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Edgar Rico

Overview Reviews (51)

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Edgar Rico

Edgar Rico | Page 5

Service Advisor

Envision Lincoln of Duarte

1031 Central Ave
Duarte, CA 91010

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4.5

51 Reviews

Overview Reviews (51)

4.5

51 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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51 Reviews of Edgar Rico

October 17, 2025

Dealership Rating

Employee Rating

I had a great experience with this dealership, I was assigned to Justin for my car he was a great, very friendly and helpful. Everyone at the dealership was very polite and friendly. I highly recommend assigned to Justin for my car he was a great, very friendly and helpful. Everyone at the dealership was very polite and friendly. I highly recommend coming here if you’re in the market for a new vehicle. They have lots of inventory and the sales staff were all very helpful and very friendly. More

by cdb#1983

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

Oct 17, 2025 -

Envision Lincoln of Duarte responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Envision Lincoln of Duarte are glad to have you as a customer.

October 08, 2025

Dealership Rating

Employee Rating

I always feel welcomed to your shop and all personnel are quite friendly. Also, Steve Sherwood is a cool dude! quite friendly. Also, Steve Sherwood is a cool dude! More

by KIMBERSULLIVAN

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

Oct 08, 2025 -

Envision Lincoln of Duarte responded

Thanks for sharing about your experience with Envision Lincoln of Duarte. We appreciate your business and hope to see you again soon!

September 30, 2025

Dealership Rating

Employee Rating

Bad Experience. Watch out when you start signing, they zoom into contract so you don’t see hidden fees. Watch out when you start signing, they zoom into contract so you don’t see hidden fees. More

by NAO

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Marco Barillas, Phillip Finley

Oct 03, 2025 -

Envision Lincoln of Duarte responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 28, 2025

Dealership Rating

Employee Rating

Polo’s service is exceptional. He is always responsive and considerate. He has been servicing our cars for years and we will always go back to him. He is one of the best! He is always responsive and considerate. He has been servicing our cars for years and we will always go back to him. He is one of the best! More

by Mike MacGillivray

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas , Polo. 5 stars.

Sep 28, 2025 -

Envision Lincoln of Duarte responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Envision Lincoln of Duarte!

September 27, 2025

Dealership Rating

Employee Rating

The employees are always very helpful, whether it is the Service Department or the Parts Department. Service Department or the Parts Department. More

by nl16sams

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Yes

Sep 28, 2025 -

Envision Lincoln of Duarte responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 23, 2025

Dealership Rating

Employee Rating

very good, caring experience with the professionals of their job. would definitely go back there for the future purchases. their job. would definitely go back there for the future purchases. More

by chopik222

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley , Aram

Sep 23, 2025 -

Envision Lincoln of Duarte responded

Thanks for sharing about your experience with Envision Lincoln of Duarte. We appreciate your business and hope to see you again soon!

September 14, 2025

Dealership Rating

Employee Rating

Friendly helpful very knowledgeable and caring. Got right in the was taken care of quickly. Got right in the was taken care of quickly. More

by gchannah2323

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

Sep 14, 2025 -

Envision Lincoln of Duarte responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Envision Lincoln of Duarte.

September 14, 2025

Dealership Rating

Employee Rating

I walked in for an oil change and left with a 1400 bill. To be honest the work wasn’t stuff I needed immediately but I’m not a car person and he sold it like what was included was great for the value. I see To be honest the work wasn’t stuff I needed immediately but I’m not a car person and he sold it like what was included was great for the value. I see the bill and 1200 of that was for labor. So I will not be bringing my car back More

by s.beard09

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Sep 17, 2025 -

Envision Lincoln of Duarte responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 12, 2025

Dealership Rating

Employee Rating

Organized prompt friendly service. Services rendered in a timely manner. Comfortable waiting areas and nice employees. Services rendered in a timely manner. Comfortable waiting areas and nice employees. More

by SHERPO53

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley , Franklin

Sep 12, 2025 -

Envision Lincoln of Duarte responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Envision Lincoln of Duarte.

August 28, 2025

Dealership Rating

Employee Rating

Eduardo is great. What a sense of humor. His attitude made a chore of having service into a fun morning. Got car back when promised. What more can you ask for? What a sense of humor. His attitude made a chore of having service into a fun morning. Got car back when promised. What more can you ask for? More

by ladybushey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

Aug 28, 2025 -

Envision Lincoln of Duarte responded

Thanks for sharing about your experience with Envision Lincoln of Duarte. We appreciate your business and hope to see you again soon!