Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Emily Castillo
Emily Castillo at Bob Tomes Ford
Refer Me

Emily Castillo | Page 2

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.7
57 Reviews

Dealership Experience

3 yrs, 5 mos

Industry Experience

4 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.7

57 Reviews

Write a Review

57 Reviews of Emily Castillo

January 25, 2024

Dealership Rating
Employee Rating

We dealt with Brandon, Matthew, Phillip, and Pedro. They were extremely knowledgeable, courteous, and helpful, they made it easy to find what we wanted. Never met or spoke with a Bridget. More

by salm.terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Matthew floor manager, Brandon sales, PhillipAccessoriesdept, Pedro finance dept, Pedro

Helpful
Report | Print
Jan 25, 2024

Bob Tomes Ford responded

salm.terry, thank you for sharing 5-stars! We're pleased to hear Brandon, Matthew, Phillip and Pedro are knowledgeable, courteous and helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

January 17, 2024

Dealership Rating
Employee Rating

She listened and did not try to oversell I felt comfortable in the fact that she trusted me to know what I needed More

by ARNOLD1665
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Helpful
Report | Print
Jan 18, 2024

Bob Tomes Ford responded

ARNOLD1665, thank you for sharing 5-stars and noting that Emily did a great job listening and did not over sell. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 15, 2023

Dealership Rating
Employee Rating

Emily this great with our new Ford Expedition and our Ford Transit van. We are so happy with the new trucks! More

by lulymodel_03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
Report | Print
Dec 15, 2023

Bob Tomes Ford responded

lulymodel_03, thank you for sharing 5-stars! We're happy to hear Emily was great! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again and congratulations on your new trucks!

December 07, 2023

Dealership Rating
Employee Rating

It was a good experience. Everybody was very friendly. I would recommend to friends. Fun More

by SEANMICHAELREITER26
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Helpful
Report | Print
Dec 07, 2023

Bob Tomes Ford responded

SEANMICHAELREITER26, thank you for sharing 5-stars and noting you had a good experience with our friendly team! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 26, 2023

Dealership Rating
Employee Rating

Overall was a good experience, felt like pricing was fair and ability to test drive and experience all the trucks that I was interested in was very helpful in my final decision to purchase the truck that I e More

by Alexlils1234
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Helpful
Report | Print
Nov 27, 2023

Bob Tomes Ford responded

Alexlils1234, thank you for sharing 5-star praise and noting a good experience with Emily! We love seeing that pricing was fair and apologize that the truck you were interested in was not ready to drive upon arrival. We appreciate that feedback. Thanks for your kind words. See you next time. Thanks again!

November 22, 2023

Dealership Rating
Employee Rating

This was an excellent experience! Jeff Cannon greeted me at the door and was very knowledgeable about the vehicle! The manager Josh Howard helped me understand all my options. The clo More

by ZACHARY.HOWARD9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Josh Howard, Brandon Cook, Jeff Cannon

Helpful
Report | Print
Nov 22, 2023

Bob Tomes Ford responded

ZACHARY.HOWARD9, thank you for sharing 5-stars! We're glad to hear Jeff Cannon, Josh Howard, Brandon Cook and the rest of our team provided an excellent experience! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

November 19, 2023

Dealership Rating
Employee Rating

Easy in, easy out. Easy process. No pressure. Emily was awesome. She took very good care of me. More

by jropryjr
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Helpful
Report | Print
Nov 20, 2023

Bob Tomes Ford responded

jropryjr, thank you for sharing 5-stars and mention of a great experience with Emily! We appreciate your praise and pleased to hear everything went smoothly. Enjoy the new vehicle. See you next time. Thanks again!

November 15, 2023

Dealership Rating
Employee Rating

Geoff was super awesome and helped us find the car we were looking for. Excited to have it! More

by falynbrothers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell

Helpful
Report | Print
Nov 16, 2023

Bob Tomes Ford responded

falynbrothers, thank you for sharing 5-stars and noting your experience with Geoff! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

November 05, 2023

Dealership Rating
Employee Rating

Emily was a great saleswoman! I felt calm buying a vehicle! No pressure to buy! More

by Mendezg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
Report | Print
Nov 06, 2023

Bob Tomes Ford responded

Mendezg, thank you for sharing 5-stars! We're pleased to hear Emily is great! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

November 02, 2023

Dealership Rating
Employee Rating

Nice service people are so friendly they will do everything to make sure you happy and get what u looking for More

by Mina ghaly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen

Helpful
Report | Print
Nov 30, 2023

Bob Tomes Ford responded

Mina, we apologize that your experience shopping with us had some issues to resolve. We have received feedback that our team has since reached out to make the situation right. We see that your Google review was removed after this assistance and this review was still active, so we wanted to check in and ensure that all issues have been resolved. If you have any outstanding concerns, please don't hesitate to reach out to our General Sales Manager, Garrett Breen at gbreen@bobtomesford.com or 214-544-5006. We look forward to providing improved experiences on future visits. Best wishes!

1
2
3
...
6

Dealership Inventory (908 Vehicles)

new 2023 Ford Explorer car, priced at $46,985
2023 Ford Explorer
new
Green Metallic exterior
Automatic
Rear-wheel Drive
$46,985
View Details
new 2024 Ford Expedition car, priced at $62,855
2024 Ford Expedition
new
Jewel Red Metallic Tinted Clearcoat exterior
Automatic
Rear-wheel Drive
$62,855
View Details
new 2023 Ford Explorer car, priced at $40,175
2023 Ford Explorer
new
Red Metallic exterior
Automatic
Rear-wheel Drive
$40,175
View Details
new 2024 Ford F-350 car, priced at $103,485
2024 Ford F-350
new
Oxford White exterior
Automatic
Four-wheel Drive
$103,485
View Details
used 2022 Lexus GX 460 car, priced at $49,999
2022 Lexus GX 460
used
Starfire Pearl exterior
Automatic
Four-wheel Drive
$49,999
View Details
used 2022 Ford F-150 car, priced at $43,000
2022 Ford F-150
used
White exterior
Automatic
Four-wheel Drive
$43,000
View Details
View All Inventory