Ed Zimmerman
Ed Zimmerman at Matthews Ford

Ed Zimmerman

Quick Lane Manager

Matthews Ford

175 E Main St.
Norwich, NY 13815

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4.9
27 Reviews
4.9

27 Reviews

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27 Reviews of Ed Zimmerman

March 31, 2026

Dealership Rating
Employee Rating

Very knowledgeable and courteous. I have dealt with Brian at the service department at other dealerships. You are lucky to have him. More

by dshedd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Steigerwald, Jon Mendolia , Paul Martin

May 19, 2026

Matthews Ford responded

Thank you for highlighting your excellent experience with the Service Department at Matthews Ford of Norwich. We appreciate your business, and look forward to seeing you again soon!

December 05, 2025

Dealership Rating
Employee Rating

I had the undercoating done because it was recommended by my sales guy Richard. He said it was good for 10 years. The job was horrible. Also, he disappeared on me. I was trying to follow up on a back up came More

by billquick171
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Martin, Brian Steigerwald, Jon Mendolia , Richard Ryan

September 28, 2025

Dealership Rating
Employee Rating

Was very happy with service. staff was friendly and helpful. WORK WAS done that was required More

by 1JUDYSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Martin

Sep 29, 2025

Matthews Ford responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 16, 2025

Dealership Rating
Employee Rating

I stopped by to check on my trade in options. The staff was friendly and helpful. I met with Ramseys on Saturday and picked up my new truck on Monday. More

by NICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesse Smith, Rhamses Gonzalez

Aug 18, 2025

Matthews Ford responded

Hi Nick- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

April 18, 2025

Dealership Rating
Employee Rating

I enjoyed doing business with Ramsey and Matthews Ford. I've bought three vehicles from Matthews and wouldn't hesitate to buy another. My only disappointment is the vehicle came with only one key and More

by MATTGROSS
Purchase Time
Recommend Dealer
Yes
Apr 18, 2025

Matthews Ford responded

Hello- Thank you for taking the time you took to let us know about your experience at our dealership. We appreciate your trust and look forward to serving you again soon!

April 14, 2025

Dealership Rating
Employee Rating

Above and beyond my expectations. Honest and friendly service. I am very Thankful for good local service! More

by susanblpn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Martin , John Mendolia

Apr 15, 2025

Matthews Ford responded

Hi Susan- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 04, 2025

Dealership Rating
Employee Rating

Always excellent service , attention to detail, impeccable personal treatment and respect by all employees. Thank you More

by pab1158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Martin

Apr 04, 2025

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

April 03, 2025

Dealership Rating
Employee Rating

Ramsey was friendly and knowledgeable. Honest and have a good service department. They have good deals. More

by MATTGROSS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 04, 2025

Matthews Ford responded

Hi Matt-We’re so glad to hear you had a great experience with Rhamses! We appreciate your business and hope you enjoy your new ride!

March 22, 2025

Dealership Rating
Employee Rating

love dealing with them. Have had several vehicles now. service is great and everyone very friendly. will be back again More

by pattianne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 24, 2025

Matthews Ford responded

Hi-We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

March 19, 2025

Dealership Rating
Employee Rating

Good people, good service, fast and professional. Quality work, quality customer service with a personal touch, friendly and caring people. More

by KMCKEEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Menndolia

Mar 19, 2025

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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