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Emily Wagner

Overview Reviews (990) Inventory (121)

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Emily Wagner

Emily Wagner | Page 83

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8

990 Reviews

Overview Reviews (990) Inventory (121)

4.8

990 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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990 Reviews of Emily Wagner

February 29, 2024

Dealership Rating

Employee Rating

You were welcoming. The employees who first talked to me were knowledgeable. There was a pleasant waiting area. The employees who first talked to me were knowledgeable. There was a pleasant waiting area. More

by pickup

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Mar 01, 2024 -

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

February 29, 2024

Dealership Rating

Employee Rating

Emily was very courteous, knowledgeable, and answered my questions. And she came and found me as soon as the car was ready. questions. And she came and found me as soon as the car was ready. More

by SKWALKER1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Mar 01, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! Your satisfaction is important to us.

February 29, 2024

Dealership Rating

Employee Rating

Professional, organized, excellent customer service! It is easy to make appointments, I'm always taken care of on time and in as short amount of time as possible! I would highly recommend It is easy to make appointments, I'm always taken care of on time and in as short amount of time as possible! I would highly recommend More

by leaann.carlson

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Feb 29, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future.

February 29, 2024

Dealership Rating

Employee Rating

Very pleasant visit Everything went well. Very good experience. Thank you Don't have more to say Very good experience. Thank you Don't have more to say More

by Williams,jm

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Feb 29, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

February 29, 2024

Dealership Rating

Employee Rating

Consierge Service Manager (Lisa) Was Magnificent. Emily advised me what services that my vehicle needed and she answered all of my questions and concerns. Emily advised me what services that my vehicle needed and she answered all of my questions and concerns. More

by bigblue53

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Feb 29, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit.

February 28, 2024

Dealership Rating

Employee Rating

Good timely service Prompt service. Interesting video describing inspection. Tired rotated and oil changed Nice car wash coupon Interesting video describing inspection. Tired rotated and oil changed Nice car wash coupon More

by rpochter

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Feb 29, 2024 -

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

February 27, 2024

Dealership Rating

Employee Rating

Not responsive. I had to go back and ask questions because I was not informed. I had to go back and ask questions because I was not informed. More

by Deborahp554

Verified Customer

Recommend Dealer

Other Employees Tagged: Emily Wagner

Feb 27, 2024 -

Toyota of Des Moines responded

Hi Deborah, thank you for taking the time to leave your feedback. We are sorry to hear that there was some additional communication you desired and we did not address. Our General Manager, JP Phillips, would be happy to work with you and answer all of the questions you have. Please contact him at your earliest convenience.

February 26, 2024

Dealership Rating

Employee Rating

It is a very welcoming place. I can ask any questions and not feel stupid. I can ask any questions and not feel stupid. More

by feeneywilfer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 26, 2024 -

Toyota of Des Moines responded

We're so happy to hear you feel welcome and comfortable asking questions! That's exactly the atmosphere we strive for. Thank you for choosing Toyota of Des Moines!

February 25, 2024

Dealership Rating

Employee Rating

I believe I've already provided enough information You previously asked for just 3 more words previously asked for just 3 more words More

by dtbraun0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Feb 26, 2024 -

Toyota of Des Moines responded

We apologize for being repetitive. Thank you so much for taking the time to give us a 5-star review. We really appreciate your feedback and support!

February 25, 2024

Dealership Rating

Employee Rating

Excellent service for my 20,000 mile visit. Everything was smooth and efficient. Met by a service advisor very quickly when I arrived and had a fairly short wait time overall Everything was smooth and efficient. Met by a service advisor very quickly when I arrived and had a fairly short wait time overall More

by brady.s.north

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Wagner

Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for recognizing the efficient and professional service during your 20,000-mile visit! We're glad it was a smooth experience. Come back and see us for your next service!

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