Great experience
I came into get an oil change. I was done in about 1 hour and half. They also washed my car for free. Love that service.
I came into get an oil change. I was done in about 1 hour and half. They also washed my car for free. Love that service.
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by Michelle H
Verified Customer
Verified Customer
Mar 21, 2019 -
INFINITI of South Bay responded
Thank you for the positive review of our new INFINITI Express Service. There is no appointment necessary for INFINITI EXPRESS SERVICE and in most cases we can get you in and out in under an hour and a half. You can use express service for Oil changes, Tire rotations, Engine Air filters, Cabin filters, Wipers, Bulbs, and Batteries. Plus, as you recognized, you get a Complimentary car wash. Thank you kindly for your business.
Service
Edson Trujillo was incredible. Helpful, truthful, punctual. Amazing employee. My car was returned perfect and clean. And I was extremely satisfied wit
Edson Trujillo was incredible. Helpful, truthful, punctual. Amazing employee. My car was returned perfect and clean. And I was extremely satisfied with the service provided by him.
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by PAULASOUTO51
Verified Customer
Verified Customer
Feb 28, 2019 -
INFINITI of South Bay responded
Such a positive review - Thank you! It is so great to learn that Edson was helpful and punctual with your service experience and that you are satisfied with the service he provided. On behalf of all of the service team here at INFINITI of South Bay, we appreciate your time in recognizing a member of our team and for your business. Thank you.
Had to eat an inspection
Great service , the destination time was correct for me to wait and everything was taken care of . And something else was wrong and got notified shor
Great service , the destination time was correct for me to wait and everything was taken care of . And something else was wrong and got notified shortly after .i appreciate them bringing it tinny attention .
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by ALFONSOGARCIA17
Verified Customer
Verified Customer
Feb 12, 2019 -
INFINITI of South Bay responded
Thank you kindly for your 5 Star review of Edson and your recent service at INFINITI of South Bay. Our pledge to our customers is to do what we promise and when we promise it! Great to hear that Edson took care of your needs and brought items to your attention. Following regular maintenance helps keep a vehicle in tip-top shape and avoids costly repairs in the long term.
Quick Sevice.
Great service in a timely manner. Edson was very friendly and informative about the service that was being performed. Car was clean when it was picked
Great service in a timely manner. Edson was very friendly and informative about the service that was being performed. Car was clean when it was picked up as well.
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by STEVE_STASIEFSKI
Verified Customer
Verified Customer
Feb 12, 2019 -
INFINITI of South Bay responded
Steve, There's nothing like good friendly and informative service, is there? Edson sure comes through in this area. And, there's nothing like a nice clean car. Thank you for recognizing the great hand-car wash and vacuum that we provide at INFINITI of South Bay with any service. We appreciate your business, thank you for taking the time to post your feedback online.
Servie
Edson always helps me out right away. Something happened to my car while driving and he walked me through it on the phone! He gave me amazing road sid
Edson always helps me out right away. Something happened to my car while driving and he walked me through it on the phone! He gave me amazing road side assistance before I brought in my car.
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by MONIKA.ODEEGAN
Verified Customer
Verified Customer
Feb 07, 2019 -
INFINITI of South Bay responded
Monika, Thank you for taking your personal time to recognize the excellent client service that Edson provided. We have all been at that point some time when our vehicle needed attention and we didn't know what to do. Thank you for relying on INFINITI of South Bay and our star Service Advisor for assistance. We appreciate your business and your confidence in our service.
Excellent service by Edson.
Edson Listened to my concern and solved the issues. I needed help with my cruise control.
Also, my sales person, Mark Chapman came over to say hi
Edson Listened to my concern and solved the issues. I needed help with my cruise control.
Also, my sales person, Mark Chapman came over to say hi and see if all was fine with my car.
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by ELAINEGUTMAN
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Chapman
Feb 07, 2019 -
INFINITI of South Bay responded
Thank you for recognizing the excellent service provided by both our service and sales teams during your recent visit to INFINITI of South Bay. We are glad to hear that Edson was able to listen to your concerns and resolve the issue, and even more pleased to learn that your sales consultant Mark was there for your support. This is a great example that your service at INFINITI at South Bay doesn't end with the sale. We appreciate that you've shared this experience online and are very appreciative of your business. Thank you.
checking technical service bulletan status.
Installed one missing upgrade to the ECM. Service and personnel were great. The problem I have is the waiting room. It seems your trying to save mone
Installed one missing upgrade to the ECM. Service and personnel were great. The problem I have is the waiting room. It seems your trying to save money by reducing the quality/availability of the snacks. This was evident during my last two visits. Plus, this visit, the coffee machine didn’t work until I reported it to the cashier and she got it to work. Also, you don’t have decaffinated coffee. I have had service done at a Lexus dealership, and their lounge/snack availability is superior. I don’t expect that level of accomodation, but some improvement is needed.
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by FOGERTY
Verified Customer
Verified Customer
Other Employees Tagged:
Wilson Chihuahua
Feb 07, 2019 -
INFINITI of South Bay responded
Thank you for your positive review of our service team. And, thank you for your constructive input on how we can do better. We will take your concerns to our management team immediately in hopes that your next experience is better. We appreciate your business and patience as we work to improve to better meet your expectations. Thank you.
Oil change
Easy to drop off car & service started right away. I was just a little disappointed that I wasn't informed about new ownership of Infiniti.
Easy to drop off car & service started right away. I was just a little disappointed that I wasn't informed about new ownership of Infiniti.
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by CLSKRIVER
Verified Customer
Verified Customer
Feb 07, 2019 -
INFINITI of South Bay responded
We apologize that the new ownership at INFINITI of South Bay was a surprise. We have the same great people and a newly renovated building, new client lounge and the finest of amenities to better service our clients. We appreciate your business and are hopeful to be able to service your repair or maintenance needs. Thank you.
Service visit
Always exceeds my expectations! Edson and his team has consistently delivered professional service with great customer care. Would highly recommend
Always exceeds my expectations! Edson and his team has consistently delivered professional service with great customer care. Would highly recommend this Infiniti dealership to friends and family alike
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by GONZ_90745
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Chapman
Jan 30, 2019 -
INFINITI of South Bay responded
Exceeding expectations is our goal! So glad to learn that Edson and his team of technicians here at INFINITI of South Bay were able to again deliver a professional service with great customer care. We appreciate your recommendation and look forward to servicing your needs for years to come. Thank you.
Great Customer Service
Edson is always friendly and helpful. He is very respectful of my time and gives accurate time estimates for repair, so I may plan my day.
Edson is always friendly and helpful. He is very respectful of my time and gives accurate time estimates for repair, so I may plan my day.
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by CCROSBY729
Verified Customer
Verified Customer
Jan 30, 2019 -
INFINITI of South Bay responded
We appreciate your online post sharing how Edson is providing exceptional service and being respectful of you time. We find that good clear communication is so key to providing great service. Thank you for sharing your feedback concerning your experience at INFINITI of South Bay! We appreciate your business.