Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 85

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.8
925 Reviews
4.8

925 Reviews

Write a Review

925 Reviews of Edson Trujillo

March 15, 2019

Dealership Rating
Employee Rating

Great experience I came into get an oil change. I was done in about 1 hour and half. They also washed my car for free. Love that service. More

by Michelle H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2019

INFINITI of South Bay responded

Thank you for the positive review of our new INFINITI Express Service. There is no appointment necessary for INFINITI EXPRESS SERVICE and in most cases we can get you in and out in under an hour and a half. You can use express service for Oil changes, Tire rotations, Engine Air filters, Cabin filters, Wipers, Bulbs, and Batteries. Plus, as you recognized, you get a Complimentary car wash. Thank you kindly for your business.

February 28, 2019

Dealership Rating
Employee Rating

Service Edson Trujillo was incredible. Helpful, truthful, punctual. Amazing employee. My car was returned perfect and clean. And I was extremely satisfied wit More

by PAULASOUTO51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2019

INFINITI of South Bay responded

Such a positive review - Thank you! It is so great to learn that Edson was helpful and punctual with your service experience and that you are satisfied with the service he provided. On behalf of all of the service team here at INFINITI of South Bay, we appreciate your time in recognizing a member of our team and for your business. Thank you.

February 07, 2019

Dealership Rating
Employee Rating

Had to eat an inspection Great service , the destination time was correct for me to wait and everything was taken care of . And something else was wrong and got notified shor More

by ALFONSOGARCIA17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2019

INFINITI of South Bay responded

Thank you kindly for your 5 Star review of Edson and your recent service at INFINITI of South Bay. Our pledge to our customers is to do what we promise and when we promise it! Great to hear that Edson took care of your needs and brought items to your attention. Following regular maintenance helps keep a vehicle in tip-top shape and avoids costly repairs in the long term.

February 07, 2019

Dealership Rating
Employee Rating

Quick Sevice. Great service in a timely manner. Edson was very friendly and informative about the service that was being performed. Car was clean when it was picked More

by STEVE_STASIEFSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2019

INFINITI of South Bay responded

Steve, There's nothing like good friendly and informative service, is there? Edson sure comes through in this area. And, there's nothing like a nice clean car. Thank you for recognizing the great hand-car wash and vacuum that we provide at INFINITI of South Bay with any service. We appreciate your business, thank you for taking the time to post your feedback online.

February 06, 2019

Dealership Rating
Employee Rating

Servie Edson always helps me out right away. Something happened to my car while driving and he walked me through it on the phone! He gave me amazing road sid More

by MONIKA.ODEEGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2019

INFINITI of South Bay responded

Monika, Thank you for taking your personal time to recognize the excellent client service that Edson provided. We have all been at that point some time when our vehicle needed attention and we didn't know what to do. Thank you for relying on INFINITI of South Bay and our star Service Advisor for assistance. We appreciate your business and your confidence in our service.

February 05, 2019

Dealership Rating
Employee Rating

Excellent service by Edson. Edson Listened to my concern and solved the issues. I needed help with my cruise control. Also, my sales person, Mark Chapman came over to say hi More

by ELAINEGUTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Chapman

Feb 07, 2019

INFINITI of South Bay responded

Thank you for recognizing the excellent service provided by both our service and sales teams during your recent visit to INFINITI of South Bay. We are glad to hear that Edson was able to listen to your concerns and resolve the issue, and even more pleased to learn that your sales consultant Mark was there for your support. This is a great example that your service at INFINITI at South Bay doesn't end with the sale. We appreciate that you've shared this experience online and are very appreciative of your business. Thank you.

January 31, 2019

Dealership Rating
Employee Rating

checking technical service bulletan status. Installed one missing upgrade to the ECM. Service and personnel were great. The problem I have is the waiting room. It seems your trying to save mone More

by FOGERTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua

Feb 07, 2019

INFINITI of South Bay responded

Thank you for your positive review of our service team. And, thank you for your constructive input on how we can do better. We will take your concerns to our management team immediately in hopes that your next experience is better. We appreciate your business and patience as we work to improve to better meet your expectations. Thank you.

January 31, 2019

Dealership Rating
Employee Rating

Oil change Easy to drop off car & service started right away. I was just a little disappointed that I wasn't informed about new ownership of Infiniti. More

by CLSKRIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2019

INFINITI of South Bay responded

We apologize that the new ownership at INFINITI of South Bay was a surprise. We have the same great people and a newly renovated building, new client lounge and the finest of amenities to better service our clients. We appreciate your business and are hopeful to be able to service your repair or maintenance needs. Thank you.

January 30, 2019

Dealership Rating
Employee Rating

Service visit Always exceeds my expectations! Edson and his team has consistently delivered professional service with great customer care. Would highly recommend More

by GONZ_90745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Chapman

Jan 30, 2019

INFINITI of South Bay responded

Exceeding expectations is our goal! So glad to learn that Edson and his team of technicians here at INFINITI of South Bay were able to again deliver a professional service with great customer care. We appreciate your recommendation and look forward to servicing your needs for years to come. Thank you.

January 28, 2019

Dealership Rating
Employee Rating

Great Customer Service Edson is always friendly and helpful. He is very respectful of my time and gives accurate time estimates for repair, so I may plan my day. More

by CCROSBY729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 30, 2019

INFINITI of South Bay responded

We appreciate your online post sharing how Edson is providing exceptional service and being respectful of you time. We find that good clear communication is so key to providing great service. Thank you for sharing your feedback concerning your experience at INFINITI of South Bay! We appreciate your business.

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