Elizabeth Reyes
Elizabeth Reyes at Nissan of Torrance

Elizabeth Reyes | Page 14

Customer Relations Manager

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

Contact Me
4.1
144 Reviews

Dealership Experience

7 yrs, 7 mos

Industry Experience

23 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.1

144 Reviews

Write a Review

144 Reviews of Elizabeth Reyes

September 15, 2020

Dealership Rating
Employee Rating

I took it for check up red light and they did different that I wanted it I am so disapinted and also for one me they didn’t want to take me home More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 24, 2020

Nissan of Torrance responded

Hello Ricardo, I am very sorry to hear about your visit. We definitely offer transportation, your visit should not have been the exception to the rule. As for the repairs on your vehicle, if our Technician or Advisor missed something, we would definitely appreciate the opportunity to correct our mistake. I am not sure if you have been in contact with a Manager or your Service Advisor, but if you haven't we would like to help. Please contact me at ereyes@ntnissan.com, and I will do my best to resolve any concerns you may have. I look forward to being of assistance. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

Good service easy to get in location and clean employees are friendly and good service I alway come to this location since I have my Nissan More

by Phussadee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Nissan of Torrance responded

Hello Phussadee, Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

Great customer service. Great professional with dealing with my maintenance services needed for my car. Would definitely come back to get service done. Great overall. More

by sii90250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2020

Nissan of Torrance responded

Thank you for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

Buen servicio buen trato muy amables Muy atentos Buen servicio buen trato muy amables Muy atentos cordiales si tengo que recomendalos lo hago el servicio fue rapido y muy bueno y eficas gracias m More

by CARCAMPOS2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2020

Nissan of Torrance responded

Hola, gracias por sus lindos comentarios, Le agradecemos sus comentarios tan positivos. Aqui estamos para lo que se le ofresca.

September 15, 2020

Dealership Rating
Employee Rating

Everyone is very friendly and polite, Manny from the service department helped me with my car and he is amazingly professional and efficient. Overall a nice dealership More

by ORFLINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny

Sep 24, 2020

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

Brought in our car for a simple oil change and tire rotation. Mechanic left oil pan plug loose, which caused car to leak oil in our new driveway. Plug was only finger tight, didn't even feel like a wre More

by KJFMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 24, 2020

Nissan of Torrance responded

Hello, We are very sorry to hear about your recent experience. Our Technicians are trained to inspect what they expect and we are very sorry that your visit was not the case. We are not sure if you made anyone aware of your recent experience, but we ask for the opportunity to turn your experience around. If you would like to give us a 2nd chance, please let us know by emailing us at ereyes@ntnissan.com Unfortunately based on your user name I can not look you up in our database. If you decide to email, please include your full name and a contact phone number. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

Friendly, but it takes too long to get a simple oil change. You would think with an appointment it wouldn’t take over two hours. More

by Joeferrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan

Sep 24, 2020

Nissan of Torrance responded

Hello Joe, We are disappointed to hear that the service took longer than expected. We will use your comments to refine our efforts to improve our service. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

My overall experience was much better and easier than I thought. David sold me my car and he was very attentive and was very patient and kind. The staff was nice and everyone was eager to help or answe More

by MGA9394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David

Sep 24, 2020

Nissan of Torrance responded

Hello, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

My service person is honest and great very Knowledgeable, does not talk me into things the car does not mean look out for my safety and best interest he’s an asset to your company I believe his name is Claud More

by QCARYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Nissan of Torrance responded

Hi Qcaryn, Thank you so much for your positive comments about Nissan Of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

Was quick, fast and efficient. Could be less pricey, but I guess the price matches the service. All good. No complaints so far. They even offered me uber drop off. More

by SID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2020

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! Your satisfaction is our top priority. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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