Edson Trujillo | Page 83

Good customer service Hello. Thank for you're service and excellent customer service! We need a Infiniti dealership and car service around the west side. Santa Monica, Mar Hello. Thank for you're service and excellent customer service! We need a Infiniti dealership and car service around the west side. Santa Monica, Marina del Rey, Malibu, Beverly hills etc. I find it very complicated to take my car to the nearest Infiniti dealership which is far from I live. I am from Santa Monica and had to take my damaged vehicle all the way to Torrance which the "nearest dealership" If this message could get the Infinti franchise, busines or who ever is charge of setting a Infiniti location. This could be a big win for every Infinti owner. Thank you for you're patience. More

by JP307319 Verified Customer Verified Customer

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Lack of follow up I came to your facility for my vehicle maintenance and the service from Ebson Trujillo was awesome as always but I was approach by Mark a sales rep ab I came to your facility for my vehicle maintenance and the service from Ebson Trujillo was awesome as always but I was approach by Mark a sales rep about making a new purchase and I was very interested. I told Mark I wanted to sale my Infiniti Fx 35 and he brought his manager and gave me a verbal price for my vehicle of 14k. He wanted me to do work on a deal but couldn't stay that day but I told them to follow up with me via emai or phone on Monday and gave Mark my business card and never got a call or email. On Friday the 5th I call multiples times to dealership and I was sent to voicemail many times. I call Cerritos Infiniti and started the process with them but later that day I received a call from Kaz and Ruben and they told me that they can beat any offer. I texted Kaz all the detail I was been given because i really wanted to do business with my local dealership where I get my service done. Ruben the manager took over the process and told me the same thing but later stop replying to my text so I figured he wasn't not interested. I finished my purchase with Infiniti Cerritos. We lease a Qx60 and purchase the maintenance package. I'm really evaluating my relationship with my southbay Infiniti dealership. I like the service I get with Edson but this is the second time you guys let me down with bad service on purchase side. So don't know what to do now. More

by J & K Verified Customer Verified Customer

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Quick and friendly Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in an Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in and out as I needed to return to work. When I picked up my car Edson the service rep was really friendly and very knowledgeable as we discussed me possibly buying another Infinity as my lease is coming to an end. All in all wonderful experince. More

by STEFANI23 Verified Customer Verified Customer

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Survey I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much More

by OLGASTEPANENKO32 Verified Customer Verified Customer

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Oil Change The waiting time I was given was inaccurate. I inquired about a military discount and didn't receive a favorable response. Fluid levels were not top The waiting time I was given was inaccurate. I inquired about a military discount and didn't receive a favorable response. Fluid levels were not topped off as promised. More

by MURRELLGARR Verified Customer Verified Customer

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Very easy smooth process to get car maintenance done I booked the maintenance online. They sent me email reminder prior scheduled date. I waited in dealership where they provide, water, coffee, snacks, I booked the maintenance online. They sent me email reminder prior scheduled date. I waited in dealership where they provide, water, coffee, snacks, free wi-fi. It was very comfortable there waiting for the service to be done. Finally they also washed my car for free. Thanks. More

by James from PVP Verified Customer Verified Customer

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36k mile service My car’s service was thorough, on time, and reasonably priced. Staff was helpful and friendly. I always seem to have a good experience at this deale My car’s service was thorough, on time, and reasonably priced. Staff was helpful and friendly. I always seem to have a good experience at this dealership. More

by ANDOSURF Verified Customer Verified Customer

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New tires were a breeze Got the 4 for 3 tire special. Preordered them on line and made an appointment. Everything went smoothly. They did it while I waited. Smooth. Got the 4 for 3 tire special. Preordered them on line and made an appointment. Everything went smoothly. They did it while I waited. Smooth. More

by RCARLEY0 Verified Customer Verified Customer

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Great service Everyone that helped me was great, even though it was my first time there. Candice kept updated throughout my time waiting for my car. Everyone very Everyone that helped me was great, even though it was my first time there. Candice kept updated throughout my time waiting for my car. Everyone very professional and helpful More

by TNARTHUR52 Verified Customer Verified Customer

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Inconvenient I paid for engine service and they didn’t change what I paid for. Also watch and necklace was stolen from my trunk by employee. I paid for engine service and they didn’t change what I paid for. Also watch and necklace was stolen from my trunk by employee. More

by FLORESJAYR323 Verified Customer Verified Customer

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