Always efficient and courteous, minimum waiting time,
they listen and address your concerns, also love the option that I can show up without making an appointment if need to.
they listen and address your concerns, also love the option that I can show up without making an appointment if need to.
More
by ELVRABANNER
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Carlos service manager and all staff have a very good
customer service and professionalism, thank you very much
customer service and professionalism, thank you very much
More
by JORGE41
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Felix Le
, Carlos
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for this great review, Jorge! We’re glad to hear that Carlos and our entire team provided you with excellent customer service and professionalism. Our team is always going above and beyond to ensure our customers leave nothing but satisfied. Thanks for recognizing their hard work!
Your appreciation means a lot to us, and we look forward to serving you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Infiniti of South Bay by far has the best customer
service team. They really go above and beyond when making you feel comfortable from start to finish when you come in to get your vehicle serviced.
service team. They really go above and beyond when making you feel comfortable from start to finish when you come in to get your vehicle serviced.
More
by IAMJEREMIAHROSS
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Excellent, easy, convenient, and efficient.
.. They provided a thorough assessment of and recommendations for my vehicle. Before I knew it, the service was done....
.. They provided a thorough assessment of and recommendations for my vehicle. Before I knew it, the service was done....
More
by EA_BAISLEY
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you for your fantastic review! We’re delighted that your experience was easy, convenient, and efficient. Providing thorough assessments and clear recommendations is very important to us, and we’re glad that the service was completed quickly and smoothly. That's the INFINITI of South Bay difference! We truly appreciate your trust and look forward to serving you again soon. Don't forget to check back on our website for any service deals and specials for your next visit!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Such amazing service.
I would recommend everyone and anyone. I always feel so welcomed any time i go in.
I would recommend everyone and anyone. I always feel so welcomed any time i go in.
More
by Dchacon
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for your wonderful review! We’re thrilled to hear that you feel so welcomed every time you come in and that our team has consistently provided amazing service. Creating a warm and friendly environment for our customers is something we truly care about. Your recommendation means the world to us, we look forward to seeing you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Edson is the best.
The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60.
The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60.
More
by JOESUBRAMANIAM
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for this awesome review, Joe! We’re delighted to hear that Edson provided you with the best service and that our customer care has made such a positive impression. We truly appreciate your trust in us and are excited to assist you with your spark plug service on your Infiniti QX60. We look forward to continuing to provide you with excellent service for many miles to come!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
I brought my vehicle in under the assumption that the
fuel pump had failed. The dashboard showed over half a tank of fuel, so it seemed like the logical issue. After inspection, your technicians confirme
fuel pump had failed. The dashboard showed over half a tank of fuel, so it seemed like the logical issue. After inspection, your technicians confirmed that a new fuel pump was required, quoting me over $1,400 for the repair.
I ultimately chose not to have the work done at South Bay Infiniti and instead took the vehicle to a trusted family friend since they could do the work that day. Upon arrival, we discovered that the tank was completely empty — not even close to half full. I have photo evidence to support this. We refueled the car, reinstalled the same fuel pump, and the vehicle started without any issues. The fuel gauge also read accurately afterward.
Frankly, I’m extremely disappointed in the lack of thoroughness from your service department. Rather than properly diagnosing the problem, the technicians jumped straight to an expensive and unnecessary repair. This not only erodes my trust in your dealership, but also raises serious concerns about the integrity and competence of the service team.
I’ve been a loyal South Bay Infiniti customer for many years, consistently bringing my vehicles in for service. However, this experience has made me seriously reconsider continuing to do so.
On top of the inaccurate diagnosis, I was charged a $250 diagnostic fee for a problem that was ultimately misidentified. Given the circumstances, I believe a refund of this fee is more than reasonable and hope it will be processed promptly.
More
by COLLINMACK22
Verified Customer
Verified Customer
Service Price Transparency
Service was fast and great.
Waiting area was clean and neat. They kept me informed of the workbprogress
Waiting area was clean and neat. They kept me informed of the workbprogress
More
by DIANE_TALTON
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for taking the time to leave this review, Diane! We’re glad to hear your service was fast and smooth, and that you enjoyed our clean and comfortable waiting area. Keeping you informed throughout the process is something we take pride in, and we're happy to know it made a difference. We look forward to seeing you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
South Bay Infiniti is a wonderful dealership!
Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I kno
Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I know to that dealership.
More
by THEWORDINME3
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for your amazing review! We're honored to hear that your experience at South Bay INFINITI was exceptional and that our management and staff went above and beyond to take care of you. Knowing you’re completely satisfied, and even willing to refer others, means the world to us. We’re grateful for your support and look forward to welcoming both you and your friends in the future!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Edson is such a friendly and helpful person, He was great
about giving me updates about my car. I have been to the service department at Infiniti South Bay twice now and he was awesome both times!
about giving me updates about my car. I have been to the service department at Infiniti South Bay twice now and he was awesome both times!
More
by mara.mcphee
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much, Mara! We’re so happy to hear that Edson has taken such great care of you during both of your visits. His friendly attitude and consistent communication truly make a difference, and we’re lucky to have him on our team! We’re grateful for your continued trust and look forward to seeing you again! Don't forget to check back on our website for service deals and specials for your next visit.
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay