Ekaterina Espinosa

Lester Glenn Subaru responded

Hi Vjwhalen1, Thanks for sharing your experience. We’re very sorry that your recent visit left you feeling frustrated and mistrustful. We understand how upsetting it can be to receive service recommendations that don’t align with your expectations or prior knowledge of your vehicle. Our intent is always to provide thorough guidance and keep our customers informed, not to overwhelm or mislead anyone. Our Service Manager, Bert, has reached out multiple times by phone, text, and email to clarify the technician’s findings and to review each recommendation in detail. We want to ensure you fully understand what was observed and why certain services were suggested, and we encourage you to contact us so we can go over everything together. Our goal is to make sure you feel confident and informed about any future service needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RKMILLER52, Thanks for sharing your experience! We’re glad to hear that your service was timely and excellent, and that Ekatarina delivered exactly as promised. Providing reliable and efficient service is always our goal, and it’s great to know that stood out during your visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi IVIANNYJ, Thanks for sharing your feedback. We understand your frustration and want to clarify the full scope of the service provided. From November 2025 through March 2026, our team worked diligently to diagnose and address the issues with your vehicle. Initial diagnostics identified a head gasket oil leak that caused damage to two sensors, which were later replaced by an outside facility without addressing the underlying leak. When your vehicle returned, our team repaired the oil leak and replaced a sensor, with Subaru contributing $3,000 toward the repair cost. Additionally, when the aftermarket sensor failed, we replaced it at no charge as a courtesy and provided a loaner vehicle at no cost during the repairs. Our goal has always been to resolve the issue fully, and we took multiple steps to assist, going above and beyond standard service. We appreciate your patience throughout this process and hope this helps clarify the efforts made on your behalf. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jewels3521, Thanks for sharing your experience! It’s great to hear that our team consistently provides excellent service for your vehicle. Delivering reliable, high-quality care every time is exactly what we strive for, and we’re glad it shows. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DDEWEIL, Thanks for sharing your experience! It’s great to hear that you found the team personable and professional, making your visit such a pleasure. We truly appreciate your continued trust in us for your second vehicle, and we’re glad we could deliver another positive experience. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi COQUILLE78258, Thanks for sharing your experience. We completely understand your frustration regarding the new credit card fee for service payments. This fee is something that has been implemented by credit card companies. That said, there is no fee when paying with a debit card or cash, which we hope helps provide some flexibility for our customers. We truly appreciate your loyalty and are glad to hear your service representative provided excellent care. She really is a ray of sunshine! Your feedback is important, and we’ll continue to evaluate ways to make every experience with us as smooth and positive as possible. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PETERW.NURMI, Thanks for sharing your experience. We understand how receiving conflicting service messages can be confusing and frustrating. Our service manager, Bert, has attempted to reach you directly to clarify the situation and provide an explanation over the phone. We want to make sure all communication is clear and accurate moving forward, and we will follow up with you promptly. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BVOGEL, Thanks for sharing your experience! It’s wonderful to hear that Ekaterina made both your drop-off and pick-up smooth and easy. Her friendliness, efficiency, and clear explanations really help create a comfortable and transparent service experience, and we’re glad that stood out to you. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tjmgrandpa, Thanks for sharing your experience! We truly appreciate the applause and are so glad to hear that both our client representatives and technicians provided professional, attentive, and friendly service during your Forester maintenance. Delivering a well-rounded and positive experience is exactly what we strive for every day. Thank you for your recommendation. It means a lot to the entire team, and we look forward to continuing to take care of your automotive needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PDOBROLO, Thanks for sharing your experience! It’s wonderful to hear that our team consistently provides such exceptional service. Your trust over the years and appreciation for our professional, efficient, and transparent approach means a lot to us! Happy Driving, The Lester Glenn Subaru Team