Ekaterina Espinosa | Page 34

Lester Glenn Subaru responded

Hi PRINCESSDI0418, Thank you for your positive feedback! We're thrilled to hear that our service staff was friendly and professional and that the check-in and check-out processes were accommodating! It's a pleasure for us to have your vehicle serviced. If there's anything else you need or if you have more feedback in the future, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi LMFRR, Thank you for sharing your positive service experience! We're thrilled to hear that Ekaterina was very professional and helpful and explained everything in detail in a pleasant way! If there's anything else you need or if you have more feedback to share, feel free to reach out! We appreciate your kind words and look forward to assisting you in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi CT, Thank you for your positive feedback! We're thrilled to hear that our service team listened to your concerns, kept you informed, and that you're typically pleased! A special shoutout to Kat for being patient, explaining all questions, and ensuring things are coordinated well! If there's anything else you need or if you have more feedback to share, feel free to reach out! We appreciate your support! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi COLDROOTBEERS, Thank you for your positive feedback! We're thrilled to hear that you appreciate the friendly kind service, honesty, and clear options for your car needs with us! It's wonderful to know that you enjoy the clean and spacious environment with great amenities! We're delighted that you love your Forester! If there's anything else you need or if you have more feedback to share, feel free to reach out! Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KAC2253, Thank you for sharing your positive experience with our service! We're glad to hear that the service was on time and that your service rep kept you informed about the findings, necessary repairs, and the timeframe! If there's anything else you need or if you have more feedback to share, feel free to reach out! We appreciate your trust in our service department! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tcevans, Thank you for your feedback. We certainly understand your frustration with needing to address repairs on a recently purchased vehicle. Though it is a certified pre-owned vehicle, it still is a pre-owned vehicle that was purchased with existing mileage and wear and tear. Certain vehicle components are not covered under warranty, nor are there exact life expectancies on when these components may fail or need to be repaired/replaced. Since the purchase of your vehicle, it appears you have driven more than 24,000 miles on top of the existing mileage on the vehicle. As your vehicle progresses in age and mileage, there will be some time-based and wear-based items that need to be completed. We will be happy to assist you in maintaining your vehicle to the Subaru-recommended specifications to ensure your vehicle stays on the road for many miles and years to come. Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi CULLINBASS6JOHN, Thank you for your feedback! We're delighted to hear that it was a pleasure working with Ekaterina! It's great to know she took care of your appointment, made necessary changes, and assisted in setting an appointment for your other Forrester. If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. We're here to assist you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RKMILLER52, Thank you for your positive feedback! We're glad to hear that Ekatarina always takes such good care of your car and keeps you informed, providing assurance that you're in good hands! Customer care and communication are top priorities for us, and we appreciate your ongoing support! If there's anything more you'd like to share or if you have any future service needs, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DIANNC, Thank you for being a valued customer! We're delighted to hear that you have always been very pleased with the services provided at our service center! Your satisfaction is our priority, and we appreciate your ongoing support! If there's anything more you'd like to share or if you have any future service needs, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TRACYLROB19, Thank you for your positive feedback! We're delighted to hear that Ekaterina was very kind, helpful, and friendly during your service! If there's anything more you'd like to share or if you have questions in the future, feel free to reach out! We appreciate your kind words and your time with us! Happy Driving, The Lester Glenn Subaru Team