Edgar Ortiz

Purchased a certified pre owned vehicle (CPO) from this dealership and the battery died 15days after purchasing leaving me and my family stranded. Had to call AAA and they were able to jump start. Contacte dealership and the battery died 15days after purchasing leaving me and my family stranded. Had to call AAA and they were able to jump start. Contacted dealership and they said battery is not covered. I would be wary of purchasing a used car much less a certified pre owned vehicle from this dealership. More

by mymy4 Verified Customer Verified Customer

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Edgar was very helpful and informative in helping me find the best deal and car. I wanted style but also affordability and he was able to help me in those areas. Every time I had a question or concern, he wa the best deal and car. I wanted style but also affordability and he was able to help me in those areas. Every time I had a question or concern, he was able to answer my questions or ask a manager for clarification. Thank you for helping me find a car! More

by bisonopl Verified Customer Verified Customer

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I've purchased many vehicles and this is one ranks one of the smoothest. Edgar had everything ready to go when I arrived at the dealership after traveling from Sarasota. Kyle put together a great deal and the smoothest. Edgar had everything ready to go when I arrived at the dealership after traveling from Sarasota. Kyle put together a great deal and if it wasn't for him the deal would probably not go thru. More

by SteveB Verified Customer Verified Customer

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Information consistency would seem to be an issue at this dealership. For example, in regards to the 84/100000 warranty, how it actually worked for a certified used vehicle from Jeep did seem to be common kn dealership. For example, in regards to the 84/100000 warranty, how it actually worked for a certified used vehicle from Jeep did seem to be common knowledge due to hearing ~5 different ways in which it was valid. The only part that was consistent was the fact that it was engine/drive train only. I would just be aware as to who knows what while working there because whether its in person or on the phone they represent Arrigo West Palm. More

by louis.shaw15 Verified Customer Verified Customer

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My experience working with everyone at Arrigo was top-notch. Edgar was amazing!!!! Will definitely be sending friends and family your way. Thanks again!!!! top-notch. Edgar was amazing!!!! Will definitely be sending friends and family your way. Thanks again!!!! More

by rosebud850 Verified Customer Verified Customer

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We interacted with several sales staff and each one was warm, welcoming, informative, anxious to help. They were all awesome. warm, welcoming, informative, anxious to help. They were all awesome. More

by TOMLEYENDECKER Verified Customer Verified Customer

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The purchase of my jeep was so sloppy, first the finance manager did not take the correct deposit resulting in complications in the purchase. Next the sales guy didn’t give me ANY paperwork or receipt for manager did not take the correct deposit resulting in complications in the purchase. Next the sales guy didn’t give me ANY paperwork or receipt for the purchase, although I asked for copies of everything, he promised to email to me which he never did (it is now months later and I have left messages for them to send me a sales receipt, a bill of sale, anything to prove I purchased this vehicle). They also forgot to give me my license plate from my previous vehicle which they should have just transferred to the new jeep. Oh and they didn’t put their paperwork through on the trade in so at some point I was getting charged for both my previous vehicle and my new jeep. Overall extremely disappointed in the work ethic, communication, and job done by everyone at Arrigo. Hopefully someone will send me a sales receipt or paperwork for my vehicle purchase before I file complaints with Jeep cares and BBB. More

by jacespo526 Verified Customer Verified Customer

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I had great service with Edgar, Vince, and the rest of the employees I worked with. Honestly, the service department here was my first experience and I had a poor experience. Edgard, his manager, and fina the employees I worked with. Honestly, the service department here was my first experience and I had a poor experience. Edgard, his manager, and finance manager definitely earned my business back as a customer. I feel like I received a fair deal on my purchase and they made the process very smooth and courteous. More

by lenny.anzalone Verified Customer Verified Customer

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Always a good experience at Arrigo. We are repeat customers for a reason. Definitely recommend them. We are repeat customers for a reason. Definitely recommend them. More

by invictus03 Verified Customer Verified Customer

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Edgar and Jason restored my faith in the sales process at Arrigo! Great job gentlemen! Arrigo! Great job gentlemen! More

by GOLFPROHOGAN Verified Customer Verified Customer

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