Kas Yeganeh

INFINITI of South Bay responded

Dear Jriovesporsha, Thank you for taking the time to provide this detailed feedback. As the Owner and Executive Manager of INFINITI of South Bay, I sincerely regret that your experience in our finance department did not meet the high standards we set for ourselves. We take comments regarding customer skills very seriously, and I assure you that this feedback will be addressed immediately with the team to ensure necessary retraining and improvements are implemented. We are committed to making sure every step of the purchase process, including the final paperwork, is handled with the utmost respect and professionalism. We truly appreciate you bringing this to our attention as it helps us identify areas for necessary growth. On a brighter note, I want to personally congratulate you on your new vehicle purchase! That is fantastic news. We are delighted to hear that Anita and Kas provided you with an amazing experience. They are tremendous assets to our team, and we will certainly recognize them for their excellent and helpful service. Our goal is for every client to have a 5-star experience from start to finish. If you would like to discuss your finance experience further, please feel free to reach out to me directly. We appreciate your business and hope you enjoy your new INFINITI! Sincerely, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your amazing review! We're honored to hear that your experience at South Bay INFINITI was exceptional and that our management and staff went above and beyond to take care of you. Knowing you’re completely satisfied, and even willing to refer others, means the world to us. We’re grateful for your support and look forward to welcoming both you and your friends in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this five-star review! We're so glad that your car purchase experience was smooth and enjoyable. It's great to know our team was friendly, responsive, and easy to work with. If you need anything in the future, we're always here to help—enjoy your new car! Welcome to the INFINITI of South Bay family! Thank you, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Saidy, Thank you so much for taking the time out of your day to leave this review! I'm so happy that you felt welcomed and comfortable throughout your visit. We always aim to create a no-pressure environment where your questions are answered thoroughly and honestly. It’s important to us that every customer feels respected and valued. Thank you for choosing Infiniti of South Bay. We’re grateful to have amazing customers like you, and we look forward to seeing you again! Thanks again! Anita Ruiz New Car Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Vanessa, Thanks for the awesome 5-STAR review we see here on DealerRater! It is great to read that my team consistently provides great service, in that they are knowledgeable, helpful, and are able to do the job right the first time. We appreciate your business and are grateful for your loyalty. Thank you for the review. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

David and Carol, Thank you for the very thoughtful, heartfelt, and well-written review. I hope others looking to find a vehicle read what you have to say about your experience. This is exactly what we train, to make it easy to do business with us. Never any pressure and a positive attitude that we will work with you to make the deal that works best for you. Doing what is right the first time and doing business the client's way is how we develop long-term, lasting, loyal relationships. Please be sure to send your family and friends! Thanks! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay