Edward Obando | Page 4

This is absolutely the worst dealer experience I have had in 40 years! I will never go back for service, I will never purchase from Norm Reeves again, I will never recommend 'you' either, only has a warning in 40 years! I will never go back for service, I will never purchase from Norm Reeves again, I will never recommend 'you' either, only has a warning to others! 1. I originally scheduled service on a Saturday for a bad hood switch that was setting off the alarm intermittently. 2. Norm Reeves confirmed the switch setting off the alarm and also found the rear passenger door also, so they assumed the 'BCM Module Unit' was bad because two faulty switches are unlikely. 3. They ordered a new one and said it would arrive Tuesday, it arrived Friday 4. I had already scheduled my service for the next Saturday thankfully, even though Edward wanted to schedule it for the earlier Tuesday. 5. Saturday the service was completed, and guess what!!! My alarm went off again in the middle of the night and several times during a Sunday Church service!!! I am furious!!! The hood switch was never replaced or adjusted! Norm Reeves service people are only good for changing oil, rotating tires and running diagnostics, but even that is a joke. What good are perfect Diagnostic reports, if they don't register faulty switches or abnormalities in alarm notifications ?! I will visit another dealer, if they can't fix my hood either, and or the hood switch shorts and causes my 'BCM Module Unit' to fail again, I will sue Norm Reeves and demand a replacement vehicle based on the California State Lemon law(s). I did not purchase a Honda to have to spend every Saturday since I purchased a BRAND NEW CAR to take it into service, I would have bought American for that if I wanted this kind of torture! I have Christmas and holidays that I had to cancel because I don't have a car that won't set off an Alarm while parked in a nice resort in the middle of the day or night! This is NOT THE END! More

by very.upset.with.norm.reeves Verified Customer Verified Customer

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Smooth sailing except for issues with the initial feedback app. It wasn't letting me enter data. feedback app. It wasn't letting me enter data. More

by vincenra Verified Customer Verified Customer

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Nice and kind attitude Detailed explanation, cheerful face, good reservation system Close to my house, clean facility face, good reservation system Close to my house, clean facility More

by kanemura621213 Verified Customer Verified Customer

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Professional. Quick. Feel more confident in work done at NRHNB. Lower costs than dealer near me. Worth the drive. Quick. Feel more confident in work done at NRHNB. Lower costs than dealer near me. Worth the drive. More

by drosaliec Verified Customer Verified Customer

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I didn’t have a lot on contact with Edward because the Honda Recall I went in for was not necessary for my Honda model. I will give him kudos because I asked him a few questions (unrelated to the recall) Honda Recall I went in for was not necessary for my Honda model. I will give him kudos because I asked him a few questions (unrelated to the recall) and he got back to me pretty quickly. In terms of the dealership, my only negative comment is that I had an appointment but that didn’t seem to make any difference. There was only one drive up line to service both people with appointments and those without an appointment. This didn’t seem right to me. I’ll add that this dealership is also clean and comfortable, certainly a plus. More

by bpenfield0 Verified Customer Verified Customer

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How about one sentence? Edward was fantastic. Services easily explained, and he didn't try to upsell me on bull$hit I didn't need. Edward was fantastic. Services easily explained, and he didn't try to upsell me on bull$hit I didn't need. More

by Jglea27 Verified Customer Verified Customer

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This is (hopefully) the last of too many solicitations regarding my experience having my oil changed last week. Heretofore I have given them a 5. However, these incessant rating requests are becoming in regarding my experience having my oil changed last week. Heretofore I have given them a 5. However, these incessant rating requests are becoming insane. I now consider them as harassment. On the next request I'll give the dealership a 1. More

by twc741 Verified Customer Verified Customer

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Tony was great and took care of all my needs. Fixed the problem swiftly. Everyone at HB Honda has been beyond helpful. Fixed the problem swiftly. Everyone at HB Honda has been beyond helpful. More

by rkoppel22 Verified Customer Verified Customer

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Edward explained in detail the services recommended. Very pleased with him and the results. Very pleasant waiting area. Very pleased with him and the results. Very pleasant waiting area. More

by JACKBERUTICH Verified Customer Verified Customer

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Norm Reeves Honda has a good service and nice employees. I will recommended to my friends I will recommended to my friends More

by longphan27 Verified Customer Verified Customer

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