Edgar Medrano-Hurtado

The team was very accomodating and did their best to get me a good deal on the car I liked. me a good deal on the car I liked. More

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I recently had the pleasure of working with Vincent Nguyen, an Internet Manager at Sierra Honda and Edgar Hurtado the Finance Manager for the purchase of a 2023 Honda Accord Hybrid Sport, and the exper Nguyen, an Internet Manager at Sierra Honda and Edgar Hurtado the Finance Manager for the purchase of a 2023 Honda Accord Hybrid Sport, and the experience was truly top-tier. Vincent stands out as a highly professional and knowledgeable guide who respects his clients' time, making the entire process efficient and stress-free. His expertise with the HondaTrue Certified program and the various Honda Care extended warranty options allowed me to secure the perfect long-term investment for my son’s future with total confidence. Vincent’s approachable demeanor and clear communication ensured that all my questions were answered, and I highly recommend seeking him out if you are looking for a transparent, professional, and seamless car-buying journey in the San Gabriel Valley. However, I was disappointed at only receiving $5500 value for the trade in of my 2012 Honda Accord LX, which was KBB valued at $5535 and which had additional safety equipment including a rear view company, back up safety monitor, and blind spot monitoring added after market accessories. Honestly, Sierra should have gave me $7000 in credit, not $5500, and the original "low ball" offer was $4900 which I found to be entirely insulting. The justification for the low ball offer was that "work needed to be done on the Honda Accord to prepare it for sale." If that is the case, then this is very clearly a cost Sierra should bear, not me as the customer should pay for. Because I am a very busy attorney, so I didn't have time to haggle about the value of the trade in on an extemely time pressed Monday morning. I felt like Kayla and the trade in department performed a "bait and switch" routine by emailing me that Sierra could beat the KBB offer of $5535 and then lowballing me when I actually showed up with the car. The car was in excellent condition and the KBB estimate did not even consider the 3 added safety accessories. Therefore, please try to be more respectful in your valuation the next time I bring an old car in for trade. Other than the low ball valued trade in, I had a good experience and this is the second Honda Accord we have purchased from Sierra Honda. Sincerely,   Kelvin K. Lee    Attorney at Law 1455 San Marino Avenue, Suite D San Marino, CA 91108 Tel. (626) 524-5038 Fax (626) 577-9129 KLee509@hotmail.com    www.kelvinleelaw.com    More

by klee509 Verified Customer Verified Customer

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Everyone was great from start to finish! Thank you to Luis, Tom and Edgar for all the help. Thank you to Luis, Tom and Edgar for all the help. More

by GINAPLEON90 Verified Customer Verified Customer

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Vincent and Elias were very helpful and friendly of choosing me the right vehicle for me. choosing me the right vehicle for me. More

by HEDDYGUINTO Verified Customer Verified Customer

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Buying a car at Monrovia Honda was fantastic! Jose Luis my salesman was outstanding! He and our finance person went above and beyond staying long after closing to get our sale done! Jose Luis my salesman was outstanding! He and our finance person went above and beyond staying long after closing to get our sale done! More

by broughsarah Verified Customer Verified Customer

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Vincent was very helpful and kind during the entire process. He answered all of my questions. process. He answered all of my questions. More

by arturocamacho17 Verified Customer Verified Customer

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Matt Lott was very friendly, very helpful and accommodating.He made sure to answer all our questions. accommodating.He made sure to answer all our questions. More

by hwarnicke66 Verified Customer Verified Customer

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Elias Martinez was the one who was helping me. He was really incredible to work with. He was insightful, straightforward and encouraging. No time in my research of the cars did I feel pressure fro He was really incredible to work with. He was insightful, straightforward and encouraging. No time in my research of the cars did I feel pressure from him. He allowed me to really find the best vehicle for my want, need and budget. Throughout the process, he was very helpful in explaining every detail of the car and purchase. For such a big value buy, this is the type of service and support you need. I recommend him to anyone who would purchase. Sierra Honda is very lucky to have him because of his exceptional skills and hospitality. In addition, Edgar Medrano-Hurtado was greatly supportive in the financial dealings of the process. He explained every step with great patience and understanding. He never pressured us to just sign the dotted line. He gave insight into every single piece of paperwork that was being executed. It gave me confidence and comfort in completing the process. Overall, it was a very pleasant experience. I am very happy with my purchase and I recommend everyone to work with both Elias and Edgar especially. Thank you for the wonderful service! More

by Dean Verified Customer Verified Customer

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John and Edgar are very helpful and got me a great deal on a 2026 honda Civic. John was very patient and made sure it didn’t take all day. Edgar was very helpful and made sure to explain every detail. Over on a 2026 honda Civic. John was very patient and made sure it didn’t take all day. Edgar was very helpful and made sure to explain every detail. Overall very happy with the car they got me in and I highly recommend John and Edgar. Thank you guys ! More

by adrianhernandez0003 Verified Customer Verified Customer

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Great service. No issues, super helpful and informative on the vehicle. Would come back for future services No issues, super helpful and informative on the vehicle. Would come back for future services More

by gala5lea Verified Customer Verified Customer

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