Fette Ford Kia

I have been a customer with Fette for over 30 years; in that time, I have purchased or leased 10 vehicles from Fette. Sales staff was always good but have had several issues with the service department ov that time, I have purchased or leased 10 vehicles from Fette. Sales staff was always good but have had several issues with the service department over the years. Just leased another Explorer from Fette. The salesman was new and was not very knowledgeable about the vehicle. However, my bigger complaint is that after waiting at least 1 hour and 15 minutes for the SUV to be "cleaned", upon getting the SUV home I noticed: 1. There was water/glass cleaner spots all over the inside of the front windshield. It appears that the windshield was sprayed but never wiped. 2. The windshield washer fluid was almost empty. 3. All 4 tires were very overinflated; should have been set at 33 psi, were 47 psi. 4. The carpet was not vacuumed under the floor mats. 5. There was glue residue on two windows from the information stickers. Don't know why it took so long for such an outcome. More

I would strongly advise anyone considering a used vehicle from this dealership to proceed with caution. I drove six hours to view and test drive a 2023 Honda Pilot Elite that was advertised as being in "l from this dealership to proceed with caution. I drove six hours to view and test drive a 2023 Honda Pilot Elite that was advertised as being in "like-new" condition. Unfortunately, that description did not match the vehicle I experienced. During the test drive, the vehicle began shaking noticeably once it exceeded 40 MPH, indicating a mechanical issue that should have been identified before being offered for sale. The dealership kept us waiting for approximately two hours while attempting to address the problem. During that time, we were left sitting in a room with very little communication. The salesperson repeatedly walked by but did not check on us, provide updates, or ask if we needed anything. We were told the issue was caused by a wheel weight that had fallen off and that the problem had been corrected. When the mechanic returned, I specifically asked him to confirm that a missing wheel weight was the cause. He stated that he could not confirm that. However, he assured us that the vehicle was fixed and that we would be happy with it. Unfortunately, when we took the vehicle out again, it exhibited the exact same shaking problem. At that point, we were informed that the vehicle would likely need to be inspected by Honda for further diagnosis. Given the condition of the vehicle and the lack of confidence in the explanation provided, we decided not to purchase it. Later that evening, I noticed the dealership had lowered the vehicle's price by another $1,000. The following day, I called to express my concerns about the experience. The receptionist stated that she was transferring me to a manager, but the call was disconnected. Since then, none of my calls appear to go through to the dealership. My concern is not simply that the vehicle had an issue—used vehicles can have problems. My concern is that a vehicle advertised as "like new" appeared to have a significant unresolved mechanical problem, and the communication and customer service throughout the process were disappointing. Based on my experience, I cannot recommend this dealership, and I would encourage potential buyers to thoroughly inspect any vehicle before making a purchase. More

I had an amazing experience with salesman Kervens Jeanty. I would recommend him and his manager Paul Bautista to everyone! I would recommend him and his manager Paul Bautista to everyone! More

Excellent staff that listen to your needs and a fantastic service department at fette ford. service department at fette ford. More

My Servicia Technician Ryan Kelder was very knowledgeable and very helpful in having my car serviced I Will defined come back to Fette Ford for service and very helpful in having my car serviced I Will defined come back to Fette Ford for service More

Kervens really hustled for me to find a unique hard to find vehicle. Top notch service. I didn't think anybody could get it done but he found it for me in Massachusetts and drove up at 4am to make the swa find vehicle. Top notch service. I didn't think anybody could get it done but he found it for me in Massachusetts and drove up at 4am to make the swap and bring it back to NJ. More

Ryan the sales service manager was beyond excellent. He explain to me the needs of the car for future repairs and also is planning to repair for the recall part for the car . I appreciate Ryan and his f He explain to me the needs of the car for future repairs and also is planning to repair for the recall part for the car . I appreciate Ryan and his fellow coworkers Thank you More

They are very nice people ans they definitely make sure you are taking care of. I would recommend them to a friend for sure . you are taking care of. I would recommend them to a friend for sure . More

Overall have no complaints from this Ford dealer. A little hard to get on the line over the phone but trust me - other Ford dealers are in the business of robbing you without doing proper work. Th A little hard to get on the line over the phone but trust me - other Ford dealers are in the business of robbing you without doing proper work. This one is honest, genuine, very caring about you and your car. Would refer this place to everyone!!!! More