Emma Giordano | Page 9

Amazing customer service The most stress free car shopping experience I've ever had. I felt no pressure whatsoever. I had done a bit of research online about the cars I The most stress free car shopping experience I've ever had. I felt no pressure whatsoever. I had done a bit of research online about the cars I was considering yet I still had questions when I finally decided to come into the dealership. Emma was incredibly attentive and answered all my questions. I did not come to Maplecrest with the intention of purchasing. I had already been to 2 other dealers and planned on visiting 2 more. I tend to be a bit OCD about big purchases and always want to make sure I'm not purchasing with confirmation bias, I hate buyer's remorse. It's been a little more than a month and I can say I couldn't be happier with my purchase. The difference between the first 2 dealerships I visited and Maplecrest was so night and day I didn't want to even go to any other dealers. Emma made the process completely painless and listened to all of my concerns and wants. I truly could not have asked for a better car buying experience. Emma even took the time to sync my phone and show me all the features regarding entertainment and the navigation settings, making sure I knew how to do it myself before I left. I drove off the lot in my new car excited and grateful for my experience at Maplecrest. More

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It was great All around great associates that I works with met my expectations and then some. I love the car I ended up with .i couldn’t have been treated better . All around great associates that I works with met my expectations and then some. I love the car I ended up with .i couldn’t have been treated better . More

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Stress free purchase I had been searching for a new car for weeks before finally making a purchase through Emma at Maplecrest Ford. Every other salesman I met with at dif I had been searching for a new car for weeks before finally making a purchase through Emma at Maplecrest Ford. Every other salesman I met with at different dealerships in the area tried to negotiate high prices, unreasonable fees and interest rates that were way above the average for somebody with a similar credit score as me and going back and fourth with the "finance guy" going over different prices. A friend of mine told me that he had purchased several cars through Maplecrest Ford and his experience with the staff was always great and that they never tried to hide any ridiculous fees. So I searched their website and found a certified pre owned car that I liked and called the dealership phone number in the listing. I was used to receptionists answering the phone and setting up appointments at inconvienant times. This time Emma answered the phone, confirmed that the vehicle was still available and even agreed to meet me within the same hour because I had work later that day. When I arrived Emma had prepared the original window sticker and car fax report on her desk with the keys ready for me to take it on a test drive. I explained the negative experiences that I was having with other dealerships and immediately she realized how stressed I was over making a big purchase in the middle of starting a new job. Within ten minutes emma gave me one fair price for the vehicle below the KBB value and even gave me rough idea of what interest rate I would qualify for based on my credit score. There was no starting high and seeing how much I would agree too. I recieved exactly what I wanted in one shot. I then left the dealership and came back the next day since I was already running late for work and finalized the purchase of the car. Emma again prepared all the necessary paperwork and even agreed to have a spare key made at no cost to me since the vehicle only had one set. After agreeing on an interest rate in principal the previous day, the finance person then ran my credit and got me approved for a lower rate through the bank I wanted. After all of the paperwork was complete and the sale was done Emma spent an extra almost half hour helping me sync my phone to the car and showed me every little feature on the car to make sure I did not leave without not knowing anything about the car. Overall, I highly recommend Maplecrest Ford and specifically Emma for anybody that values their time and honesty, especially people buying their first car from a dealership who isnt aware of the process. My whole experience was different than the other dealerships I visited during the last month because it was relaxed and I was never pressured into making a decision. The only negative comment I have is that I cannot rate the dealership higher than 5 out of 5. I will only being going to Maplecrest with any future purchases. I just wish I knew about this place sooner. More

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Excellent First Car Buying Experience The team at Maplecrest Ford was very helpful and accommodating. While searching for the new Ford Ranger, they had the best selection. Being my first The team at Maplecrest Ford was very helpful and accommodating. While searching for the new Ford Ranger, they had the best selection. Being my first experience purchasing a car, I was very comfortable and everyone was very knowledgeable about the whole process. I didn't expect to leave with my truck on the same day! Much thanks to Emma, I love the truck! More

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Great Experience This was our 3rd Ford from Maplecrest which tells how much we value the dealership. Owner Tom Giordano clearly loves what he does and set us up with h This was our 3rd Ford from Maplecrest which tells how much we value the dealership. Owner Tom Giordano clearly loves what he does and set us up with his knowledgeable and friendly staff. Micky Hendrick did an outstanding job showing us the vehicles and quite frankly is just a nice, professional gentleman. All facets of the process went smoothly from the test drive to negotiating, financing and eventually service. We have had a great experience at Maplecrest and would recommend to all. More

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Best Car Buying Experience Ever! History... I found Maplecrest Ford after a long unsuccessful search for a (lightly) used Toyota Rav4 which will serve as my daughter's first car. I v History... I found Maplecrest Ford after a long unsuccessful search for a (lightly) used Toyota Rav4 which will serve as my daughter's first car. I visited 9 dealers, some used car lots and some full dealerships and drove 12 cars. I made offers on 3 which were accepted but never got completed because each dealer tried to add on ridiculous fees (example: $1995.00 "dealer fee") and inflated costs for Doc fees and DMV fees. I walked into Maplecrest Ford - Mendham late on a Saturday afternoon and met with Emma Giordano (randomly as no salespeople pounced on me when I walked in) to check out a 2012 Rav4 that was exactly right for us. Car was perfect. Mechanically sound, drove perfectly and really just super clean. I decided to make an offer right after test drive. This is where Emma Giordano and Maplecrest really differentiated themselves from the norm. The offer I made was for just a few hundred less than asking price to keep in-line with KBB fair market price and was approved in 5 minutes. At this point Emma also explained that there would be no bogus "dealer fees" and the Doc fee was in-line with the statewide average and there would be no up-charges in the DMV fees. All of this I took with a grain of salt due to my prior experiences. Bottom line... for the first time in all of my car-buying years, Emma was completely honest and true to her word. She brought out paperwork which described what we discussed exactly, and we had a deal. I would pick the car up that Monday. She then told me she would have everything ready for me and I would be in-and-out quickly at pickup time. Once again, complete honesty and service to the customer from Emma! I arrived and the car was prepped and looking great and parked right outside the door. 10 minutes later the docs were signed and I was on my way. Honorable mention here to David Cozza the sales manager for having everything ready to sign and not adding any BS to the process! Really, just the best purchase experience I could have asked for end-to-end. Thanks Emma! My daughter loves her new ride! More

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Great customer service Emma was Very accommodating personable great customer service and an amazing experience for the first time after buying many for trucks I really enjoy Emma was Very accommodating personable great customer service and an amazing experience for the first time after buying many for trucks I really enjoy this experience a lot and would recommend it to anybody More

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No pressure buying and great staff. An overall win! We had a great experience with Emma and Maplecrest Ford! Emma is very professional and courteous. Questions were answered quickly and she made sure we We had a great experience with Emma and Maplecrest Ford! Emma is very professional and courteous. Questions were answered quickly and she made sure we were comfortable with our purchase. We highly recommend! Hats off to Emma and the dealership! More

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Awesome staff sold me a Jeep I really enjoyed working with the entire team. They did a great job managing the sale and I love my new car. Thank you team! I really enjoyed working with the entire team. They did a great job managing the sale and I love my new car. Thank you team! More

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