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Elizabeth Reyes
Elizabeth Reyes at Nissan of Torrance

Elizabeth Reyes | Page 13

Customer Relations Manager

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

Contact Me
4.1
144 Reviews

Dealership Experience

7 yrs, 7 mos

Industry Experience

23 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.1

144 Reviews

Write a Review

144 Reviews of Elizabeth Reyes

September 22, 2020

Dealership Rating
Employee Rating

I really like this dealership with servicing my car. They are always close to the time that your car is going to be ready when servicing you More

by MCCOYH5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Blas

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Sep 24, 2020

Nissan of Torrance responded

Hello, thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 21, 2020

Dealership Rating
Employee Rating

It was very organized, clean with a very professional Staff every step of the service call. I would recommend this dealership to friends and family. More

by IGGYWINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan service rep

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Sep 24, 2020

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reye Customer Relations Manager

September 17, 2020

Dealership Rating
Employee Rating

My car was in service center for recall issue and replace a/c filter. My appt was 11:00 am. I arrived at 10:45 and finished around 3:00 pm. It took too long. Agent had addressed it need about 2 or 3 hours. More

by yangs_4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Sep 24, 2020

Nissan of Torrance responded

Hello, We are very sorry to hear about your recent service visit. We understand how valuable your time is, and having to wait longer than expected is unacceptable. Our team strives to provide excellent customer service, we are disappointed that we didn't accomplish that during your visit. We truly hope you are willing to give our team a 2nd opportunity as we do strive to provide top quality service. Thank you once again for your feedback, we will use your comments to refine our efforts to provide a more positive experience. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Dealership Rating
Employee Rating

I found the employees of the dealership were both courteous and willing to assist in the customers needs to meet their personal satisfaction and concerns. More

by Robert S. Willis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Blac and Chris

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Sep 24, 2020

Nissan of Torrance responded

Hello Robert , We' are glad you had such a wonderful experience at Nissan of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Dealership Rating
Employee Rating

Veronica is wonderful! Great service and very kind. Will DEFINITELY COME BACK I got the car I wanted and I am happy with my purchase More

by GLINDA.TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Sep 24, 2020

Nissan of Torrance responded

Hi Glinda. Congratulations on your brand new vehicle and welcome to the Nissan of Torrance Family. We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Dealership Rating

Well organized and great customer service along with support. Family friendly, guarantee to satisfy customers concerns and needs. Service overall is a 10 out of 10 More

by Dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Claudio

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Sep 24, 2020

Nissan of Torrance responded

Dj, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Dealership Rating
Employee Rating

Car service was excellent and professional. The person that attended me was courteous and knowledgeable of his work service. Great customer service of this place. More

by Dan O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Sep 24, 2020

Nissan of Torrance responded

Hello Dan , We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Dealership Rating
Employee Rating

They tried to charge me $400+ to replace a headlight and breaklight. The employees were also very rude and i had an awful experience. Not going back unless they make it up to me. More

by Faruk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Sep 24, 2020

Nissan of Torrance responded

Hello, We are sorry to hear that you did not receive the top quality service we strive to provide. We would like a better understanding of your experience, if you are willing to further discuss, please contact us at ereyes@ntnissan.com. We hope to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

Good service, pretty friendly staff. Clean facility. Could’ve updated the service sticker but that’s a minor detail. Everything else was good. Will return. More

by JSIXX73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Sep 17, 2020

Nissan of Torrance responded

Hi Jsixx73, Jsixx73, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We will definitely bring the sticker up during our next service meeting, to ensure, it does not happen again. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Dealership Rating
Employee Rating

Service was fast and easy. I made an appointment for Oil and filter change. This was my first time having service here and I was very satisfied. They even washed my car. More

by MRSB4KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Sep 17, 2020

Nissan of Torrance responded

Hi Mrsb4kb, Thank you so much for your positive comments about Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

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