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Elsie Martinez
Elsie Martinez | Page 4
Service Advisor
Tropical Ford
9900 South Orange Blossom Trail
Orlando, FL 32837
167 Reviews
I have been with the company for almost 11 years. I truly enjoy working with the company, I consider it as my second home. I consider myself an honest, kind, hard working, down to earth person. When receiving a survey or a review I take them to heart because it is very important to me to try to assist all my clients fairly and truthfully. I always try to keep a positive attitude & smile and, hopefully, try not to get discouraged with negative feedback. I try my very BEST at everything BUT just keep in mind that some things are out of my control.
Read moreDealership Experience
18 yrs, 10 mos
Industry Experience
24 yrs, 2 mos
Languages Spoken
Spanish
167 Reviews of Elsie Martinez
June 21, 2020
Very clean and professional had my vehicle done in a timely manner will definitely return all around great experience and I would recommend them to anyone timely manner will definitely return all around great experience and I would recommend them to anyone More
by JTWALLACE84
Verified CustomerOther Employees Tagged: Bryan Langenderfer , Hernan Fontana, Carlos Sheppard
June 17, 2020
I had the WORST experience at tropical Ford. I went in for a recall and they were giving me the run around on it about some warranty and how I had to pay $120 for diagnostic. I told them I won’t be doing for a recall and they were giving me the run around on it about some warranty and how I had to pay $120 for diagnostic. I told them I won’t be doing that and then left. When my mechanic called them himself to confirm what they told me they told him that I COULD NOT come back to their service center. They even told him I went off on them(yelling going crazy) and that’s the reason. When I called back myself to ask them who exactly I went off on cause I know for sure I wasn’t , the manager herself who so happen to help me refuted and said I didn’t go off on them but I seemed upset. SO UNPROFESSIONAL. It’s crazy cause I wasn’t even planning on going back anyways. I’m actually now going to find legal help for what happened at Ford. More
by Getchelharrigan
Other Employees Tagged: Anthony Ferrrando
June 12, 2020
I received exceptional services from all of the staff members I've dealt with so far especially Vitalie and Jack. I will definitely recommend Tropical Ford. service members I've dealt with so far especially Vitalie and Jack. I will definitely recommend Tropical Ford. service More
by Karen L
Other Employees Tagged: Jack Grace, Vitalie Munteanu
June 10, 2020
Cambio de aceite, alinamiento y destape drenaje del sun roof Excelente servicio, rapido y muy profesional.Trato fue muy cordial y amable.Recomendaciones del tecnico automotriz fueron claras y muy valiosas.La ay Excelente servicio, rapido y muy profesional.Trato fue muy cordial y amable.Recomendaciones del tecnico automotriz fueron claras y muy valiosas.La ayuda de la manager Elsie fue muy apreciada. More
by PACR1953
Other Employees Tagged: Santiago Hernandez
June 09, 2020
I like the tropical Ford dealership. I've been doing my I like the tropical Ford dealership. I've been doing my car service there since i bought my car 2011 Ford Fusion. everybody there very nice they take I like the tropical Ford dealership. I've been doing my car service there since i bought my car 2011 Ford Fusion. everybody there very nice they take care of me without my appointment keep up the good work. More
by MOSTAFIZUR
Other Employees Tagged: Hector Mendez, Bryan Langenderfer , Gerson Bueno, Anthony Ferrrando, Hernan Fontana, Santiago Hernandez, Donny Larson, Carlos Sheppard
May 23, 2020
I brought my car over to tropical Ford for the service recall I also got my oil change and found that it was quick and easy and The employees were very friendly recall I also got my oil change and found that it was quick and easy and The employees were very friendly More
by al.padilla10
Other Employees Tagged: Anthony Ferrrando
May 16, 2020
Great Place! Great prices! Love Tropical Ford!!! Will definitely buy from them again and sincerely recommend to everyone to shop there! Service is al Always outstanding! definitely buy from them again and sincerely recommend to everyone to shop there! Service is al Always outstanding! More
by ANDERSONFIRYUZA
Other Employees Tagged: Hector Mendez, Bryan Langenderfer , Gerson Bueno, Anthony Ferrrando, Hernan Fontana, Santiago Hernandez, Donny Larson, Carlos Sheppard
May 11, 2020
SERVICE FOR MY VEHICLE I SOON I DRIVE TO SERVICE DRIVE THE ADVISOR ELSIE WALK OUT TO ME QUICK BEFORE I CALL WITH MY VEHICLE HORN WAS NOT WORKING AND SHE TOOK CARE OF MY VEHI I SOON I DRIVE TO SERVICE DRIVE THE ADVISOR ELSIE WALK OUT TO ME QUICK BEFORE I CALL WITH MY VEHICLE HORN WAS NOT WORKING AND SHE TOOK CARE OF MY VEHICLE RIGHT ALWAY AND TO THE SERVICE TECH (JERRY) FIX MY VEHICLE QUICK AND I WAS WORRY ABOUT MY DOCTOR APPT AND VEHICLE WAS FINISH BEFORE MY TIME IM SO HAPPY AND GREAT JOB BOTH OF YOURS GUY KEEP UP AND BLESSING. More
by captain45
Other Employees Tagged: Bryan Langenderfer , GERARDO VELAZQUEZ
April 29, 2020
just okay To me it seemed like it was the bare minimum. Extremely friendly customer service, but seems like the did very little for my f150. seems to me like th To me it seemed like it was the bare minimum. Extremely friendly customer service, but seems like the did very little for my f150. seems to me like they didn't rotate my tires or check the fluid levels at all. More
by nope
Other Employees Tagged: Hector Mendez, Bryan Langenderfer , Gerson Bueno, Anthony Ferrrando, Hernan Fontana, Santiago Hernandez, Donny Larson, Carlos Sheppard, how would i remember everyone's name if i just took it in for services?
April 27, 2020
Exceptional service outstanding staff All in record time. Would recommend to friends and family. Best service I've experience from a dealership in a long time. Could not be happier with the work that was do Would recommend to friends and family. Best service I've experience from a dealership in a long time. Could not be happier with the work that was done on my vehicle. More
by MANGAARTEST
Other Employees Tagged: Vitalie Munteanu, Hector Mendez, Bryan Langenderfer , Gerson Bueno, Anthony Ferrrando, Hernan Fontana, Santiago Hernandez, Donny Larson, Carlos Sheppard
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