Emily Wagner | Page 85

I was early, but they took me immediatelly, they were courteous, and my car service was completed in 45 minutes. Fast, efficient, and courteous. courteous, and my car service was completed in 45 minutes. Fast, efficient, and courteous. More

by Sharon Morain Verified Customer Verified Customer

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amazing good customer service and the wait time was the best I trust toyota I recommend ?? 100% best I trust toyota I recommend ?? 100% More

by 72LUISONTIVEROS72 Verified Customer Verified Customer

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They listened and helped me do to my handicap. I appreciated it It was very organized and efficient I appreciated it It was very organized and efficient More

by ctwedt1952 Verified Customer Verified Customer

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I didn’t purchase vehicle here but the service department went above and beyond my expectations to get all matters wrong fixed and did so on my schedule very helpful and kept me informed went above and beyond my expectations to get all matters wrong fixed and did so on my schedule very helpful and kept me informed More

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Easy to schedule appointment online. Got in and out quickly. Friendly. Like the video of the what they did. Got in and out quickly. Friendly. Like the video of the what they did. More

by we5kingerys Verified Customer Verified Customer

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Communication was really lacking - after signing the check-in waiver I sat and waited for 45 minutes with zero updates on my car. When I stopped Emily to ask a she was walking by me, she started that it check-in waiver I sat and waited for 45 minutes with zero updates on my car. When I stopped Emily to ask a she was walking by me, she started that it usually takes around an hour (I had no idea it would be this long and wasn't told what to expect when I arrived). She said she'd check & let me know, but I heard nothing, so 15 minutes later I went looking for info & was told by the guy in the glass office area to go ask Emily. I found her out in the arrival area and she said she'd come get me when my car was ready. As soon as I got back to waiting area I Finally got my inspection video and the Emily came back for me. Not sure why an oil change/ tire rotation would take over an hour, but it sure would have been a lot less frustrating if someone had forewarned me or updated me or just not ignored me. I expect to be treated better than this by a dealership... next time I need service I'll probably go somewhere quicker, cheaper, & closer to home More

by HAYEK04 Verified Customer Verified Customer

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Fast and fair Identified a few things to watch. Nothing else to add at this time. Nothing else to add at this time. More

by Sjademn340 Verified Customer Verified Customer

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Setting an appointment was easy. I was helped by Emily and then sat I a comfortable waiting room. Toyota service provided coffee and other treats while I waited. The service video in I was helped by Emily and then sat I a comfortable waiting room. Toyota service provided coffee and other treats while I waited. The service video inspection was informative and let me know what they had worked on. Overall, the exerprience was stress free, and I know Toyota of des moines will keep my car running for years to come. More

by Joe.buising Verified Customer Verified Customer

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Great There were more details about car condition and tire condition and any work needed tire condition and any work needed More

by SIVA.GSAMY Verified Customer Verified Customer

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Oil change and tire rotation was fast and easy. I like the video updates that get texted a lot I like the video updates that get texted a lot More

by Colinrussell8 Verified Customer Verified Customer

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