"Great experience at purchase and throughout."
I have been dealing with Emma for approximately 5 years purchasing an ESP Premium warranty and then a ESP Extra care warranty. I have relied on her for her knowledge during the purchase and her expertise and follow through after purchase. It is so rare for someone to have the same level of commitment after purchase and I can't say enough about how Emma handles things. Emma is not only professional and knowledgeable but always pleasant and easy to deal with. When she tells you she will take care of something, you can bet it is taken care of.
I would and have highly recommended Lombard Ford for all needs especially the ESP warranty and Emma specifically.
"Excellent customer service w/ purchase of Ford ESP plan"
This is my second time purchasing a Ford ESP plan w/ Lombard and several of my friends have purchased also. EXCELLENT customer service. Emma was quick, polite and very efficient. She answered all my questions and provided quick responses. Definitely my first call for Ford warranty and I always recommend to my friends.. Thanks
"Purchase of Ford ESP plan"
I can't say how much of a pleasure it is to work with an outfit that treats customers with respect and transparency, especially when the purchase is one generally handled by the "Finance Manager" at your local dealer. Web site offered every possible pricing and deductible combination for my 2008 Ford F-150. I placed on line order, transaction processed within a few hours. I got a form email confirming the purchase. I replied to it (imagine, a working reply-to address!) asking for a PDF of the contract as I am on-the-road right now. Within the hour I had it. I wish I lived nearer, I'd even venture to buy a new truck from these guys. The one and only reason I am keeping mine on the road at this point is my total distaste for the purchase process. If Lombard Ford is as good in car sales as they are on this extended warranty stuff and I lived anywhere nearby I'd be driving a new truck.
"ESP PLAN PURCHASE"
After confusing myself surfing the internet, I talked to Emma on the phone. She clearly explained my options and various pricing and made sure I got the plan that was right for me. She's frien DC ly, knowledgeable and so helpful. If you ever need to purchase an extended Ford backed warranty, do yourself a favor and call Emma. Sh'll make sure you get the right plan for you.
"Ford ESP Renewal "
I have worked with Emma for 6+ years on a Ford ESP Renewals for my Ford Fusion.
She is a great asset to the dealer and I appreciate her diligence and efforts in making my ESP renewal purchases throughout the years a smooth transaction.
Thank you Emma !!
"Best price for ESP"
Lombard ford had the best price for the ESP plans. Emma was very knowledgeable and helpful in my purchase of the ESP premium plan. Would highly recommend.
I've worked with Emma several times in the past. Always a good experience. I've worked with Emma several times in the past. Always a good experience.
"After sale support"
A great experience with Lombard. Had an issue with millage on my ESP plan. Lombard was quick to get the discrepancy resolved and communicated in a very timely manner. Great people and great customer service.
Emma is the best. She walk me through it and now I feel very comfortable with my ESP. If I buy another Ford I'll go to Emma for the same plan
We bought our ESP form Emma she answered all of our questions with no hesitation. And made us feel at confident with our purchase. Thanks again
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