Eduardo Castro

I went to purchase a used vehicle, and the experience was extremely disappointing. During the test drive, I immediately noticed the car was not clean at all. The interior was dirty, and it didn’t seem lik extremely disappointing. During the test drive, I immediately noticed the car was not clean at all. The interior was dirty, and it didn’t seem like the vehicle had been properly prepared. When they delivered the car to me after the purchase (it was nighttime), I didn’t realize it had been given to me in the exact same condition. Later, I found pet hair in the trunk, and the outside was covered in small dots that were very difficult to remove—even a car wash didn’t get them off. I eventually had to bring the car back to the dealership so they could clean it properly, and they removed most of it. That’s honestly the only positive thing I can say about the experience. More concerning, during the test drive, there were registration documents in the car belonging to someone else. Then, after the purchase, the dealership gave me the vehicle documents on a USB drive, and when I opened it at home, it contained another customer’s personal information instead of mine. They exposed other customers' private information twice during a single transaction, which is completely unacceptable. On top of that, I traded in my previous car and handed over two sets of keys, but the vehicle I purchased only came with one. I politely asked if they could order a second key to be programmed (something I know is possible), but after initially saying they would contact the previous owner, they never followed up. Since then, I have contacted the dealership more than five times asking for an update about the missing key, and nothing has been resolved. To make matters worse, they called me today—not to address the issue—but to ask what vehicle I was interested in buying. After reminding them yet again about the missing key, I was left with no solution. That level of disorganization and lack of communication is incredibly frustrating and, frankly, incompetent. Between the careless handling of private customer information, the condition the car was delivered in, and the complete lack of follow-through after the sale, this has been one of the worst customer service experiences I've had. I expected far more professionalism from a dealership. More

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Eduardo was amazing. He helped us a lot and the whole team including the sweet receptionist were professional and so helpful but specially the manager was gracious and ma He helped us a lot and the whole team including the sweet receptionist were professional and so helpful but specially the manager was gracious and made it all happen! More

by barboo007 Verified Customer Verified Customer

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Mason, Mike and Eduardo were beyond professional and took every step necessary to ensure I had the best experience possible. Replies were prompt when working out a deal via text/email and I am 100% positive every step necessary to ensure I had the best experience possible. Replies were prompt when working out a deal via text/email and I am 100% positive I got the best deal. Spent less then an hour with paper work before driving off with my new 2027 Telluride X-Line. More

by chrisr91 Verified Customer Verified Customer

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I had an excellent experience working with Eduardo. He was very professional, kind, and patient throughout the entire process. His diligence and willingness to answer every question and to understand m He was very professional, kind, and patient throughout the entire process. His diligence and willingness to answer every question and to understand my needs made everything smooth and with no stress. I very much appreciate Eduardo's help and because of that I will highly recommend him and East Greenway Kia to anyone on my network looking for a great dealership experience. Thank you so much! More

by mmeleanm84 Verified Customer Verified Customer

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All was great. Eduardo Castro was very professional and polite. Very happy with his assistance. Eduardo Castro was very professional and polite. Very happy with his assistance. More

by acrime911 Verified Customer Verified Customer

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Great atmosphere and get you in and out and finance and sales are hands down and the service department sales are hands down and the service department More

by elbebocv21 Verified Customer Verified Customer

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The Service was great, They explained everything to me very clearly. I was able to take the car not too long after. very clearly. I was able to take the car not too long after. More

by giancarloivan20 Verified Customer Verified Customer

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Very efficient and kind very easy process and very very well to understand I was taking very well care of well to understand I was taking very well care of More

by veronykahc Verified Customer Verified Customer

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I had a great experience buying my car here. Eduardo was an amazing salesperson: professional, helpful, and made the entire process smooth and stress-free. Kudos to the whole team for a fantasti Eduardo was an amazing salesperson: professional, helpful, and made the entire process smooth and stress-free. Kudos to the whole team for a fantastic experience! More

by LISETTE.BROWN Verified Customer Verified Customer

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Super friendly greetings with a big smile very helpful made everything a quick and easy process made everything a quick and easy process More

by alemanchastity Verified Customer Verified Customer

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