Ed Teshima | Page 3

My sales rep Alberto was great to work with ,Ed in financing made it a pleasure signing Docs , overall management was great. It was a pleasure buying a car at Sierra Chrysler Dodge dealership. financing made it a pleasure signing Docs , overall management was great. It was a pleasure buying a car at Sierra Chrysler Dodge dealership. More

by CHIXVIC14 Verified Customer Verified Customer

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The team at Jeep Dodge Chrysler of Monrovia was awesome. I can honestly say this was the least painful/most enjoyable car buying experience we have had. Our salesman Anthony was fantastic. I can honestly say this was the least painful/most enjoyable car buying experience we have had. Our salesman Anthony was fantastic. More

by Lanceman Verified Customer Verified Customer

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Great dealership wonderful experience already recommended a friend. Will definitely visit again when in the market for a new Jeep or turning this Jeep in. a friend. Will definitely visit again when in the market for a new Jeep or turning this Jeep in. More

by cbr28010 Verified Customer Verified Customer

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Professional and responsive, answered all my questions and made it easy to get a new Jeep and made it easy to get a new Jeep More

by globalhealth Verified Customer Verified Customer

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Great customer service. It was fast and efficient. Financing was simple. No hassles. Thank you It was fast and efficient. Financing was simple. No hassles. Thank you More

by aprilfools70 Verified Customer Verified Customer

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Fast transaction on an almost new vehicle. Anthony was very courteous and helpful from the drive test to the moment I got my keys. The financial process was also fast and friendly. Anthony was very courteous and helpful from the drive test to the moment I got my keys. The financial process was also fast and friendly. More

by ARTURIUX Verified Customer Verified Customer

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The team at Monrovia CDJR always takes great care of my whole department, making it easy to get in and out with the necessary documentation. Thank you! whole department, making it easy to get in and out with the necessary documentation. Thank you! More

by ChevGuy Verified Customer Verified Customer

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Mario and his team were very attentive and responsive with all my questions and concerns. Made the whole buying process easy and seamless with all my questions and concerns. Made the whole buying process easy and seamless More

by chuck.ortega Verified Customer Verified Customer

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This dealership has always been very helpful. This is the second jeep we bought there and will most likely get our next one there too! This is the second jeep we bought there and will most likely get our next one there too! More

by ted.raquel Verified Customer Verified Customer

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I had a poor experience with purchasing my latest vehicle from this delearship. This should have been an easy and simple process. I was purchasing the vehicle over the Internet and from out-of-state. I di from this delearship. This should have been an easy and simple process. I was purchasing the vehicle over the Internet and from out-of-state. I didn't need a test-drive, or to be sold on anything. I just needed them to run the paperwork. This is where things started to go poorly. First, all of the prices you see online are not accurate. They don't include their "required" add-ons and services. When getting the quote I was told it didn't included the required add-ons, the actual quote was $4K higher than what they advertised. It was $1000 for paint protectant-which quickly washes off, $1000 for protective film-this only includes the film on the door edges and under the handles and nothing on the hood, fenders, bumpers, etc., $1000 for a theft deterrent code applied via a sticker to the doors which essentially is insurance and gets you $2500 if your car is stolen and not recovered. And there is also an additional $1000 car alarm which somehow I got out of. Despite these optional (at other dealerships) add-ons being required, which I suspect is illegal, I still moved forward with the car purchase. This is where things really went wrong and I feel I was lied to and taken advantage of. The salesman was not open to any negotiations on the price, which OK that is their right. I asked if in lieu of any discounts could I get all-weather floor mats included? The salesman, Guerillmo checked with his manager Edwin and it was OK'd. They shipped me the car and said they'd order and ship the mats later. This was in January of 2025. Since then, I would check in weekly to see when the mats were arriving and I was led on and ultimately lied to. Every week it was a different story: they are on-back order, they forgot to place the order, they'll be arriving on Friday, I'll check with parts, let me check on that, etc. Every excuse you can think of, and still no mats. I asked for a tracking number, or order receipt... nothing. I called and asked for a manager; twice I left a message and was told someone would get back to me and no one did. I emailed the sales manager Edwin and Ed in finance and asked for their help--no response. Guerillmo continued to lead me on and lie to me about the mats and has recently stopped responding. If they didn't want to include the mats from the beginning, just say you can't do that. Don't lead someone on for 6 months and waste everyone's time. Between the lies about the mats and the questionable required, optional services, and their unwillingness to help with my situation I cannot recommend this dealership at all. They will never get my business again and I suggest you don't trust them with yours either. More

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