. He listened, actually listened to what I was looking for in a vehicle and then took me out to the lot to look at the Dodge Caliber. I had been to 4-5 other dealerships over the past few days and the customer service I received there was well less then par so I am sure I was not a jem right off the bat to Mike, sorry. After he showed me the car and the specs and informed me of them, he suggested that I go for a test drive and that me grandmother go with, and ride in the front passenger seat! He was very knowledgable about the car being able to answer all questions asked to him, while looking at the vehicle and driveing it. After the test drive we went back into the dealership and sat at his desk and talked numbers, then he went to his boss Jeff and they talked numbers. That is when Jeff came out, and god love him for being able to come into the situation as a third party and introduce himself and just completely put all nerves and worries to ease. That is when Jeff and Mike suggested that I take the car for a test drive for the weekend to make sure it was something I could see myself in. Well I took it for the weekend and loved it, one problem though still had to talk numbers. Went back to the dealership to see Mike and we taked numbers then he went to Jeff and talked numbers. Everyone during this whole process, this was my first time buying a new vehicle, was very easy to work with and I felt that I got a good deal....nah GREAT deal!!!! Throughout sitting at the desk and waiting for information to be faxed/approved/filled out the other sales personnel was very funny, charming, and personable. So, today was the final day to sign the paperwork. I dropped the car off to get detailed, they shuttled me to work while the did all the work. They cleaned it inside and out and even topped off my gas. After they cleaned it and I returned to the dealership Mike (who came in on his day off :) ) introduced me to Ed Post (Business Manager) who walked me through the financing and paperwork and showed me different warrenties and coverages. We talked about gap insurance and he as well like Mike and Jeff was very informative and knowledgable. After all paperwork was signed it was time to get the keys. We went back to Mikes desk where he went over all the important paperwork, about the warrenties and how to keep them covered by getting oil changes and tire rotations and so on, as the dealer book instructs. Then he walked me out to my car and showed me all the final bells and whistles of the car and to make sure I understood how all the necessities worked and where the were located, 4 ways, lights and the Sirius radio, haha. They topped off the gas tank and I was on my way home from there. I went from last Tuesday to having a blown motor in my old car, (which by the way the are towing for me from the garage). To looking at many cars and dealerships to be exactly one week later in a brand new car that makes me happy and makes me feel safe and comfortable. I will return for future purchases (not any time soon, I LOVE her (yes my new car is a her) way too much to even think of letting her go). I will recommend CVM to as many people I know and will tell them that anyone in the place is nice and seems great to work with, but if I was them i'd see Mike Schell. More

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This is my third lease/purchase from CVM in the past six years. Some of the staff has changed, but the professionalism and courtesy have not. During the course of my three purchases I have never felt pressu years. Some of the staff has changed, but the professionalism and courtesy have not. During the course of my three purchases I have never felt pressured in any way to do something that I did not feel secure about doing. Keith was my salesman for this latest purchase and he was very sincere and helpful. Ed was my business manager for the third straight time. He is always a pleasure to deal with, very knowledgable and helpful in getting the best deal. I would recommend CVM to anyone for a new or used purchase or lease. More

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