Excellent service advisor and thank you to Edward Obando
doing an excellent job to taking care customer above and beyond.
doing an excellent job to taking care customer above and beyond.
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by Et1996
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Jan 12, 2026 -
Norm Reeves Honda Superstore - Huntington responded
Edward brought the extra care that leaves people smiling. Going above and beyond and making sure every detail was handled is exactly how great service should feel. Thanks for taking the time to recognize his effort.
Fantastic Customer service was amazing and they provided
great service in the garage and did the work within an hour. He kept me updated on the of progress of my car.
great service in the garage and did the work within an hour. He kept me updated on the of progress of my car.
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by millie3reyes
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Jan 07, 2026 -
Norm Reeves Honda Superstore - Huntington responded
Thank you, Millie! When everything runs like clockwork, it shows. Quick service, clear updates, and great care in the garage made your visit a smooth one. We appreciate the five stars and the shoutout.
All right ?
? All right ?? ?? ???????????????????????? ?? ?? ?? ?? ?? ?? ??
? All right ?? ?? ???????????????????????? ?? ?? ?? ?? ?? ?? ??
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by Sabraam
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Jan 06, 2026 -
Norm Reeves Honda Superstore - Huntington responded
Thanks for the five stars! If you have anything else you'd like to share, just let us know.
Good experience.
Had to wait 6 months for parts to come (they were back ordered). Communication has been good.
Had to wait 6 months for parts to come (they were back ordered). Communication has been good.
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by vanessa.gumerman
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Dec 30, 2025 -
Norm Reeves Honda Superstore - Huntington responded
Hi Vanessa, thank you for sharing your experience with us. We're glad to hear the communication has been good. Other than the wait, is there anything else we can do to improve and earn five stars?
Easy, great service All of the staff was super nice.
My car was ready when promised and quickly. Edward was very helpful.
My car was ready when promised and quickly. Edward was very helpful.
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by Veronicap_2673
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Dec 29, 2025 -
Norm Reeves Honda Superstore - Huntington responded
Edward and the team were a guiding light, keeping everything on course so your car was ready right when you needed it. Every staff member helped steer the process smoothly, making the whole experience feel calm and effortless. We’re thrilled the visit shone bright and left you feeling supported.
Overall, excellent experience.
However, looking back, I agreed to get an alignment that probably was unnecessary. Edward was nice and respectful but I think I was taken advantage o
However, looking back, I agreed to get an alignment that probably was unnecessary. Edward was nice and respectful but I think I was taken advantage of as he sold me something that was not needed.
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by Jane.Lemonds
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Dec 17, 2025 -
Norm Reeves Honda Superstore - Huntington responded
Hi, Jane. We are glad your overall experience was a positive one and that Edward treated you with kindness and respect throughout your visit. We never want to make customers feel pressured, so we apologize if you felt that way. Your feedback is valuable to us and helps us continually strive for the best service.
Fast, efficient and very professional The person at the
dealer was very helpful, polite and made my visit simple and easy
dealer was very helpful, polite and made my visit simple and easy
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by Basharlink
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Dec 15, 2025 -
Norm Reeves Honda Superstore - Huntington responded
Fast, efficient, and professional? That’s how we like to roll! We’re glad our team made your visit simple and easy. Thanks for the kind words and for choosing us.
This is absolutely the worst dealer experience I have had
in 40 years! I will never go back for service, I will never purchase from Norm Reeves again, I will never recommend 'you' either, only has a warning
in 40 years! I will never go back for service, I will never purchase from Norm Reeves again, I will never recommend 'you' either, only has a warning to others!
1. I originally scheduled service on a Saturday for a bad hood switch that was setting off the alarm intermittently.
2. Norm Reeves confirmed the switch setting off the alarm and also found the rear passenger door also, so they assumed the 'BCM Module Unit' was bad because two faulty switches are unlikely.
3. They ordered a new one and said it would arrive Tuesday, it arrived Friday
4. I had already scheduled my service for the next Saturday thankfully, even though Edward wanted to schedule it for the earlier Tuesday.
5. Saturday the service was completed, and guess what!!! My alarm went off again in the middle of the night and several times during a Sunday Church service!!!
I am furious!!! The hood switch was never replaced or adjusted!
Norm Reeves service people are only good for changing oil, rotating tires and running diagnostics, but even that is a joke. What good are perfect Diagnostic reports, if they don't register faulty switches or abnormalities in alarm notifications ?!
I will visit another dealer, if they can't fix my hood either, and or the hood switch shorts and causes my 'BCM Module Unit' to fail again, I will sue Norm Reeves and demand a replacement vehicle based on the California State Lemon law(s).
I did not purchase a Honda to have to spend every Saturday since I purchased a BRAND NEW CAR to take it into service, I would have bought American for that if I wanted this kind of torture! I have Christmas and holidays that I had to cancel because I don't have a car that won't set off an Alarm while parked in a nice resort in the middle of the day or night!
This is NOT THE END!
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by very.upset.with.norm.reeves
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Norm Reeves Honda Superstore - Huntington responded
We understand how frustrating it can be when a vehicle issue interrupts your daily life and holiday plans. Our goal is always to provide thorough service and clear communication, and we take all customer concerns seriously. Please get in touch with Catherine Schlueter at catherine.schlueter@normreeves.com. We can review your situation and explore the next best steps to address your vehicle needs.
Smooth sailing except for issues with the initial
feedback app. It wasn't letting me enter data.
feedback app. It wasn't letting me enter data.
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by vincenra
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Dec 10, 2025 -
Norm Reeves Honda Superstore - Huntington responded
Thanks for taking the time to review us! While the feedback app took a detour, we’re happy the rest of your experience stayed right on track. Edward will be glad to know he helped keep things moving smoothly.
Nice and kind attitude Detailed explanation, cheerful
face, good reservation system Close to my house, clean facility
face, good reservation system Close to my house, clean facility
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by kanemura621213
Verified Customer
Verified Customer
Other Employees Tagged:
Edward Obando
Dec 05, 2025 -
Norm Reeves Honda Superstore - Huntington responded
Your description paints a picture of a visit filled with upbeat energy, thoughtful details, and a space that feels genuinely welcoming. We’re glad the reservation process and the team’s kindness came together so smoothly. Thanks for taking a moment to highlight all of that.
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