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Eddie Church
351 Reviews
Dealership Experience
10 yrs, 8 mos
351 Reviews
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351 Reviews of Eddie Church
May 01, 2021
Was glad they called to cancel the recall work as the parts weren't there. Was not glad they set the appointment in the first place if the parts weren't there. Now it's been weeks with no follow up. T parts weren't there. Was not glad they set the appointment in the first place if the parts weren't there. Now it's been weeks with no follow up. This recall work may never get done? Grapevine dealership never called me back and Bill Utter cancelled the appointment. Just crappy service all around from the dealers. Ford makes a decent product, but God forbid you ever need recall work done. More
by Car shopper
Verified Customer
April 29, 2021
Mr. Church was proffessional and patient. Mr. Church made the process simple and painless. On a sidenote, I attempted several time to book my service online but was unable to do so. I would not be allowed to the process simple and painless. On a sidenote, I attempted several time to book my service online but was unable to do so. I would not be allowed to select a service date or time. Thanks. More
by MICHAEL_TUTT
April 19, 2021
My visit was for rear brake problems and I dreaded going in ,thinking I would have to leave my van for at least 24 hrs because I did not have an appointment Eddie Church met me and reassured he would take in ,thinking I would have to leave my van for at least 24 hrs because I did not have an appointment Eddie Church met me and reassured he would take care of me quickly, as he knew I could not work with all my tools in my van. Eddie had me an estimate within a half hr. Within 2 hrs I was back on the road with new brakes, oil change and a car wash I will definitely return to Bill Utter for service as long as people like Eddie Church work there! Completely satisfied Michael E Turton More
by michaeleturton
April 02, 2021
I called Eddie and he got my recall scheduled quickly and the service was performed in a very reasonable timeframe. Everything was done per our discussions and explained thoroughly. The price for the servi the service was performed in a very reasonable timeframe. Everything was done per our discussions and explained thoroughly. The price for the service I had done was very reasonable as well. I will be back the next time I need service! The only complaint I have is that when I got back into my truck things in my console were pulled out and the phone charger I leave in the truck was now in the USB (I don't use the USB) and laying across onto the drivers floor. In my mind it appears someone, probably a technician, pulled it out and connected their own phone to it. In the future it would be wise to put items back where you found them like you found them if you are playing with customers items. More
by ROBERT@RCPHOTOPRO.COM
March 18, 2021
The Service Department is very courteous and efficient. The Service Department is very courteous and efficient. Service time was reasonable, waiting area was clean.t is a pleasure to do business with you The Service Department is very courteous and efficient. Service time was reasonable, waiting area was clean.t is a pleasure to do business with you. Keith Shelton More
by Shelton0
Other Employees Tagged: John Myers
March 05, 2021
Great people and great service! I really like Eddie Church. He was very friendly and very knowledgeable. I enjoy my new Explorer and will buy another Ford from bill Utter Ford! Church. He was very friendly and very knowledgeable. I enjoy my new Explorer and will buy another Ford from bill Utter Ford! More
by rsignjr
March 05, 2021
Very comfortable waiting area & excellent customer service & attention by the service advisor. It has always been my preferred dealership when it comes to servicing my car. service & attention by the service advisor. It has always been my preferred dealership when it comes to servicing my car. More
by wasiltaha
February 26, 2021
Brought my '17 Taurus in for a check up and follow up body work. Miff Center (Body) and Eddie Church (Maint) were pleasant, helpful and efficient. Bill Utter Ford is a great dealer with good people! body work. Miff Center (Body) and Eddie Church (Maint) were pleasant, helpful and efficient. Bill Utter Ford is a great dealer with good people! More
by edbruton
Other Employees Tagged: Miff Center
February 26, 2021
Eddie and the whole team at Bill Utter Service Center are amazing!! I have never had such an easy, honest, and caring experience at a dealership or service center. From now on I will always call Bill Utter amazing!! I have never had such an easy, honest, and caring experience at a dealership or service center. From now on I will always call Bill Utter first with any needs. They were an answer to prayers and the best! i just can't say enough about their greatness! More
by bomaramanda
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