Elise Schaaf | Page 17

The customer service is great. The quality is also good. But the time it takes to check in is too long and the time in the shop is also too long. I made an appointment to have my o The quality is also good. But the time it takes to check in is too long and the time in the shop is also too long. I made an appointment to have my oil changed and my tires rotated at 9 o’clock and it was 11:30 to 11:45 by the time I got out. If I was a walk in, I could understand having to wait that long. But I scheduled more than a week in advance. I had an appointment. I should not have to wait that long for just an oil change and tire rotation. And this is not a one time experience. The last two times I went in for regular maintenance which ended up being just an oil change, it took approximately the same amount of time if not longer. They consistently take way too long. If I didn’t have an extended six-year warranty with the dealership, I would be finding someplace else to go. More

by spurcell Verified Customer Verified Customer

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Elise is terrific to work with. She shoots straight and keeps you updated on repair progress. She shoots straight and keeps you updated on repair progress. More

by charlie Verified Customer Verified Customer

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Awesome, great customer service, overall love how ya'll point all the flaws on the car that needs attention, I really appreciate that! point all the flaws on the car that needs attention, I really appreciate that! More

by HARPJ21 Verified Customer Verified Customer

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Excellent communication and follow up with battery replacement for Chevrolet Bolt. Elise did a great job replacement for Chevrolet Bolt. Elise did a great job More

by elliot1990 Verified Customer Verified Customer

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Awesome job done with my battery recall service. They washed my car when the job was done. Thank you. They washed my car when the job was done. Thank you. More

by WINNYPOOH1014 Verified Customer Verified Customer

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I had the pleasure of having Elise as my sales prep. Omg she was amazingly impressive. Her customer service skills and knowledge was intriguing. Thanks to her kindness and professionalism, you all now h Omg she was amazingly impressive. Her customer service skills and knowledge was intriguing. Thanks to her kindness and professionalism, you all now have a loyal customer here. More

by Taylorcarlo Verified Customer Verified Customer

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These guys got me in before my appointment time, therefore I was able to get in and out. therefore I was able to get in and out. More

by dthubb08 Verified Customer Verified Customer

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Horrible experience . 3 hour wait time way to long . They said 1 hour . Overall horrible experience 3 hour wait time way to long . They said 1 hour . Overall horrible experience More

by The one Verified Customer Verified Customer

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Very good. With Ms.Elise ,,Jeriod, ,and Louis, I'm good, parts are good people too Wolff👍 With Ms.Elise ,,Jeriod, ,and Louis, I'm good, parts are good people too Wolff👍 More

by WOLFONEENTERPRIZES007 Verified Customer Verified Customer

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My service advisor, Charles, was excellent. Understood my issues and got them addressed. Service guys took good care of my C8 and got it back to me on schedule. I was happy with the whole exp Understood my issues and got them addressed. Service guys took good care of my C8 and got it back to me on schedule. I was happy with the whole experience. More

by Ted G Verified Customer Verified Customer

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