Edson Trujillo | Page 75

INFINITI of South Bay responded

Thank you for your positive review of your service experience here at INFINITI of South Bay with your Service Advisor Edson, and thanks for the call-out for Candice too. Trust is necessary in any relationship, and we are pleased to learn that Edson has provided the professionalism and knowledge to earn your trust. Thank you for the recommendation, your loyalty and for allowing us to serve you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mr. Jimenez, Thank YOU for bringing your Q50 to INFINITI of South Bay. We appreciate your loyalty and your recognition of our friendly and helpful staff. We look forward to seeing you again and are grateful for your business. Thank you! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mia, Thank you for your 5-Star Review and for including Wilson, Candice, Edson, and Everado from our service team as well as Anita from sales. We are appreciative that you have recognized the professionalism of our members and that you have found the to be helpful and honest. This makes me proud that our team has executed against our promise of integrity, accountability and exceptional client service. Thank you for your loyalty and for allowing us to serve you. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Great to hear that my team was able to address all of your issues. Thank you for recognizing your Service Advisor Edson in your review. He works hand-in-hand with our Technicians to ensure that work is completed accurately and on-time. And, it was a PLUS to learn, that together, they were able to resolve the technology issue quicker than anticipated. We appreciate your loyalty and your business. Thank you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Lisa, Thank you for your review of Edson and Everado here at INFINITI of South Bay. We are pleased to learn that you found their service to meet with your satisfaction. These two guys work very very hard every day to coordinate repairs and maintenance with our Technicians to ensure that service is completed quickly and accurately, and to communicate properly with with people like you, our valued client. We also thank you for recognizing the cleanliness our dealership. We are always clean, and now we are also taking special precautions. To see all of the precautions we are taking please visit www.infinitiofsouthbay.com/covid-19/ Thank you for your loyalty and for your business. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your positive review of INFINITI of South Bay and for recognizing the detail we provide on the service we perform. It is concerning to learn that not all customers were wearing masks. We provide masks to customers who do not have their own and are taking special precautions. www.infinitiofsouthbay.com/covid-19/ We take this seriously and are appreciative of the alert. I will personally take this up with my team during our Monday staff meeting tomorrow morning. Thank you for your loyalty and for allowing us to serve you. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Thank you for your positive review of our Service Advisor Edson here at INFINITI of South Bay. We are glad to hear that he provided appropriate detail of the service that would be performed and executed quickly. He works very closely with our Technicians to ensure that service is performed accurately and on-time. Thanks for your recommendation and thank you for your business. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

What a great review! Thank you for sharing with us and online so that others could learn about your positive experience. First, we appreciate your loyalty to INFINITI of South Bay for your service needs, and to your dedicated Service Advisor Edson. Thank you for recognizing that he is friendly, polite and professional. Being treated right and by someone you can trust makes all the difference. We are pleased to learn that you have found that here with Edson, he is the exceptional! Then second, it's great to hear that you connected with Kas and that he was able to secure the QX50 that you wanted. As with anything new, it takes time to learn. We are pleased that he took the time to review the features and had made himself available should you have further questions. This is the level of service you should expect from INFINITI of South Bay. We look forward to seeing you again. Thank you for your loyalty and your business. Kelvin Bratcher INFINITI of South Bay Owner & General Manager