Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 92

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.8
933 Reviews
4.8

933 Reviews

Write a Review

933 Reviews of Edson Trujillo

October 10, 2018

Dealership Rating
Employee Rating

Excellent Service Edison was great! He met me as soon as I pulled up and took care of everything. Whenever I come back I'll be asking for him. You need more like Edson! More

by BETTISJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2018

INFINITI of South Bay responded

Thank you for sharing online that you've had Excellent Service at INFINITI of South Bay. It's great to hear that Edson was able to take care of you and that you'll come back and ask for him by name. We'll look for more like Edson. Thanks!

October 09, 2018

Dealership Rating
Employee Rating

Excellent The people were nice and receptive. Especially.'a service rep named Edison who attended to my services. I have no objection of any recommendation. Kee More

by ALAMPTEY51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2018

INFINITI of South Bay responded

Thank you for your endorsement and for being willing to recommend INFINITI of South Bay to others. Edson certainly is one of the best, and it's great to hear that you were treated well and that you found our team and facilities receptive. We appreciate your business and your time in writing your review.

October 04, 2018

Dealership Rating

Replace noisy/faulty pulley system Fourth time visiting Infinity of So Bay for the same issue. And the issue is STILL not resolved. Each visit takes nearly a half day of my time. In More

by CHRIS RYAN
Customer Service
Quality Of Work
Recommend Dealer
No

October 04, 2018

Dealership Rating
Employee Rating

Consistent over-and-above service Edson T is a great asset to this dealership. He always delivers with a professional service and awesome customer care. He forecast the work required More

by GONZ_90745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2018

INFINITI of South Bay responded

Thank you for taking your personal time to share that you have consistently experienced over and above service here at INFINITI of South Bay. In addition, we appreciate that you've also recognized Edson for his exceptional client service. We train to communicate reasonable and accurate repair times, details on work to be completed, updates along the way and helping clients with alternate transportation. It is good to see that Edson delivered on all of these levels.

October 04, 2018

Dealership Rating
Employee Rating

Oil change Edson is the bomb. Seriously. Has been taking care of my car for years. Always so nice and makes sure I have a loaner car More

by MONIKA.ODEEGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2018

INFINITI of South Bay responded

Monika, It's so good to hear that you think Edson is the BOMB! What an awesome compliment! Thank you for loyally servicing your vehicle at INFINITI of South Bay for so many years. We appreciate your business.

October 02, 2018

Dealership Rating
Employee Rating

Good experience Helpful service and Candace goes out of the way to help you with your needs. Explain clearly what work was done with my Q 60 More

by ADMIN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas

Oct 02, 2018

INFINITI of South Bay responded

We are glad that you had such a good experience at INFINITI of South Bay. Thank you for recognizing Candice for being helpful, clearly explaining and going out of her way to make sure you had an exceptional experience. We are pleasaed to know that you have chosen INFINITI of South Bay to service your INFINITI Q60.

October 01, 2018

Dealership Rating
Employee Rating

Service visist The staff was pleasant and communicated issues effectively, however the wait was longer than the time it took to do the work. This would have been a More

by ALEGluv1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MJ Mendoza

Oct 01, 2018

INFINITI of South Bay responded

Thank you for sharing how our staff was pleasant and effectively communicated with you during your visit to INFINITI of South Bay. We apologize that we did not have a loaner vehicle for you. Please understand that we have a limited supply of loaners and they must be requested in advance at the time of setting an appointment.

October 01, 2018

Dealership Rating
Employee Rating

Edson was so efficient! Took no time to get my tire pressure checked out. Even had the time to wash it! Thanks Edson!! your customer service was exceptional. Great Job! More

by FAL255
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 01, 2018

INFINITI of South Bay responded

Thank you for sharing your exceptional experience with Edson when you serviced at INFINITI of South Bay. We appreciate that you've recognized him for a job well done.

September 28, 2018

Dealership Rating
Employee Rating

Edson saved me! We returned late Tuesday from a vacation. My car would not start. AAA jumped my car and said to go straight to the dealership. Edson came out as soon More

by NORMANREEDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2018

INFINITI of South Bay responded

Norman, thank you so much for sharing how Edson was able to assist in a time of need. Let's hope this is something simple. I'll forward this to our Service Director Thomas Moncayo to help make sure we get you on the road again. Thank you for relying on INFINITI of South Bay,

September 26, 2018

Dealership Rating
Employee Rating

AWESOME Excellent customer service !!! I would highly recommend using them for all your infiniti needs Edson was awesome he was attentive and honest about ha More

by TOWLERP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2018

INFINITI of South Bay responded

Thank you for recognizing Edson for providing excellent service, and for your recommendation of servicing at INFINITI of South Bay, It is so important to be attentive and honest. We're appreciative that you've recognized these qualities in Edson. Thank you.

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