Elliott Bates | Page 8

Pleasant Buying Experience Just bought a certified pre-owned XC 60. The whole team was friendly, pleasant and respectful. The building has a nice feeling to it. The manager Just bought a certified pre-owned XC 60. The whole team was friendly, pleasant and respectful. The building has a nice feeling to it. The manager Jim greeted me when I first arrived to look at the vehicle I ended up buying and didn't pressure me when I left to think it over. Elliott Bates was low-pressure, pleasant, informed, and available to answer my questions. He spent time with me without pressuring me at all. Pierre was very efficient and pleasant in the closing process. We were comfortable with the whole buying process. More

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The BEST Car Buying Experience Ever! Chris Pineda and Team are amazing at Volvo! Direct, fast and most of all a real joy to do business with. And we were Chris' very first customer at Vol Chris Pineda and Team are amazing at Volvo! Direct, fast and most of all a real joy to do business with. And we were Chris' very first customer at Volvo which was an honor. I actually had fun buying a car for the very first time - and that's a long time. I recommend this team to everyone! More

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Caring and Efficient Chris really listened to what we wanted in a car. No hassling, haggling or pressure. It took some effort for him to find a car that satisfied all o Chris really listened to what we wanted in a car. No hassling, haggling or pressure. It took some effort for him to find a car that satisfied all of our needs and desires. He promised us he could locate one, and he delivered. He was patient explaining all the complexities of the new car. It was a clean efficient deal. Kudos to Chris for making the chore of buying a new car so easy. More

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Satisfied customer The purchase experience was pleasant. I would recommend THIS company. They keep and honor their word. Hopefully the service will be as good. Hopeful The purchase experience was pleasant. I would recommend THIS company. They keep and honor their word. Hopefully the service will be as good. Hopefully the service will be as good. More

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Purchase Extremely knowledgeable sales guy. No pressure. Lot's of time to test ride. Very patient in answering questions and comparisons. Would send a friend Extremely knowledgeable sales guy. No pressure. Lot's of time to test ride. Very patient in answering questions and comparisons. Would send a friend to this salesman More

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Concise and to the point Elliot did a great job of educating us to our new vehicle and allowing us time to process whether we would end up buying from him. Pierre was fanta Elliot did a great job of educating us to our new vehicle and allowing us time to process whether we would end up buying from him. Pierre was fantastic to both myself and my wife! More

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Superb service! I contacted a sales person on Saturday May 28th to find out if he could beat the deal for a trade in lease for a 2016 XC60 I was working on with Volv I contacted a sales person on Saturday May 28th to find out if he could beat the deal for a trade in lease for a 2016 XC60 I was working on with Volvo Melbourne where I had originally leased my 2013 XC60. Not only did he save me money but had the car and deal ready for signing the next day (Sunday May 29th). The process was very quick and efficient and Elliott couldn't have been more professional or nice. I picked Volvo of the Palm Beaches for it's closeness to my home in PSL and will recommend you to future buyers. And can't wait to see your new showroom/service locatiom! More

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Volvo XC90 Purchase I pre-ordered the 2016 Volvo XC90 and worked with Elliott Bates. Since the beginning Elliott has been very engaged in the process and always available I pre-ordered the 2016 Volvo XC90 and worked with Elliott Bates. Since the beginning Elliott has been very engaged in the process and always available to speak to, even on evenings. He properly managed my expectations regarding arrival dates for the car and delivered a very seamless, easy sales process. He has been very structured at following up with the purchase and helping in any way he can. His behavior fully aligns with the vision of premium service I expected from Volvo. More

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Elliott made my purchase experience easy and pleasant When I arrived, I told the salesperson what I was looking for. He told me he had two vehicles that met my requirements, and we spoke about price. El When I arrived, I told the salesperson what I was looking for. He told me he had two vehicles that met my requirements, and we spoke about price. Elliott gave me a fairly good price, but not quite as good as I wanted. I called him back the next day and told him that if he could meet my price, he would have a customer. When he called me back, the deal he offered was barely the equal of what I was quoted the day before. I stuck to my gun and he said he would check with management. He called me back and said they would meet my request, and I went and purchased the car the next day. More

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I question the quality of my car 1 month ago my husband and I leased a S80, this vehicle is one of 4 that we've purchased through Volvo, and the 3rd from Suburban Volvo (the S80 is th 1 month ago my husband and I leased a S80, this vehicle is one of 4 that we've purchased through Volvo, and the 3rd from Suburban Volvo (the S80 is the first leased) I have never had any regrets with our purchases. The sales person Elliott Banks was courteous and professional and the General manager was extremely accommodating. When I needed to trade-in my previous S60, (for a newer model, but more so an AWD, because we needed the vehicle for use during winter in NJ). I did not hesitate to return to Elliott Banks at what I thought was Suburban Volvo, well to my surprise I realized that the dealership was sold to its current owner. Elliott processed me for the new purchase, when I asked if I needed to test drive he said I did not need to because there weren't too many changes, the only changes were cosmetic. After negotiations a favorable price was agreed upon, and we went outside to be "introduced" to the inside of the car, to my surprised when I attempted to reverse the car, I looked down to notice that a "back-up" camera was not installed. Elliott knew that I needed these features because I recently had spinal surgery (of the neck) and looking over my shoulder was limited. I discussed this with the manager stressing that I traded the S60 which was equipped with front and back-up mirrors, and that I was lead to believe that I would be leasing an equivalent except that this would be larger, newer and AWD (at this point he realized that we were not offered a test drive) During the intro, Elliott discovered that the function that recognizes the Key, was not lit, meaning the 'button" was gray. We were told that this is a minor problem, that we needed to leave the car overnight and both the "back-up" camera and the "switch/button" would be fixed. This took a few days. Approximately 3 -5 days later the care was delivered, both the camera and the button/switch were functioning. 3 days later, the button/switch no longer worked meaning the light went off, and the key was no longer being recognized by the car. I returned the car, got a loaner, picked up the car after 2-3 days. I told Elliott that due to medical reasons my husband needed to be in NJ, we left 2 days later, on the way the switch/button went on the "blink" again, I was told to take the car into the closest Volvo near our residence in NJ, they again "fixed" the problem, 3 days later and at the time of this writing the problem still exist. I spoke with Elliott, left 2 messages for the GM Mike, spoke with Claus the Head of service, all I was told is I need to take the car back for "them" to "download software" This procedure was done 4 times already, the system would work for 3 days, only to return to its previous malfunctioning. Please, pleas help me, I've asked them to switch cars, give me another car, and take current car into the shop to do a through check. I've spent more time in "Loaner" cars because the current car is in the dealership at least every other wee. My phone number is 561.756.6306 I am awaiting your response. More

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