Eddie Lemons | Page 6

Excellent Dealership This was my second Chevrolet in the past year and a half I have been very happy with the deal I got the service has been great no issues this will be This was my second Chevrolet in the past year and a half I have been very happy with the deal I got the service has been great no issues this will be the dealership I continue to buy from great salesman Caleb Keith and Bobby Feller More

by redsue1 Verified Customer Verified Customer

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My experience My transmission went out on my car. My warranty covered it by not my radiator which ran me around 1100 bucks to fix. No problem. After I got my car ba My transmission went out on my car. My warranty covered it by not my radiator which ran me around 1100 bucks to fix. No problem. After I got my car back, I had another major transmission leak. This was after they rebuilt my transmission, twice. I take it back in and they try to send me home with it just telling me it's a leak but not sure where it is coming from. I refuse til they look at it. They do. I guess there was some miscommunication. That's fine. They fix the problem after a couple weeks. I get my car back for maybe 4 hours. Drive it 4 miles. Huge transmission leak, yet again. They did get my car back to me within a few days this time. However, the inside of my car was a mess. You could see where handprints were. Plus in my back seat the floor was pulled up to expose a battery. The seating tracks were pulled up too and left on scattered on the floor. I will say they were able to get me a loaner each time which I was grateful for. The female I dealt with was very nice. I can't say the men were but I don't exactly expect that dealing with a busy shop. I just wanted my car fixed. I've had my car a day and a half this time. I'm hoping I don't have any issues. Overall, I would not recommend this service department. They kind of wrote me off in the beginning which was really frustrating. Then during the many weeks leading into a month or more of having my car, no one ever updated me on the progress or findings. The first visit they did when it came to getting approval to order parts, but that was it. The 2nd one they did not contact me at all in over a months time. I hate to condemn a whole business because I am sure there are good mechanics and staff that work there. But my experience was not a good one with the few individuals I came in to contact with. More

by emtaglover Verified Customer Verified Customer

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Always top notch service Can’t beat the service my family has always received from the whole team at Doug Gray, from sales to service. We always feel so spoiled. Forever Team Can’t beat the service my family has always received from the whole team at Doug Gray, from sales to service. We always feel so spoiled. Forever Team Doug Gray. More

by TheFites Verified Customer Verified Customer

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Great They did a great job serving my Chevy Silverado I can find a single reason why I wouldn’t go back and service my truck again They did a great job serving my Chevy Silverado I can find a single reason why I wouldn’t go back and service my truck again More

by Noiseyboy71 Verified Customer Verified Customer

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By far the worst service Iv been here twice for oil change and for warranty reasons. Both times they have wanted me to pay out of pocket for something warranty would cover. Iv been here twice for oil change and for warranty reasons. Both times they have wanted me to pay out of pocket for something warranty would cover. More

by Ricky90 Verified Customer Verified Customer

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Fast and friendly service My experience with Doug Gray Chevrolet is that I have bought several vehicles from them and always have them serviced at the service center I would r My experience with Doug Gray Chevrolet is that I have bought several vehicles from them and always have them serviced at the service center I would recommend Doug Gray Chevrolet and I have recommended them to several people as the title says fast and friendly service More

by Comet GT Verified Customer Verified Customer

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I love this place! I have always had nothing but a good experience at Doug Gray dealerships. The people and service is always first rate. We'll continue coming back! I have always had nothing but a good experience at Doug Gray dealerships. The people and service is always first rate. We'll continue coming back! More

by Tumbleweeds89 Verified Customer Verified Customer

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Great car and customer service!!! I was looking for a good used car with low miles. Kaleb helped and kept an eye out for a car like I was looking for. He told me about a 2015 Buick Ver I was looking for a good used car with low miles. Kaleb helped and kept an eye out for a car like I was looking for. He told me about a 2015 Buick Verano. I went that afternoon and drove it . It drives like a dream. I knew i wanted it right away. Its mine now!! Thank you!!!! 😊 More

by Chelekbell Verified Customer Verified Customer

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Help on the road On our drive home to Iowa from Arizona our change oil message came on. We found Doug Gray Buick on the internet & called ahead. We spoke to Eddie to s On our drive home to Iowa from Arizona our change oil message came on. We found Doug Gray Buick on the internet & called ahead. We spoke to Eddie to see if they could fit us in. He said "come on in" and when we got there he got us in & out in record time. Great friendly service that we really appreciated. More

by Paul C Verified Customer Verified Customer

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No help Dead battery, charged up took to dealer for troubleshooting, kept car 30 minutes, called us to pick it up. Due for its 5000 mile free oil change, char Dead battery, charged up took to dealer for troubleshooting, kept car 30 minutes, called us to pick it up. Due for its 5000 mile free oil change, charged $49. Could give no response on the problem it was taken in for. Shoddy, very disappointed. More

by Traversedead1 Verified Customer Verified Customer

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