"My wife and I purchased a 2014 Kia Sportage from Gerald..."
My wife and I purchased a 2014 Kia Sportage from Gerald Subaru a couple of months ago. While purchasing the vehicle Ehab showed us this thing showing that the vehicle had a thorough look over, like 75-100 different things were supposed to have been checked and everything was supposed to be good. Immediately when we got it the low tire pressure sensor light was on. I thought it was no big deal, just a tire that needs some air, although I also wondered why they wouldn’t just air the tire up and give it to us with the light on.
All the tires were low on air, as I found out when I when I went to get air. Even with the correct amount in each tire the light was still on. I took it to Discount Tires, they said the tires were not the issue. Meanwhile I’ve discovered that not only are the license plate lights out, but the covers were smashed too. Also, the windshield washer doesn’t work, but I assumed that because it was constantly below freezing the lines might be frozen. So I figured I’d wait till the weather broke and give it a chance to thaw out.
The weather got warmer and the windshield washer still didn’t work. I contacted Ehab about the issues at this point and was told they wouldn’t help me in any way. Somehow all of this was missed in their “thorough” check over of the vehicle and they refuse to make it right. This is the first and last vehicle we’ll buy from Gerald if that’s how they do business.
"Purchased a hood protector for my new Subaru and had it..."
Purchased a hood protector for my new Subaru and had it installed on Saturday. Everyone was great! I had an appointment and was taken immediately in - on time - was told it would take an hour - it did - everyone I saw, Trish, the Advisor I worked with, my Salesman, Ehab, who saw my waiting and came over to say hello, Nino their General Manager who sits in the main lobby (never saw that at the Honda dealerships I used) and is very approachable all the way down to the person who keeps the service reception area clean (who offered to check on my Forester while I was waiting) - all friendly and helpful.
The only negative, that I noted below, was the price. It was just over $150.00 to install the part (the part itself was just over $100.00 which I thought was very reasonable) - which seems a bit pricey and there was a $16.00 shop charge - it was 6 clips and 6 screws to attach the hood protector.
I understand the importance of Subaru parts and quality trained staff, but the installation and shop charges seemed excessive.
I still love this dealership and am looking forward to having my vehicle serviced in the future (I purchased the pre-paid maintenance plan and got a great deal for the first 36,000 miles).
"Ehab loves what he does and it shows. He' s patient and..."
Ehab loves what he does and it shows. He' s patient and understanding and takes the time to explain the entire process. Anyone who is considering selling automobiles should follow him for a week to learn and see how to treat customers. Car buying is stressful, Ehab made it enjoyable (with one exception) when my trade value was given to me I was upset, his calm demeanor overcame my initial disappointment and he was able to work with the appraisal team and management to arrive at a price that both parties agreed to, I was ready to leave and he saved the sale for the dealership. I was skeptical at first, but if you need a stress free car buying experience, see Ehab Aref and Gerald Subaru.
"Ehab is the best of the best! He made the whole buying..."
Ehab is the best of the best! He made the whole buying experience as pleasant and painless as possible.Ehab has a calm and non pushy demeanor that puts one at ease during the buying process. A shout out to Anthony (Sales Manager ?) for speaking with me...he didn’t hide in the “office” during negotiations and was super helpful. All in all, the best buying experience in a long time!
"Ehab made my car buying experience a great one. He was..."
Ehab made my car buying experience a great one. He was personable, not pushy and willing to help. I didn’t feel pressured for a sale.
"He provided all of the information I needed to make a..."
He provided all of the information I needed to make a great choice. Excellent service. He was professional and responsive throughout the experience. Would recommend him in particular.
"Ehab was extremely helpful and provided a pleasurable and..."
Ehab was extremely helpful and provided a pleasurable and successful car buying experience. We appreciate all the safety measures that were put in place at Gerald for Covid precautions and how all the staff followed them as well. We felt very safe in the environment. This is our first Subaru and we are very happy customers! We would recommend Gerald and send them to see Ehab!
"Ehab is a patient, knowledgeable professional. He..."
Ehab is a patient, knowledgeable professional. He listened to what we wanted and worked with us and helped us through the Costco program. We were at Gerald last year and worked with Ehab. He spent a lot of time explaining your vehicles and promotions and my wife and I knew we were not ready to purchase But we knew to come back to Ehab when we were ready. I’m glad we did.
"Jeff catered to our needs. We presented him our..."
Jeff catered to our needs. We presented him our situation, what we needed and what we were looking for. Jeff delivered and gave us his undivided attention to get us the best deal possible.
"Ehab was so great to work with. He made getting my car a..."
Ehab was so great to work with. He made getting my car a breeze and was so incredibly helpful. I’d recommend him to everyone!