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Emily Castillo
Emily Castillo at Bob Tomes Ford

Emily Castillo

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.7
111 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

6 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

111 Reviews

Write a Review

111 Reviews of Emily Castillo

January 11, 2026

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Employee Rating

I had the best experience I have ever had in my life at Bob Tomes ford. More

by Drewblount15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Bridget Campbell, Wade Baskin, Sedric Boler, Deiar Anad, Christopher Hoffman, Liam Bayley, Mo Bazih, Tristan Anderson

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Jan 11, 2026

Bob Tomes Ford responded

Drewblount15, thanks for your 5-star praise and kind feedback noting the best experience you've ever had at a car dealership with us! Your kind words mean the world! Congrats on the new ride! We appreciate your business and your note. See you next time. Thanks again!

January 11, 2026

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Employee Rating

I had a great experience from start to finish! Emily was extremely friendly, knowledgeable, and attentive. I would definitely recommend this dealership and working with Emily. More

by RAMONCARRANZA90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Bazih

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Jan 12, 2026

Bob Tomes Ford responded

RAMONCARRANZA90, thanks for sharing 5-stars! We're pleased to hear Emily is friendly, knowledgeable, and attentive! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

January 07, 2026

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Employee Rating

Love Bob Tomes Ford. Emily was a great help, was patient and helped me get the truck I wanted! More

by alex.silva2811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 07, 2026

Bob Tomes Ford responded

alex.silva2811, thanks for sharing 5-stars! We're glad to hear Emily was patient and helpful! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

December 22, 2025

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Employee Rating

Emily was absolutely a dream to work with. She was honest, fair and got my husband and I into 2 brand new vehicles. We cannot recommend her enough! We will definitely be using her for our futu More

by Molly.bakken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tommy reed

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Dec 22, 2025

Bob Tomes Ford responded

Molly, thanks for sharing 5-stars! We're glad to hear Emily is honest and fair! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

December 21, 2025

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Employee Rating

My wife and I had a great experience purchasing two vehicles when we needed it most. More

by Justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 22, 2025

Bob Tomes Ford responded

Justin, thanks for sharing 5-stars! We're glad to hear our team provided a great experience! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

December 10, 2025

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Clint Harris made buying my new Ford truck a breeze—no pressure, total honesty, and he genuinely listened to what I needed. He knows the Ford lineup inside out, got me the best deal possible, and handled More

by EV.CONSULTING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bridget Campbell, Wade Baskin, Clint Harris, Tristan Anderson , Marco De Tomas

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Dec 10, 2025

Bob Tomes Ford responded

EV.CONSULTING, thanks for sharing 5-stars! We're pleased to hear Clint Harris is honest, genuine, and provided the best car buying experience you've ever had! We appreciate your endorsement and look forward to serving you again in the future. Take care!

November 17, 2025

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Employee Rating

It was straightforward and easy. I felt like there wasn't a lot of xx and I was very pleased with the ease of the process. Emily was incredibly helpful More

by JACOB.GALLIMORE.217
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

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Nov 17, 2025

Bob Tomes Ford responded

JACOB.GALLIMORE.217, thank you for sharing 5-stars! We're pleased to hear your experience with us was straightforward and easy. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 16, 2025

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Employee Rating

The dealership is so disorganized. And careless, also not truthful and irresponsible very poor service More

by wolffej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tanner Felton, Bridget Campbell, Dhair Saldana, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee , Vincent Durone

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Oct 17, 2025

Bob Tomes Ford responded

Wolffej, we’re sorry to see your review and completely understand how frustrating it must have felt if things came across as disorganized or unclear during your visit. That’s never the kind of impression we want to leave and apologize for the lacking experience. Sam Benitez, our Finance Director, noted he has already connected with your husband to better understand the situation and offer clarification on the numbers discussed. We appreciate him taking the time to talk things through and for giving us the opportunity to make sure everything was clearly explained. If there’s anything more we can do to help or further clarify, please don’t hesitate to reach out to Sam directly at sbenitez@bobtomesford.com or (214) 544-5043. We truly value your business and hope to earn back your confidence. Talk soon. Take care!

October 14, 2025

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Employee Rating

There great make you feel like you are part of the family it was a good experience not the old school all day event More

by ken.54lane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 14, 2025

Bob Tomes Ford responded

ken.54lane, thank you for sharing 5-stars! We're pleased to hear our team provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

September 15, 2025

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Employee Rating

Friendly Staff. Always take care the customers. Very informative about any and all questions. Will definitely be back. More

by rob.simon187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Tyler Zienty, Jamael Lee , Vincent Durone, Cedric in sales. TJ in finance

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Sep 16, 2025

Bob Tomes Ford responded

rob, thank you for sharing 5-stars! We're happy to hear our team is friendly and informative! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

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