Ekaterina Espinosa

Lester Glenn Subaru responded

Hi MGRPMAGUIRE, Thanks for sharing your experience! We’re glad to hear the team’s courtesy and professionalism helped turn what could have been a stressful situation into a smooth and manageable one. Providing calm, respectful, and supportive service is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MICHAELFOXPROVISIONS, Thanks for sharing your experience! It's wonderful to hear that our service team provided professional and friendly support while clearly explaining the work performed and any recommendations. We’re especially glad you felt well-informed throughout your visit. That level of transparency and care is exactly what we strive for. We truly appreciate your continued trust and look forward to helping you with your future vehicle purchases at Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi lurielly1, Thanks for sharing your experience! It's wonderful to hear that your first service visit went so well! We’re especially glad Ekaterina was able to answer your questions and even help you get your phone paired with Bluetooth. That extra support makes a big difference, and it’s exactly the kind of service we strive to provide! We truly appreciate your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GREGORY.ZIENIUK, Thanks for sharing your experience! It's wonderful to hear that you consistently receive top-notch care from our service team. We’re especially glad Ekaterina provided superb coordination and helped ensure your vehicle concerns were diagnosed accurately as they came up. Delivering reliable communication and precise service is exactly what we strive for. We truly appreciate your continued trust and your thoughtful feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JULIABREGENZER, Thanks for sharing your experience! It's wonderful to hear that you consistently have such positive visits with us. We're especially glad Shawn continues to be such a knowledgeable, helpful, and friendly service advisor for you, both when you first purchased your Outback and now with your Crosstrek! Taking the time to make sure you feel comfortable and confident with your vehicles is exactly what we strive for. Your continued trust and loyalty mean a great deal, and we truly appreciate you taking the time to share your feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Vjwhalen1, Thanks for sharing your experience. We’re very sorry that your recent visit left you feeling frustrated and mistrustful. We understand how upsetting it can be to receive service recommendations that don’t align with your expectations or prior knowledge of your vehicle. Our intent is always to provide thorough guidance and keep our customers informed, not to overwhelm or mislead anyone. Our Service Manager, Bert, has reached out multiple times by phone, text, and email to clarify the technician’s findings and to review each recommendation in detail. We want to ensure you fully understand what was observed and why certain services were suggested, and we encourage you to contact us so we can go over everything together. Our goal is to make sure you feel confident and informed about any future service needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RKMILLER52, Thanks for sharing your experience! We’re glad to hear that your service was timely and excellent, and that Ekatarina delivered exactly as promised. Providing reliable and efficient service is always our goal, and it’s great to know that stood out during your visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi IVIANNYJ, Thanks for sharing your feedback. We understand your frustration and want to clarify the full scope of the service provided. From November 2025 through March 2026, our team worked diligently to diagnose and address the issues with your vehicle. Initial diagnostics identified a head gasket oil leak that caused damage to two sensors, which were later replaced by an outside facility without addressing the underlying leak. When your vehicle returned, our team repaired the oil leak and replaced a sensor, with Subaru contributing $3,000 toward the repair cost. Additionally, when the aftermarket sensor failed, we replaced it at no charge as a courtesy and provided a loaner vehicle at no cost during the repairs. Our goal has always been to resolve the issue fully, and we took multiple steps to assist, going above and beyond standard service. We appreciate your patience throughout this process and hope this helps clarify the efforts made on your behalf. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jewels3521, Thanks for sharing your experience! It’s great to hear that our team consistently provides excellent service for your vehicle. Delivering reliable, high-quality care every time is exactly what we strive for, and we’re glad it shows. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DDEWEIL, Thanks for sharing your experience! It’s great to hear that you found the team personable and professional, making your visit such a pleasure. We truly appreciate your continued trust in us for your second vehicle, and we’re glad we could deliver another positive experience. Happy Driving, The Lester Glenn Subaru Team