Edson Trujillo | Page 76

INFINITI of South Bay responded

Mr. Harris, Thank you for your positive review and for recognizing our Service Advisors Edson and Everado. They work very hard to ensure complete client satisfaction, so when they see reviews like this posted online, they appreciate it. Glad you repair was completed quickly and that we were able to secure a loaner. We appreciate clients like you and are grateful for your loyalty. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Valeri, Thank you for your positive review and for your confidence in our team. Our Service Advisors and Technicians work hand-in-hand to identify issues, recommend solutions and complete the work quickly and professionally. We will pass your comments along to Edson, and are sure he will be most appreciative. Thank you for your business, and thank you for your loyalty to our team here at INFINITI of South Bay Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Claudia, We appreciate your review and expression of confidence in Edson. Great service is having someone you know you can trust - someone who will go the extra mile to ensure you are taken care of! We are glad to learn that you have found that here at INFINITI of South Bay. Thank you for your positive review and thank you for your loyalty. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We love your energy and excitement about your service here with Edson at INFINITI of South Bay. Edson has an incredible commitment in taking care of his clients. Thanks also for recognizing the amenities we provide. We strive to keep an environment that is as up-scale as the INFINITI brand. We appreciate your business and thank you for your review. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Andy, We greatly appreciate your 5-STAR review and are glad that Edson provided a positive client experience. Thank you for your loyalty, as we are glad to know that you plan to return. Please be sure to check our website for sales and service specials before coming in. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for recognizing our good service and fair pricing here at INFINITI of South Bay. We build our business on what is right for the customer every time. Loyalty and commitment is what makes it work, and please know that you can count on that from us every time. I personally thank you for allowing us to serve you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We apologize that you were not notified of your repairs. It is our process to review any work to be done with our client prior to service, and to notify them along the way as repairs or maintenance are completed. Edson is an exceptional Service Advisor who follows protocol, so we are confused how this miscommunication could have happened. We also provide a complimentary hand wash and vacuum with any service, unless it was raining. If this was the case, please bring your vehicle back for this service. And, if you'd like us to assist with your key fob, any one of our service advisors should be able to help. Please give us another chance to address your concerns. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

First-Class, courteous and professional - these are all attributes that my team strives to achieve. I am personally honored that Edson has provided this level of service. Your positive review of your experience here at INFINITI of South Bay is greatly appreciated. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your positive review of your experience here at INFINITI of South Bay. And thank you for recognizing Candice, Edson and Everado in your review. I am pleased to learn that your wait time was short, and that my Technician was able to answer your questions with interest and concern. We do practice recommended COVID19 protocol. You can find more detail on our specific actions herewww.infinitiofsouthbay.com/covid-19/ We appreciate your business and welcome your return. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your FIVE-STAR review of your service here with us at INFINITI of South Bay and with our top Service Advisor Edson. As the manager of the service department, it is assuring to me that Edson has earned your trust by honestly recommending the proper work on your vehicle, and delivering in a timely and professional manner. We appreciate your loyalty and look forward to seeing you again. Thank you, Carlos Robles INFINITI of South Bay Service Manager