Edwin Cedeno

I recently purchased my new Durango and I couldn’t be happier with the entire experience! From the moment I walked in, the staff made me feel comfortable, respected, and valued. Eric was very knowledgea happier with the entire experience! From the moment I walked in, the staff made me feel comfortable, respected, and valued. Eric was very knowledgeable, patient, and transparent throughout the process. He took the time to answer all my questions, explain my options, and make sure I got the perfect vehicle for my needs and budget. The financing process was smooth and stress-free, with no surprises or pressure. I left the lot feeling confident, excited, and truly grateful for how well I was treated. My new car drives like a dream, and I can tell they take real pride in the quality of their vehicles and customer service. More

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Thank you Eric and Felix for such a wonderful experience buying my new car. The Best customer service! 10/10 buying my new car. The Best customer service! 10/10 More

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Eric Torres was extremely pleasant and helpful to work with. He and the managers worked with us on a deal we were ultimately, incredibly pleased with. We thought the design and atmosphere of the dealershi with. He and the managers worked with us on a deal we were ultimately, incredibly pleased with. We thought the design and atmosphere of the dealership was one of the nicest we have ever encountered. We would recommend others check out CDJR of Willoughby. A big thanks to everyone there! More

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I cancelled an extended warranty contract with AGWS. It was confirmed cancelled on 2/11/2025. Since then, Edwin and his team have been holding the refunded amount. They have lied twice saying the ch It was confirmed cancelled on 2/11/2025. Since then, Edwin and his team have been holding the refunded amount. They have lied twice saying the check has been sent out, with the final lie stating Ally would be the one to initiate the withdrawal of the funds. I contacted Ally who had no record of any checks being sent, and confirmed there have been no instances in which Ally pulls funds from a dealership account. They have refused to provide and proof or evidence the deposit has been initiated despite asking many times over 2 months. It took me hundreds of calls over the month of January to finally reach someone besides a salesman to initiate the cancellation to begin with. You should have no trust in anyone above the salesman level. HD on the other hand, was a fantastic person to work with. At this point, they are thieves. I have since filed a complaint with the BBB and Ohio Attorney Generals office, Consumer Protections division. More

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My salesman Hadariel Coleman was the ultimate professional and helped me with the best deal that was right for me! The whole staff was welcoming professional and helped me with the best deal that was right for me! The whole staff was welcoming More

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