Emily Taylor

I had one of the most disappointing car buying experiences I’ve ever dealt with, and I would strongly caution any out-of-town buyer to think twice before doing business with this dealership. Th experiences I’ve ever dealt with, and I would strongly caution any out-of-town buyer to think twice before doing business with this dealership. The sales process itself felt polished at first, but that quickly changed the moment the transaction was complete. What should have been an exciting purchase turned into frustration almost immediately. Within days of receiving the vehicle, serious issues surfaced that should have never made it past inspection. Instead of stepping up and taking ownership, the dealership’s response was minimal, dismissive, and frankly unacceptable for a luxury brand experience. What stands out the most is the complete drop-off in support after the sale. Once they had the deal closed, the urgency, communication, and willingness to help disappeared. There was no real effort to make things right, no sense of accountability, and no urgency to resolve the situation in a way that matched the level of investment made. If you are buying locally, you might have more leverage. But if you are purchasing from out of town, you are taking on significant risk. Based on my experience, once you leave with the vehicle, you are largely on your own. Don’t just take my word for it. Go read the BBB reviews, especially from other out-of-town buyers. There is a clear pattern of similar experiences, particularly around post-sale support and how issues are handled once the paperwork is signed. What should have been a great experience quickly turned into regret. The lack of effort, lack of ownership, and lack of follow-through completely soured what was supposed to be an exciting purchase. I would not recommend this dealership, especially if you are not local. More

by tlsmithjr Verified Customer Verified Customer

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The service, and the staff were very friendly,and helpful! And awesome place to visit when needed!🤩 helpful! And awesome place to visit when needed!🤩 More

by bridgett.adams000 Verified Customer Verified Customer

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Always great customer service and communication Very responsive to questions and will schedule repairs that fit my schedule responsive to questions and will schedule repairs that fit my schedule More

by SPECIALLEOKIM Verified Customer Verified Customer

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Very friendly service team. Efficient. I love the video and real time feedback on my cars progress and needs. Efficient. I love the video and real time feedback on my cars progress and needs. More

by ckaymoore Verified Customer Verified Customer

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Raj did a great job at helping me buy my first car! Couldn’t recommend Genesis of Edmond more! Couldn’t recommend Genesis of Edmond more! More

by meganrudder Verified Customer Verified Customer

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Very organized. Very informed. Stephen provided all the information and then some that we needed. Would recommend the dealership to my friends. Very informed. Stephen provided all the information and then some that we needed. Would recommend the dealership to my friends. More

by ELLCLAN Verified Customer Verified Customer

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Excellent service. Everything was explained to me in layman terms. All personnel very knowledgeable and professional as well as polite Everything was explained to me in layman terms. All personnel very knowledgeable and professional as well as polite More

by jqpowell7316 Verified Customer Verified Customer

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Excellent service. Polite, and on time. Called and stayed in touch with me through the day. Polite, and on time. Called and stayed in touch with me through the day. More

by seib45 Verified Customer Verified Customer

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Great service. 5 stars!. Very satisfied. Very responsive and customer oriented. More than met expectations. 5 stars!. Very satisfied. Very responsive and customer oriented. More than met expectations. More

by joarice Verified Customer Verified Customer

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Didn't fix the windshield - have a warranty but it was still left with a chip. But, good kind people, and good loaner etc. still left with a chip. But, good kind people, and good loaner etc. More

by ScreenName Verified Customer Verified Customer

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