Edson Trujillo | Page 3

INFINITI of South Bay responded

Thank you for the great feedback on your experience with your service advisor, Edson. It is good to know that he listened, was efficient, and fair. These are all the qualities that make a long-term relationship. We appreciate your loyalty and look forward to servicing your maintenance and repair needs for years to come. Please remember to check our website for monthly service coupons, as they are updated monthly. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the great review of your Service Advisor, Edson in that he is always friendly, helpful, and knowledgeable. That is such a nice compliment. Also, thank you for recognizing how easy it is to schedule an appointment. We just invested in a new service scheduling software to make the process quick and easy for our clients - because that's the INFINITI of South Bay Way, we make it easy! Whether servicing your vehicle or buying a new car, we strive to make the process quick and easy. Thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Sandy, Thank you for letting me and the online community know that you had a good experience with us and that we were able to get you in and out quickly - That's the INFINITI of South Bay way! Whether it's service maintenance or purchasing a new vehicle, we're all about quick and easy. Thank you for your business and Happy New Year! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Toni, Thank you for taking the time to tell us and others about your service experience with our team and with Edson your Service Advisor. We appreciate your patience and for working with us to ensure we had the proper shocks for your needs. We are grateful to have you as a client, and we appreciate your business. Hope to see more of you in the new year! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for the positive review of your service experience with Edson! What a tremendous compliment that he has been knowledgeable and professional in your interactions with him. We appreciate your business and your feedback. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for the great review of your service experience at INFINITI of South Bay, and for letting us know that Edson provided you with great service! We find that true, honest and transparent communications lead to long-term relationships. I'm pleased to see that Edson provided a detailed evaluation of your vehicle and let yu know what was needed now and what you may need to expect in the future. Thanks for choosing us and thanks for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joel, Who doesn't love a great review like this? AMAZING! Thank you soooo much for shouting out that my service team did an excellent job during your visit to INFINITI of South Bay. They will be excited to hear your accolades and will value that you would recommend them to anyone! It's great to have such wonderful clients like you, thank you for your patronage, it is greatly appreciated. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Jason, We greatly appreciate your review and your 5-STAR rating of your service with us at INFINITI of South Bay. You are in great hands with our top Service Advisor Edson and we thank you for the feedback that he has been fast and responsive. Keeping your vehicle in efficient and safe running condition is our commitment to you. Our technicians and advisors will only recommend service and maintenance in-line with this goal. Please check our service specials page for discounts and promotions to allow us to help contribute to the continued maintenance of your vehicle. Carlos Robles Service Manger INFINITI of South Bay

INFINITI of South Bay responded

What a great review, thank you for taking your time to explain to us and others in such detail why your experience was exceptional. Our process of taking pictures and video is a new one, so we appreciate knowing that this provides value. It takes more time and effort, yet we believe this is important in terms of providing visibility and transparency to our clients. Thank you for choosing INFINITI of South Bay, your loyalty is important to us! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Super great review detailing everything we strive to be! Thank you for being so thoughtful in putting together this great feedback on your service visit here with us at INFINITI of South Bay. We strive to put the customer first, to treat them fairly and with respect, to be transparent, to communicate well and to be attentive to all of their needs. This is what we call the INFINITI of South Bay way. Thank you for sharing your experience with us and with others. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay