Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 87

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.8
898 Reviews
4.8

898 Reviews

Write a Review

898 Reviews of Edson Trujillo

October 30, 2018

Dealership Rating
Employee Rating

Wait time too long! It took to long as a waiter for an oil change and diagnostic test to see if anything was wrong with my car! But it's nice to have Edson as my service More

by BAKER.TERRI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 31, 2018

INFINITI of South Bay responded

We are pleased to learn that you and Edson have a positive relationship. And like a good Service Advisor should do, he gave you the favor of working you in for service on the same day as your request. He did inform you that if you did come in it was going to take two hours. We are sorry, but there are customers who schedule service well in advance. It is not fair to let others without appointments to move to the front of the line. However, we are compassionate and do understand that emergencies happen. When they do we'll work you in, and in doing so please be fair and understand that there may be a wait.

October 29, 2018

Dealership Rating

Excellent service bummed it was so expensive Tried to change my battery and shorted my car body module. Dropped the car off easily and picked it up the next day. Everyone in the service departmen More

by SKIPCOLLECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Thomas Moncayo, Candice Roxas, Ever Villalobos

Oct 31, 2018

INFINITI of South Bay responded

Thank you for sharing your excellent experience with your service visit to INFINITI of South Bay and in calling out our entire service team for recognition. Sorry to learn of the misfortune, but pleased to know that the team was able to get you on the road again.

October 29, 2018

Dealership Rating
Employee Rating

Excellent Always excellent service! Edson Trujillo is great, friendly and always willing to help. For this reason I always come back here. Thanks. See you at ne More

by AUREA0385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2018

INFINITI of South Bay responded

So awesome of you to take the time to share your excellent service experience at INFINITI of South Bay and with your Service Advisor Edson. Our team works hard to ensure that our clients have an exceptional experience and it means so much to them when their efforts are recognized. Looking forward to providing the same great service at your next visit!

October 29, 2018

Dealership Rating
Employee Rating

Great Service Been bringing my Infiniti here for service since I bought it in 2010 and would not think of taking it to anyone else. Like the idea of making appoint More

by BIGG61839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas

Oct 31, 2018

INFINITI of South Bay responded

Thank you for your great review of your service experience at INFINITI of South Bay and for being a loyal customer for 8 years. Also, thank you for recognizing how easy it is to schedule your appointment online. However, should you need a loaner, please always call in advance to confirm. We are under new ownership and are having a grand opening on Saturday 11/10 from Noon to 5 pm. Check our website for more details. Hope to see you there!

October 27, 2018

Dealership Rating
Employee Rating

Almost excellent! Good service ...efficient..through and great communication with service agent . My only issue was not being able to receive a loaner vehicle, due to More

by Imsheree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2018

INFINITI of South Bay responded

At INFINITI of South Bay we strive for excellence, and apologize that we did not have a loaner vehicle for your visit. It is perhaps our fault for not making the procedure more clear. We have online scheduling through our website, and if you want to ensure a loaner, the best procedure at the current time is to contact a service advisor at 310-325-5555. This is a temporary request as we work through the current change in management and the availability of loaner vehicles. We are appreciative of your business and are hopeful that we can provide a loaner vehicle on your next visit.

October 24, 2018

Dealership Rating
Employee Rating

Impressed Very nice and clean service Dept. Staff extremely nice and answers all questions and very fast with oil changes. Asked for a car wash and it was no More

by FREDDYJACKSON2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haider Oberoi

Oct 31, 2018

INFINITI of South Bay responded

Freddy, Thank you for your kind review of our service department here at INFINITI of South Bay. Due to the quality of our service and our popularity with INFINITI owners in the community, we can get busy. But we always have extra service bays to assist customers who just need a quick oil change. And thanks for your comments on our comfortable and clean waiting area. We just completed a renovation and are glad you noticed. Looking forward to seeing you when you return.

October 23, 2018

Dealership Rating
Employee Rating

Edson is always great! I gave Edson the highest rating because he always is courteous and provides great service. I called him the day before my appointment and had to leave More

by CDSNUGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2018

INFINITI of South Bay responded

Here is one of those reviews that needs to go straight to the management team with a CC to Edson! Thank you for taking you personal time to outline so specifically how Edson made your service experience at INFINITI of South Bay so exceptional. We are so pleased to hear that Edson is such a good communicator. Thank you for your business, and for your time to recognize Edson for his great work.

October 23, 2018

Dealership Rating
Employee Rating

Service and rear blower motor inop Everyone is very helpful and friendly job done correctly never a problem making an appointment. Always showing professionalism. Facility conveniently More

by SCHMEEEBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Ever Villalobos

Nov 14, 2018

INFINITI of South Bay responded

Thank you for your 5 STAR review of our great service team and of INFINITI of South Bay! We so appreciate your recognition or our team being friendly and helpful. And Kudos to our detail team for always delivering a clean vehicle. We appreciate your business and your time in posting this positive review. Thank you!

October 23, 2018

Dealership Rating

Always great hospitality. I forget I'm there to get my car f They are professional at all times. They go out there way. Great workers great staff. Great treats while u wait great smiles everytime I go here. We l More

by PLSNTONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Ever Villalobos

Nov 14, 2018

INFINITI of South Bay responded

Thanks for the SMILES and LOVE! What a great review! Thank you so much for taking your personal time to give back to the team that has served you. We are all so appreciative. We're looking forward to providing another exceptional experience when you return to INFINITI of South Bay again!

October 22, 2018

Dealership Rating
Employee Rating

Everyone at Torrance dealership were kind & helpful. Everyone at Torrance Infiniti dealership were kind & helpful. The whole staff made me feel welcome. I do appreciate everyone professionalism. The pric More

by DECADE9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Luis Alvarez

Nov 14, 2018

INFINITI of South Bay responded

Making our clients feel like they are guests in our home is our mantra. We are so pleased to learn that you felt that you were welcomed. Thank you for mentioning Edson and for recognizing his professionalism. Our team work very hard to provide an exceptional experience and it is so appreciated when this is recognized. Thank you for servicing at INFINITI of South Bay, we are grateful for your kindness, and for your business.

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