John Le

Norm Reeves Honda Superstore - Huntington responded

Getting your car back in shape before the next road trip is always a worthwhile destination. Thanks for recognizing the team for staying on top of things and getting you safely moving again!

Norm Reeves Honda Superstore - Huntington responded

Trust is built when the service conversation stays focused on what your vehicle actually needs. The team takes that responsibility seriously and doesn’t pad the list with things that don’t belong there. Thanks for recognizing that approach!

Norm Reeves Honda Superstore - Huntington responded

Some team members make an impression, and some become the ones you hope to see every time. John clearly falls into the second category, Matt. From remembering your name and past conversations to respecting your time and being upfront about your vehicle’s needs, he brings a personal touch that’s worth its weight in gold.

Norm Reeves Honda Superstore - Huntington responded

John gets the conductor’s podium for this one, Danny. His helpful, courteous service paired nicely with a professional and skilled technician, giving the whole team a performance that hit all the right notes.

Norm Reeves Honda Superstore - Huntington responded

Hello, Robert. Waiting outside for more than ten minutes before anyone came to help, especially on your first visit, is not the introduction we want to make. We’d like to understand what happened that day and have our management team take a closer look at your experience. Please contact our Service Manager, Jason Ung, at Jason.ung@normreeves.com.

Norm Reeves Honda Superstore - Huntington responded

Hi there. Hearing that the turnaround time and customer service have kept you coming back says a lot, so we’re sorry the drive is starting to outweigh those positives. We’d love to know what would make the trip feel worthwhile again and where we could do better. Please feel free to reach out to Jason Ung at jason.ung@normreeves.com.

Norm Reeves Honda Superstore - Huntington responded

Finding a place you trust enough to keep coming back to is a pretty good feeling. John will be happy to know his work helped earn that confidence. We look forward to continuing to provide service you can count on!

Norm Reeves Honda Superstore - Huntington responded

Five dealerships, one clear favorite! That's a comparison we're proud to hear. We're happy your experience with John and our team stood above the rest, and we'll be ready to bring our best again whenever your Honda needs service.

Norm Reeves Honda Superstore - Huntington responded

Getting great service is important, but understanding what your vehicle needs is just as valuable. John will be happy to know his thorough explanation of your air filters and brake system made a positive impression. Thanks for recognizing his effort to keep you informed!

Norm Reeves Honda Superstore - Huntington responded

You arrived without an appointment, and the team was ready to help. We're happy we could fit in your oil change and tire rotation while John made sure you felt welcome throughout your visit. Knowing you felt comfortable leaving your vehicle in our care is a compliment that means a lot!