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Elise Schaaf
Elise Schaaf at Jim Ellis Chevrolet of Atlanta

Elise Schaaf | Page 18

Service Consultant

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
311 Reviews
4.7

311 Reviews

Write a Review

311 Reviews of Elise Schaaf

June 01, 2022

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Employee Rating

I waited 2 hours and 30 minutes for just engine oil change even though I made an appointment before. Also oil change price went up 20 dollar. More

by DECAMERON87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jun 01, 2022

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We do appreciate your business!

May 29, 2022

Dealership Rating
Employee Rating

The waiting room was clean and they kept me updated on my vehicle. The service took a little longer than expected. More

by stepquinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 29, 2022

Jim Ellis Chevrolet of Atlanta responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We appreciate your patience. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

May 31, 2022

Jim Ellis Chevrolet of Atlanta responded

Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2022

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Employee Rating

The service was excellent the speed and customer experience were great. They make sure I have a ride there and back More

by kenneths1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey , David Theriault

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May 29, 2022

Jim Ellis Chevrolet of Atlanta responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

May 30, 2022

Jim Ellis Chevrolet of Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

May 26, 2022

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Employee Rating

The staff in service department was very nice and helpful. My car had a flat tire and they were able to put a new tire fast. More

by HSINGHMUNDAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 28, 2022

Jim Ellis Chevrolet of Atlanta responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2022

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Employee Rating

Elise went above and beyond in working with my tire and wheel service contact. Pickup and dropoff made it easy to work with Jim Ellis. More

by ewtucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 28, 2022

Jim Ellis Chevrolet of Atlanta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!

May 23, 2022

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Employee Rating

The team, led by Elise, got me in and out with minimal delays. Their professionalism was excellent. More

by CESSNA39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Jim Ellis Chevrolet of Atlanta responded

Thank you for your business and this review. We're happy to hear Elise and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

May 23, 2022

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Employee Rating

The best dealer in Georgia so far I bought new 2022 suburban so far good car!! Thanks More

by Daniel Mulat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Gray 5 star!!

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May 24, 2022

Jim Ellis Chevrolet of Atlanta responded

Daniel, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

May 23, 2022

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Employee Rating

They go above and beyond in customer service and the quality of work is outstanding More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 23, 2022

Jim Ellis Chevrolet of Atlanta responded

Jenny, Thank you! Elise and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

May 20, 2022

Dealership Rating
Employee Rating

The person I met was very kindly and great service and I excepted for further to come to this Dealer ship Thanks More

by salimabdulle150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 23, 2022

Jim Ellis Chevrolet of Atlanta responded

Hello, thank you for sharing your positive experience! We hope you have a great day!

May 20, 2022

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Employee Rating

Took three days on schedule appointment. I paid three days of lodging with no compensation. Over two years I have paid over 12k for the same problem. Transmission.brakes,alignment air bag More

by Jimmyb1mtn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
May 26, 2022

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.

May 26, 2022

Jimmyb1mtn responded

I have contacted David regarding the brake caliber that came apart yesterday. The mechanic stated the caliber was not tighten up causing brake failure. The vehicle is in the shop for repairs. Again poor quality of work by jim Ellis. I haven't determined what the cost of the repair yet but i will expect compensation for the repair. My email address is jimmyb1mtn@aol.com i have pictures.

May 31, 2022

Jimmyb1mtn responded

I have been notified by Steve vehicle repair that the bill fir replacement of the right front caliber pads and labor is 650 plus towing. I will pay this bill expecting reimbursement from Jim Ellis. I HAVE RECEIVED THE INVOICE SATEVE AUTO REPAIRS AND PAID FOR THE REAIRS. TOWING/REPAIRS AND PADS OF $730. I PAID JIM ELLIS ALSO 1120.OO ON 4/1/22 FOR THE SAME.

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