Elise Schaaf | Page 25

Everyone was polite and attentive. They all took special care with respect to reducing the spread. They went above and beyond to meet my needs. A great shout out to my advisor Steve Garono and Elise Schaf care with respect to reducing the spread. They went above and beyond to meet my needs. A great shout out to my advisor Steve Garono and Elise Schaff. This is my second Tahoe I purchased and serviced at Jim Ellis. Elise is one of the main reasons I keep coming back. Her customer service in exceptional. More

by EFP Verified Customer Verified Customer

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The young lady that helped me was extremely sweet .She helped me out with my options and was very informative. I am grateful for her help. helped me out with my options and was very informative. I am grateful for her help. More

by LOVERDOSK7 Verified Customer Verified Customer

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Very professional and courteous. Listened to my needs and made sure that my car was perfect. Arranged transportation for so I didn’t have to wait in the waiting area during this pandemic. First class from st made sure that my car was perfect. Arranged transportation for so I didn’t have to wait in the waiting area during this pandemic. First class from start to finish. More

by SGARONO Verified Customer Verified Customer

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When I picked up my truck Catherine was not there. Mr. Colon was the person I picked up my truck from. I look at the Bed liner that was done good job done. I looked at the dent on the right fender repaire Colon was the person I picked up my truck from. I look at the Bed liner that was done good job done. I looked at the dent on the right fender repaired looked good. Paid the bill got the keys and left the dealership. When I got out of my truck at home walked to the back and found a dent in the tailgate. Wasn’t very happy. I thought about calling back on Monday but sense I drove from the dealership I thought they say they didn’t do it. I don’t know for sure if they would have said that. So that’s my almost good experience. The Service depart. Was great. More

by lrcrosby1 Verified Customer Verified Customer

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Brandon from the service department has the best customer service. He is the manager. So does Elise. The other service department employees need some improvement. customer service. He is the manager. So does Elise. The other service department employees need some improvement. More

by Moneyfirstbeezy Verified Customer Verified Customer

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Still Trying to Resolve the Issue Apparently, I now have a "problem customer" reputation. Basically ignored when I walked in. When someone finally acknowledged me, the advisor I was a Apparently, I now have a "problem customer" reputation. Basically ignored when I walked in. When someone finally acknowledged me, the advisor I was assigned to was paged. There seems to be a breakdown in communication between the person you make the appointment with and the advisors. Originally brought the car in for a clicking sound, in January. Brought it back after driving 2,000 (was told I should have been informed to return at 1,000 miles, but I digress). In their attempt to determine the source of the clicking, In January, I was told my car used an excessive amount of oil, and they would need to do an oil consumption study (OCS). When I returned in February, I told the person I made the appointment the car was still making the clicking noise and needed an OCS, but I the paperwork was drawn up for an oil change. I told all of this to the service advisor and the work order was updated. I was told an OCS would take a considerable amount of time. After 4 hours the car was brought out. After questioning what was the problem with the car, the head mechanic came out. At that time, I found out the service tech only checked the dipstick, found the level was OK and that was it. THAT TOOK 4 HOURS. He and I drove my car around and ODDLY ENOUGH, the clicking sound I have been hearing non-stop for almost 2 months wasn't noticeable. Seems odd to me, because after leaving the dealership and driving for about 5 miles, the clicking sound returned. I immediately called the service advisor, left a voicemail asking if the mechanic was still there, so I could come back. My call was never returned. Also, it wasn't until I got my paperwork and looked at it after I got home, did I find out it said NOTHING about the clicking sound, only the OCS. So the fact the tech didn't notice the click makes perfect sense...they were never told to check for it. More

by DKH.ATLANTA Verified Customer Verified Customer

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The service department at Jim Ellis Chevy is following the best practices model of customer care. The service manager, Brandon is doing a great job raising the bar for his people and they are responding. the best practices model of customer care. The service manager, Brandon is doing a great job raising the bar for his people and they are responding. He listens to you and works on your behalf to assure that you leave satisfied. More

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Great service! Awesome customer service all smiles! Minimum wait time and courteous staff Awesome people. I will always come to this location for service. Thanks! Minimum wait time and courteous staff Awesome people. I will always come to this location for service. Thanks! More

by dwright3508 Verified Customer Verified Customer

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Customer service is outstanding parts department was superb in helping me find my part service department was very professional and helpful in correcting my situation with my truck. superb in helping me find my part service department was very professional and helpful in correcting my situation with my truck. More

by jonathanmcgee7 Verified Customer Verified Customer

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Only the best!!! Elise Schaaf I am always impressed, when I get treated like I am the only one when I receive service from Elise Schaaf. She makes you feel that you are the only p I am always impressed, when I get treated like I am the only one when I receive service from Elise Schaaf. She makes you feel that you are the only priority issue matters first to her as it does to you at that moment when she assist you. Results matter. Service your time all this is important to her as it is to you. Vladimir kept me informed while I was a way for her. Great communication by him. She is the reason that your department is a success. Thank you Elise!!!! Sincerely, Franziska More

by franz.marchant Verified Customer Verified Customer

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