Tom Giordano
Tom Giordano at Maplecrest Ford of Mendham
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Tom Giordano

Dealer Principal

Maplecrest Ford of Mendham

102 East Main Street
Mendham, NJ 07945

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4.8
72 Reviews

Dealership Experience

27 yrs, 1 mo

Industry Experience

36 yrs, 9 mos

4.8

72 Reviews

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72 Reviews of Tom Giordano

March 29, 2024

Dealership Rating
Employee Rating

Fantastic family atmosphere Micky and Marie restored my faith 🙏 in Car Dealerships. They made the entire process simple easy and friendly! I'll be referring everyone and anyone to them who are looking to More

by karl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

Maplecrest Ford of Mendham responded

Karl, it was our pleasure and thank you for working with us and traveling far! Drive safe and hope to see you again real soon!

December 21, 2023

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Just purchased our 5th Ford in the past 10 years from Maplecrest. Could not have asked for a better experience. Big shout out to Tom, Ricky and Jane's, thanks again. More

by Stu Kapp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2023

Maplecrest Ford of Mendham responded

Stu, Thank you so much for the Dealer Rater Review of the dealership! We appreciate you!

December 06, 2023

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Employee Rating

We only buy our cars from Maplecrest Ford because everyone who works there are so friendly and personable! It’s a pleasure to go there! More

by FordFriends2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2023

Maplecrest Ford of Mendham responded

Thank you for the nice 5 start review of Maplecrest!!

October 27, 2023

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My expirience wirh james was outstanding as was my dealings with Maplecrest. I would look no further than Tom G and his fine team. Not to mention I love my F 150 Lightning More

by Dan h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Skuraton, Marie Wiggins

Dec 22, 2023

Maplecrest Ford of Mendham responded

Thank you for the 5 star review!!!

September 26, 2023

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A wonderful purchase and delivery experIence today. Micky Hendrick was very thorough with the delivery process and this guy has terrific product knowledge. The entire Maplecrest Team is professional. More

by Q
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 25, 2023

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I have been leasing my cars from Maplecrest Ford for many years. Everyone is the dealership are very courteous and helpful. I have been working with James and he is exceptional! He is always willing to help More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 31, 2023

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I was extremely pleased with Mickey. He was very patient and helpful in explaining the vehicle to me. I highly recommend him and the dealership. More

by Jklinglerpanther
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 25, 2023

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We love Tom Giordano and his team at Maplecrest Ford! It is the dealership we use for ourselves and our business. We highly recommend them. More

by JenKell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Micky Hendrick, Marie Wiggins

September 07, 2022

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Great place to do business. I would definitely recommend my salesman, James Skureton. I never felt like he was ever trying to sell me anything and he genuinely seemed to do t More

by chip.ott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2022

Maplecrest Ford of Mendham responded

Hi Chip! Thank you for the great review! Drive safe and see you soon. -Marla

April 27, 2022

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Employee Rating

Enough is enough! !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Toda More

by Nader1101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Donald Duncan, Donna Levey , Mechanics

Apr 28, 2022

Maplecrest Ford of Mendham responded

Dear Mr. Elbassiouny, Thank you for your comments, my apologies for your subpar experience at my store. I understand your frustration, I too am a consumer and appreciate great service. Unfortunately there are circumstances where we are unable to replicate situations when you are experiencing a concern, such as a noise while turning in 4x4-low in snow on a steep driveway. We try our best to diagnose problems but we are unable to dismantle a vehicle to search for a problem we are unable to identify. And with your extended service plan, Ford does not offer an open checkbook to fish around for problems when you feel things should be covered under warranty. There are specific steps we must follow that are dictated by Ford and I’ll guess that goes for all manufacturers. I’m sure you recall the day one of my Master Certified Technicians accompanied you on a ride around Mendham in your vehicle in order to experience your complaint. After traveling over 40mph in 25mph zone through a neighborhood, my tech asked you to slow down. You said you needed to get the truck heated up and only had a short lunch break. When you got onto Mountain Avenue and sped to over 60mph, he ordered you to take him back to the shop immediately. Not good. Regarding your moonroof, we offered the recommended fix from Ford but that was not acceptable to you because it was not covered under warranty and you would have to pay. Regarding your brakes, we do not replace pads if we feel they are not needed. We provide you with a measurement during service and inform you when replacement is necessary. Most customers actually appreciate this. I’m certain if you said, "I want my brake pads replaced regardless of whether I need them or not", I’m sure my staff would have happily accommodated your request. Also, it does not take three months for a service appointment but I understand how stories become more embellished each time they are told. You’ll recall you missed a scheduled appointment which pushed your date back at no fault of ours. Finally Mr. Elbassiouny, my family has been in the automobile business for 59 years and in Mendham for 25 years. Integrity, quality and trustworthiness are things we strive for everyday and I believe that shows in our reputation score, the numerous awards we have won and the number of decades we have successfully served our community. Tom Giordano President

Apr 29, 2022

Nader1101 responded

Dear Tom, First of all, check your records. It did take me 3 months to get an appointment. That was not an embellishment. Secondly, I have to listen to the sunroof every time I drive the car, but if no one test drives the car it’s difficult to replicate anything and plugging into a machine is not going to diagnose that. Regarding the brakes, when they squeal, to me that means they need to be replaced. I brought it in with them squealing and they are still squealing. I don’t appreciate when I ask a dealer to do something specific that I’m willing to pay for and they want to charge me for something else though. The sunroof has a broken piece which should be covered under the extended warranty that I purchased but you wanted to charge $150 to clean and lube the track. I brought the matter directly to your attention but instead of investing and trying to find the truth you immediately defended you mechanics. I would never wrongfully and publicly embellish or be dishonest. So I don’t appreciate the implication. Finally regarding the differential, if you check your records you will find that I brought the truck in three times before they actually repaired the differential and it still is not repaired correctly. That again sir is not an embellishment. As a leader and a fair person instead of taking sides with your mechanics wrongfully you could have had one of your managers drive the car in my presence and tried to resolve the matter. I pass by 2 ford dealers to bring my car to your store and that itself means nothing. Anyway it is obvious you’d rather believe you’re right than actually doing the right thing. Thanks for everything. Nader Elbassiouny

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