Edson Trujillo | Page 88

INFINITI of South Bay responded

A+ Awesome Service! How's that for a glowing recommendation!?! Thank you kindly for such a positive 5 STAR review of INFINITI of South Bay, the best INFINITI dealership in Southern California. It feels great when your Service Advisor actually "advises" you and keeps you informed along the way, doesn't it? We are so glad you found those qualities in Edson. Thanks for taking the time to post your review and thank you for your business.

INFINITI of South Bay responded

Thank you for coming to INFINITI of South Bay for your 40K service. We are grateful to Edson for his excellent customer service, we are glad he took good care of you. We update service specials monthly, so please remember to check our website often. Thank you for taking the time to post online about your positive experience.

INFINITI of South Bay responded

Awesome is what's Edson and Ever deliver, over and over again. Thank you so much for recognizing their excellence online. It means much to us, and so much more to our team. We are so grateful that we have been able to create an environment of trust, as this is what creates long-term satisfaction. We look forward to exceeding your goals on your visits to come. Thank you for kindly your business and your loyalty to INFINITI of South Bay.

INFINITI of South Bay responded

Mr Washington, Thank you for your great review of INFINITI of South Bay. We are glad that you were a satisfied customer on your first visit, and we can assure you that your next will be just as good! We look forward to seeing you again and remember to look to our website for current service specials.

INFINITI of South Bay responded

Sounds like we're like the Jimmy Johns of car service - freakin fast! Thank you for your great review and for recognizing Mark and Edson on your resent visit to INFINITI of South Bay. Great feedback for the team that they made you happy with the amount of help they provided. And thanks for recognizing our waiting area... we just remodeled to ensure a luxury experience for our clients.

INFINITI of South Bay responded

WOH! Awesome review of our team at INFINITI of South Bay. Thanks for calling our Alex, Edson and our General Manager Rob. We appreciate your post of our great customer service from start to end. Our goal is to make all of our clients feel like they are "at home". So pleased that we were able to provide this experience for you. Please look to us for your service and maintenance and service needs.

INFINITI of South Bay responded

Thanks so much for recognizing the 5 Star Service our team at INFINITI of South Bay provided during your last visit. And, thank you for recognizing the entire service team in your review. We work hard to be attentive to our customers needs, and it means so much when it is recognized. We appreciate your feedback on our remodel. And as you have seen, we have created several areas in our lounge to accommodate the different needs of guests. There are comfortable leather chairs as if in a living room where clients can watch television and enjoy some beverages and snacks, there are work stations where clients can catch-up on business and there are chairs with tables where guests can comfortably share a conversation. Thank you for you business and your loyalty to INFINITI of South Bay.

INFINITI of South Bay responded

We are so appreciative in your understanding our our recent computer issues. Unfortunately both our main lines and back-up lines were disrupted this week due to unforeseen accidents that brought both of our lines down. Please know that this was totally out of our control and that we worked with AT&T to bring our lines up as quickly as possible. We are happy to learn that we were able to complete your transaction. Thank you for your patience and loyalty.

INFINITI of South Bay responded

Jesus, Thanks for the great review of "Eddy"! We appreciate your feedback and kind words on his high level of customer service. Thank you for servicing your INFINITI at INFINITI of South Bay!

INFINITI of South Bay responded

We honor all of our printed or online coupons at INFINITI of South Bay. The fine print in our disclaimers asks that you submit any at the time that your service is written. This is more of a formality as it makes it easier to do the paperwork correctly ahead of time. We will still honor the coupon regardless. Can you please call our Service Director, Thomas Moncayo at 210-325-5555 at your earliest convenience so that we can get this fixed? Thanks so much for bringing this to our attention and please update your review if we are able to resolve to your satisfaction in a timely manner.