"Dropped off my 2017 Hyundai Sonata Hybrid to get service..."
Dropped off my 2017 Hyundai Sonata Hybrid to get service from the dealership since I kept hearing a noise from the left rear tire from the very beginning and start of dropping of my car Ejmin had the worst attitude possible telling me my car was damaged and I had to pay so and so amount. First of all I didn’t even get to finish explaining what I was experiencing and he said it’s damage I already know it . How can u know it’s damaged if the techs haven’t even looked you haven’t even looked under the car and he already diagnosed the vehicle okay .. whatever anyway he goes on rambling that I have to pay a diagnostic fee no problem his attitude and lack of customer service was
Already a bad sign to me when I asked question about my car I got a bothered face look by him anyway I still decided to drop my car for service BIG MISTAKE. I go on to receive a Text from AJ that the estimate is 850$ close to 900$ ok cool no worries I tell him I’m out of town and will be back Monday to pick up the car appearantly this guy is not from the US so possibly can’t understand my text properly but he kept on Harassing everyday that when am I going to pick up the car and when can I take it off there lot if I’m not going to do the work clearly when I said Monday morning I’ll be there to check it out pay and authorize the work . Monday comes along I go into the service with my mother and Ejmin is there agian frowned upset and ready to provide his unsupportive unwelcoming customer service he goes on to present me a bill of 740$ my mom is curious so she takes a look says ok that’s fine I say it’s fine he then goes in the office with the manager of the place Avo comes out with a different quote and says it’s 75$ -120$ extra for alignment so it 830$ xxx ??? You just gave a quote for 740$ my mom procedes to ask him you just quoted us 740 and then change the price this a****** snatches the paper from my mothers hands scribbles the 840$ off and says. 740! HAPPY!!? I just looked at this idiot in disbelief he’s so lucky I didn’t back hand his face for doing that to my mother right there and then I kept my cool ignored it and agreed to pay
We wait an additional 4 days for the car to be worked on come back pay 740$ with all the work as specified agian receiving the worst attitude possible like they are doing us a favor by receiving our money I kept my cool no worries maybe these people are just like that I get my car pay and leave and notice one thing the alignment was never done I go back to the dealership ask Ejmin Excuse me sir just wondering if the alignment was done as shown before in the original paper that my car was in need of a desperate alignment in order to be completed he then let’s out a big sigh of frustration and says YOU DONT NEED THE ALINMENT. The tech said YOU DONT NEED IT I then tell him in the original paper you said my car needed it and u quoted me that with the 740$ he then says I aalready told you you don’t need it and starts making faces of frustration at that point I lost my cool I literally told this piece is S*** that I no longer want his help or to talk to him I needed to speak to a manger and let him know it’s not ok to be treated this way especially after. Comming here and spending my money , his manager comes over AVO AKA LITTLE MAN and has the audacity to tell me he apperantly has been in his office hearing the conversation and that he thinks his employee did nothing wrong that in fact he thinks me and my mother ask to many questions. Who does this bafoon think he is I defiantly let both thosse idiots have it Glendale Hyundai Service has no standards to professionalism no personality lack charisma lack empathy for customers and most importantly lack manners never once did I receive an apology in how I was treated instead the manager backed up his employe and said I was asking to much questions after spending money at this place shame and sad. What’s worst is that this xxx started to yell and tried treating me like a kid he’s lucky I didn’t back hand him and his co worker idiots and disrespectful lack of education it’s a shame this place is a dump and the service department is run by this Armenian crew that has each others back instead of doing the right thing and helping the customer needless to say STAY AWAY and head over to keys in Van Nuys where your treated with a little respect
Needless to say if I see Avo or Ejmin In the Glendale area I will definitely be flipping those idiots off
Very helpful, reliable, and quick service! Would go again! I thought that there was no way that a car dealership could care about me and my precious vehicle, but boy oh boy, I was proven wrong! What a treat!
AJ really worked with me to try to get me a fair price while still getting necessary services. The work was completed on time while I waited and free coffee and donuts were available! Would definitely return.
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