Emily Gottlieb | Page 2

I went in for an oil change and was pleasantly surprise at how great a visit it was! Everyone was very nice and informative. Was in and out in no time! Will definitely return! at how great a visit it was! Everyone was very nice and informative. Was in and out in no time! Will definitely return! More

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I faced with some problems with advisor, then customer care helped me to solve the issue. care helped me to solve the issue. More

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Great service, knowledgeable employees, will return! Love they way they do service! Thanks again to the team! Love they way they do service! Thanks again to the team! More

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If I could give this place negative stars I could.It If I could give this place negative stars I could. It took me over 8 hours and 2 phone calls for me to get an engine light diagnosis on my car, onl If I could give this place negative stars I could. It took me over 8 hours and 2 phone calls for me to get an engine light diagnosis on my car, only to be told that I wouldn't be charged, then go back on their word and charge me... I made an appointment for 8 am and couldn't get my car until after 5pm... took a whole day off of work and everything and had to harass them for the diagnosis. For them to tell me the EXACT SAME THING I told them that O'Reileys (in 2 minutes) told me when I got there... 8 hours and 2 phone calls... and a whole day. For a diagnosis... that should have taken 2 minutes. I called back a few days later because I was taking it somewhere else to get fixed and needed more information about the diagnosis. The new place told me that information VW gave me was vague and they needed a code or more details. When I called VW they told me that the diagnosis was not annotated correctly and they have no record of it. WHAT? My mother then called and another person said they had the diagnosis sitting in front of them and they would email it to me... and then she didn't. Why aren't they telling me what is wrong with my car when I PAID FOR LITERALLY THAT?!! This is despite the fact I took my car in for a $700 full inspection a month ago and they let me leave their shop with an engine light on and a recall and did not even mention it... They are UNPROFESSIONAL, SLIMY, SNEAKY, AND LIARS. They either don't have a clue what they are doing or they are blatantly taking advantage of me. Young women like me (21 yr old college student) NEVER GO HERE and if you have to, bring your parent because they WILL take advantage of you if they can and they can tell you are unsure what you are doing. They have slated me forever in getting my car worked on, how can I trust VW again. Oh, and I still have an engine light on that will cost me over a grand to fix! More

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I bought a 2017 Jetta, and I have taken it in for maintenance every 10,000 miles. I have never felt very confident with the service staff. I was not going to return for service; however, I received maintenance every 10,000 miles. I have never felt very confident with the service staff. I was not going to return for service; however, I received some special offers in the mail. I called the service department with a question, as not all of the package details were visible on the website. My question was, "Does the VW Care Plus package include a wheel alignment check and tire rotation?" Apparently, VW Service does not perform alignment checks, just the alignment service itself. I was then transferred to sales, as the service department was unable to tell me if the rotation was included in the package. The sales associate sounded as though he did not want to be bothered. I have since contacted Goodyear. They will perform a 29-point inspection of my vehicle for free. They will inspect my tires, braking system, alignment, suspension, exhaust, battery, filters, headlights, and belts. Obviously, if services need to be performed, or parts need to be replaced, I will be charged. The VW Care Plus packages would cost me $338.57 (covers 40,000 and 50,000 mile factory required maintenance). From the service descriptions that were visible, this price covers the expense of the oil/oil filter change and spark plug replacement. The rest of what is included are "Checks", so I imagine if further work or parts were necessary, I would be additionally charged. Goodyear offers 4 oil change options, ranging from $27.95-$94.95. All 4 options include free tire rotation. Not saying VW is trying to rip anyone off, but personally, I will be giving Goodyear a chance. Goodyear's customer service was great. And I just can't believe a dealership would not offer an alignment check, especially while performing tire maintenance services. More

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I took my 2014 Jetta in for a diagnostic and found out that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compa that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compartment. Turns out the fuel line came loose from the motor. The service department fixed the issue VERY quickly and had the car ready the same morning. The service personnel gave me a business card with their cell number on it and told me that if there any more issues to contact them directly and they would correct the problem. The service personnel, acted with honesty and integrity and I could not have asked for more. If the service personnel are any indication of the rest of the staff, when I'm ready for another VW, I will definitely visit them. Nolen E. Caudell More

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Thorough, Efficient, AMAZING Midlands VW knows what they're doing, they made my new car purchase so easy! You MUST go see Chris, Emily, and Joey, and let them help you into your n Midlands VW knows what they're doing, they made my new car purchase so easy! You MUST go see Chris, Emily, and Joey, and let them help you into your new vehicle! I cannot express enough how well they took care of me! I feel like I have some new friends after having bought from them, they make things very personal. Thanks Midlands VW for an amazing Customer Experience! More

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Very easy, plealsant and stress free Bought a used VW Jetta. Jason gave us a low pressure introduction... let us take a test drive. We left that day looking for other possible options b Bought a used VW Jetta. Jason gave us a low pressure introduction... let us take a test drive. We left that day looking for other possible options but did return as this was the best offer we found. Excellent! More

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Great experience Second VW purchased from this company and always so impressed! They will always have my business when purchasing a VW. Great customer service. They re Second VW purchased from this company and always so impressed! They will always have my business when purchasing a VW. Great customer service. They really made this process great. More

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Just got an Atlas !! Great products, people, service. No pressure at all. Emily answered all my questions, and stayed in touch without being pushy. It was an experience Great products, people, service. No pressure at all. Emily answered all my questions, and stayed in touch without being pushy. It was an experience I hadn't expected, but one that sold me. The whole process was easy, quick, and painless. Thanks for allowing me to get the best vehicle, for the best price. More

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