Emily Castillo
Emily Castillo at Bob Tomes Ford

Emily Castillo

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.8
95 Reviews

Dealership Experience

4 yrs, 7 mos

Industry Experience

5 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.8

95 Reviews

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95 Reviews of Emily Castillo

June 29, 2025

Dealership Rating
Employee Rating

Emily worked very hard and got us the best deal possible, thank you so much Emily! More

by bmcrae603
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 29, 2025

Bob Tomes Ford responded

bmcrae603, thank you for sharing 4-stars! We're glad to hear Emily worked hard and got you the best deal possible! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 28, 2025

Dealership Rating
Employee Rating

Jennifer and Mo were both very nice and professional. I was taken very good care of. They answered all my questions and got me going home in a timely fashion. More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer and Mo were who I worked with. I give them a 4 rating

Jun 29, 2025

Bob Tomes Ford responded

Steve, thank you for sharing 4-stars! We appreciate your kind words and pleased to hear Jennifer and Mo were nice and professional. Let us know when we may serve you additionally. See you next time. Best wishes!

June 23, 2025

Dealership Rating
Employee Rating

The sales people to the finance manager were very friendly and helpful throughout the whole buying process. More

by davidpszeniczny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 23, 2025

Bob Tomes Ford responded

david, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 07, 2025

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Employee Rating

Awesome to deal with all the way from Nebraska. They even delivered the truck to me. More

by tlc9193
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 08, 2025

Bob Tomes Ford responded

tlc9193, thank you for sharing 5-stars and noting you got an awesome deal, even shopping long distance! We appreciate your business and your endorsement and we look forward to serving you additionally in the future. Thanks again!

June 04, 2025

Dealership Rating
Employee Rating

Done a great job with everything. Awesome doing at business at Bob Tome’s Ford More

by CCLEMONS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 04, 2025

Bob Tomes Ford responded

CCLEMONS1, thank you for sharing 5-stars! We're happy to hear our team did a great job with everything! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

May 09, 2025

Dealership Rating
Employee Rating

Easy buying process got exactly what I wanted as well in a timely manner and fashion More

by tscryba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 09, 2025

Bob Tomes Ford responded

tscryba, thank you for sharing 5-stars! We're glad to hear you got exactly what you wanted! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

April 03, 2025

Dealership Rating
Employee Rating

Sell process was slow but easy once we finally got to it. There were some flaws with the vehicle that were called out during the sell. Bob Tomes did come through and replace/repair everything on their dime e More

by grant.lawson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2025

Bob Tomes Ford responded

grants, thank you for sharing 4-stars! We're pleased to hear that despite some difficulties our team is responsive and was afforded the opportunity to make things right! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

March 26, 2025

Dealership Rating
Employee Rating

Great Team! High level of customer support thru an abundance of cross functional staff and take the agony out of buying and trading a vehicle! More

by wquaglieri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2025

Bob Tomes Ford responded

wquaglieri, thank you for sharing 5-stars! We're pleased to hear our team provided a great experience and a high level of customer support!We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 26, 2025

Dealership Rating
Employee Rating

Keagen was amazing and the finance job gave me a great rate through Ford. That was the best experience I have had in a long time at a dealership. More

by james9beard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 26, 2025

Bob Tomes Ford responded

james9beard, thank you for sharing 5-stars! We're happy to hear Keagen is amazing! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 01, 2025

Dealership Rating
Employee Rating

Not pushy at all. It was honestly a much easier of an experience then what I was expecting. More

by tylerdelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 01, 2025

Bob Tomes Ford responded

tylerdelle, thank you for sharing 5-stars! We're glad to hear our team isn't pushy and provided an easy experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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