Edward Simeon

Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More

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Visiting Santa Barbara from out of town I had my Lexus serviced at DCH. Edward my service rep offered me a nice loaner car. The service technician found a problem with the water pump and wanted to replace serviced at DCH. Edward my service rep offered me a nice loaner car. The service technician found a problem with the water pump and wanted to replace it with a new one. It was an expensive repair and needed to be approved by the warranty auditor. Edward found me a “like Kind” loaner for the weekend and I was eventually approved to replace the pump. Edward matched a price I was given to drain and replace transmission oil by an independent service.. I’m happy with the service. The service provider went out of their way to provide excellent customer service. More

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Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and professional . More

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Relationship on the edge I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss of tension - recommend replacement." Estimated cost $4,500. This condition is apparently something Lexus has dealt with before and an internal service bulletin was issued on the subject. My vehicle is well under the 50,000 mile warranty on the item but apparently a few months over the 5-year time limit. I was pleased that my service rep was willing to prepare a written submission to Lexus that requests relief from this extraordinary penalty that stems from a maintenance failure in my Lexus product. I do not know what the outcome will be but I can say, unfortunately, that if I do not receive relief I will be transformed from a Lexus fan and satisfied customer to one who will likely never buy another Lexus vehicle. More

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THEY GET THE JOB DONE WITH NO HASSLE SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO THIS DEALER. More

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SERVICE IS EXCEPTIONAL! THE SERVICE IS AMAZINGLY GOOD. THEY ARE ATTENTIVE, ACCURATE AND THOROUGH AT EVERY LEVEL. IT COULDN'T BE BETTER! THEY MAKE THE NECESSARY ENJOYABLE. THE SERVICE IS AMAZINGLY GOOD. THEY ARE ATTENTIVE, ACCURATE AND THOROUGH AT EVERY LEVEL. IT COULDN'T BE BETTER! THEY MAKE THE NECESSARY ENJOYABLE. THANKS TO EVERYONE. More

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Fabulous experience at DCH Lexus, Santa Barbara From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was abs From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was absolutely fabulous and outstanding in every way. More

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Service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service mgr. inquired about any problems I may have had and did the full service on my car. Thank you! More

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Accommodating Service Arrangements We were reminded by email that we were to bring in our new Lexus LS500 for its first service and inspection. Edward was very accommodating of our limi We were reminded by email that we were to bring in our new Lexus LS500 for its first service and inspection. Edward was very accommodating of our limited window of time to bring in for said service. Even had time to wash the car before returning it to us. Thank you. Oh, the cookies were exceptionally tasty this time around! 😊 More

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Very complete service. Recommended future service. Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is w Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is washed. More

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