Emily Upton

Call Center Operator

Austin Subaru

8100 Burnet Road
Austin, TX 78757

Hire Date 4/2/2015 – Emily was born and raised in Austin only briefly living in Waco while attending Baylor University. She loves animals of all species owning multiple cats, a Lab named Tippy, a Uromastyx named Remus and a 75 gallon fish tank. In her free time, Emily loves to curl up with a good book, play video games and spending time with her family.

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1 Review of Emily Upton

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August 10, 2017

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"Poor customer service. "

- Shower curtain q

I attempted to contact them multiple times and was met with disrespect at each turn. I see they have many good reviews but mine is not one of those. Since I was looking at a sub 15k used vehicle I was not very high on the priority list. I get that part. However, when I go looking for a new vehicle I will go elsewhere. Thank you for the brief time I was given.

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Recommend Dealer

Other Employees Tagged: Lati Bouraima, Craig Valashek

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Aug 14, 2017 -

Austin Subaru responded

We are sorry to hear that your experience was not reflective of our reputation to provide first-class customer service. Please know that every customer is a priority, regardless of the situation or vehicle being purchased and we're sorry that we gave you any impression other than that. Unfortunately, your review does not have a name attached and we're unable to investigate why this happened or reach out to you directly. Please give me a call at your convenience so that we can learn more about your inquiries and prevent this from happening again. I can also be reached via email at jason.mcentire@austinsubaru.com. I hope to hear from you soon. -Jason McEntire, Sales Manager

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