Edwin Guzman | Page 3

New car purchase Just bought new Honda CR-V from lia Enfield. Salesman Edwin Gunman did an outstanding job helping my wife and I buy a new car. He explained and answer Just bought new Honda CR-V from lia Enfield. Salesman Edwin Gunman did an outstanding job helping my wife and I buy a new car. He explained and answered all our questions, showed us the CRV and clearly explained all of the features and options. Very happy with Mr. Guzman and Lia Honda of Enfield. Richard Smith More

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Service is no-nonsense, very accomadating and professional. Jon Alaimo is an execllent communicator and facilitated service & a warranty claim flawlessly. Th is no-nonsense, very accomadating and professional. Jon Alaimo is an execllent communicator and facilitated service & a warranty claim flawlessly. The entire process from drop off start to pick up is efficient. More

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We were very pleased with our new car purchase Edwin was our sales representative and I would recommend him to anyone looking to buy a new honda. He was very friendly, honest, patient, knowledgeab Edwin was our sales representative and I would recommend him to anyone looking to buy a new honda. He was very friendly, honest, patient, knowledgeable, and we did not feel any pressure. We recieved a fair deal for our trade and new car purchase. He explained all the details and accessories to my wife which made her happy. We were in and out of there fairly quickly which made me happy. All in all it was a very nice and easy transaction. Thank you Deb & Ames More

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Services John Alaimo is wonderful all 5 car was clean and watch the car was excellent the person that took us home way the did the service way very nice John Alaimo is wonderful all 5 car was clean and watch the car was excellent the person that took us home way the did the service way very nice More

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Good/emotional/stressful I bought my vehicle 2017 my sales Edwin didn't even take time to show me features after signing. I kept saying brakes were needed but they only change I bought my vehicle 2017 my sales Edwin didn't even take time to show me features after signing. I kept saying brakes were needed but they only changed Rotos. I found out on a service appt.in July 2018. I just lost my job and wasn't expecting this expense.i text company website and they kept saying someone would call me, never got a call.i also left a message for general manager no return call. I also text him and nothing. I still don't have new brakes. 7months of contact nothing. I wonder how they would feel if they wife got treated like this. More

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Great car buying experience We were in the market for a new Civic and had the pleasure of working with Edwin Guzman. He took his time showing is a couple of models, which I test We were in the market for a new Civic and had the pleasure of working with Edwin Guzman. He took his time showing is a couple of models, which I test drove. After we made our choice and negotiated a price, Edwin showed us the car features. We drove out in our new car that day and it was an overall excellent experience. More

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I will never recommend Lia Honda Edwin was pushy, argumentative, and condescending in looking to make a sale and trade in. In short, I wanted more than what they would offer for my ca Edwin was pushy, argumentative, and condescending in looking to make a sale and trade in. In short, I wanted more than what they would offer for my car (by about 400$). Their method was to ask me “How much do you want for it?” And when I named a price, all I got in return was asking where I could have possibly gotten that number from and what made me think the car was worth that. After realizing I was not going to get what I wanted, I kindly thanked Edwin and made my way out the door. I was followed outside by Aaron, and asked why I wasn’t interested in purchasing. I politely told him it wasn’t going to happen today, and he proceeded to ask me where I think the number I was asking for was justified. He asked what website I did my research on, and again where I got my “number”. I was appalled by the persistence of these sales people to continue to argue with me when I was ready to accept that I wasn’t going to get what I wanted. I walked, and that bothered them. Lia put a bad taste in my mouth, and I expected this treatment from other dealerships that I would continue my search in. I took my search to Balise Honda in West Springfield, and could not have had a better experience. Lia’s treatment is not normal, and not acceptable. i will never do business with this dealership. More

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Great experince The dealership was excellent from start to finish. I got the best price of three dealerships with no hassle. Edwin Guzman was helpful and completed th The dealership was excellent from start to finish. I got the best price of three dealerships with no hassle. Edwin Guzman was helpful and completed the transaction in a efficient manner. More

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They make you feel like family! I have been a customer of this particular dealership since 2005, They know be name and always listen to what my needs or questions are. I have been a customer of this particular dealership since 2005, They know be name and always listen to what my needs or questions are. More

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Less than satisfied. Edwin is good at what he does. Not Impressed with management, but appreciate what he did to make a deal. Would not recommend the deal overall. Edwin is good at what he does. Not Impressed with management, but appreciate what he did to make a deal. Would not recommend the deal overall. More

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