Edwin Ramos

I always get the most professional service at Lia Toyota of Wilbraham. The service staff are very friendly, courteous and professional. My service advisor Cassie Cloutier, kept me informed of procedures in of Wilbraham. The service staff are very friendly, courteous and professional. My service advisor Cassie Cloutier, kept me informed of procedures in a timely manner. She even personally made sure that my tire pressure was correct (had 4 tire pressure sensors replaced) before I left the premises. I have been extremely satisfied with the service staff and the work that they performed on my car. I purchased my car there 10 years ago and have been going there for service since. More

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Service always makes sure my car is in tip top shape. . The staff in the service department are top notch... . The staff in the service department are top notch... More

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Good service from Edwin Ramos. New service center and waiting area are top notch. Free beverages. New service center and waiting area are top notch. Free beverages. More

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David Greenlaw did a great job listening to me on what was needed to service my vehicle correctly. He set it up so my next visit was not so close to this one. was needed to service my vehicle correctly. He set it up so my next visit was not so close to this one. More

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We purchased our Ram Rebel from Lia Toyota back in July of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increase of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increased when we put our windows down. After speaking to the service department at Lia Toyota the same week we purchased they made an appointment with the Ram dealership and the Ram dealership “determined” that it was the bushings and link kits. After so much back and forth Lia Toyota canceled the parts order TWO times and then we were made aware that the parts were on back order. They assured us that they would fix the problem but that we had to wait until the parts came in and if those parts weren’t the issue they’d figure it out. However, the wait time was unknown. By the time the parts came in we are out of the warranty miles/date. BUT my husband had to contact the service department on January of 2023 to check if the parts arrived (we were told we’d receive a call when they came in if he wouldn’t have called god knows when we would’ve been notified) This process was already a nightmare because my calls weren’t getting returned appropriately by Lia Toyota, there was miscommunication with the both dealerships causing me to call back and forth, and the attitude we were receiving from Lias service department specifically the service assistant manager Kelly was very upsetting. The attitude was so inappropriate we made sure that we brought it to her attention. After my husband contacted the service department and was notified that the parts were received we scheduled the appointment to get the truck fixed. We were so relieved because finally a truck that we pay so much for was finally going to be fixed. I was notified that the truck was ready for pickup and that the issue was resolved. I questioned the assistant manager Kelly if the truck was driven and if the problem with the noise was resolved. She proceeded to lie to me and tell me that yes it was driven and it was resolved. As soon as we picked up the truck and my husband exited Lia Toyota the noise was not only still there but it was WORSE AND HIGHER. This noise can be heard from other cars (as I was driving a separate car and could hear our truck behind me). I contacted Lia Toyota and they apologized however I had to call them 3 times in order to finally get a response and schedule an appointment so they can access our truck AGAIN. They finally contacted me and let me know that their service manager drove the truck and determined that the noise was coming from inside the car. That there was something loose with one of the seats. LOL. So I proceeded to make the assistant manager aware that this noise was something that was coming from the outside and you could hear it from other cars. She then proceeded to tell me that there was nothing else they could do. I can’t even believe the treatment that we’ve received from this service department. All we wanted was our truck to be fixed as we pay an insane amount for it monthly. This is definitely a dealership that we will not return to and it’s unfortunate because we had a good experience with our salesperson. Hopefully, Lia Toyota of Wilbraham does not brush this review under their rug and takes action against their service department. What a disappointment. More

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Outstanding Service, marvelous people! Cynthia Pac in the Service department is a joy to work with! She always goes out of her way to get the very best service to her customers. Cynthia and Cynthia Pac in the Service department is a joy to work with! She always goes out of her way to get the very best service to her customers. Cynthia and her boss Ed Ramos fixed a very difficult problem with my new Camery, that was baffling everyone. Outstanding job for Lia Toyota! Thank you Benjamin More

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No games from Lia! Went in there and dealt with Rick Greenwood, no games they knew the type of buyer I was and gave me very competitive numbers and great service, in and Went in there and dealt with Rick Greenwood, no games they knew the type of buyer I was and gave me very competitive numbers and great service, in and out. Service Tech, Ed, addressed some concerns I had promptly as well. More

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Just excellent 👌 I went in to service my car and ended up with a new car. Services were amazing and very friendly thanks to all who took the time to help me during my I went in to service my car and ended up with a new car. Services were amazing and very friendly thanks to all who took the time to help me during my visit to Lia's Toyota of Wilbraham. More

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Excellent I dealt with Cynthia Patrick who was superb. She was very personable & explained what would be done for my checkup. The service was efficient & timely I dealt with Cynthia Patrick who was superb. She was very personable & explained what would be done for my checkup. The service was efficient & timely. at the end everything that was done was explained professionally. The service was outstanding. More

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Happy Customer! From Nino Marques overseeing our interest in a new Highlander, Ed Ramos, Cindy Partrick , Ryan Campbell and Carla Brooks my wife Carol and I were welc From Nino Marques overseeing our interest in a new Highlander, Ed Ramos, Cindy Partrick , Ryan Campbell and Carla Brooks my wife Carol and I were welcomed to Lia's of Wilbraham with open arms. Carla Brooks, our sales consultant was super special. I am 84 years old and received attention and courtesy that I had never received in all my years of buying cars. Carla made us "believers again". Carla is an outstanding employee who I'm sure will continue to be an asset and continue to be a success at Lia. Your entire team at Lia's, led by Nuno Marques is a a first class operation. We feel extremely pleased with the attention and direction that Carla led us to buy a Lia's Highlander. Best wishes, and we look forward to working with your talented staff down the road Eddie and Carol Hurley More

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