Emma Lutz
Emma Lutz at Marlow Ford

Emma Lutz

Finance Manager

Marlow Ford

1021 US-211 West
Luray, VA 22835

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5.0
18 Reviews
5.0

18 Reviews

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18 Reviews of Emma Lutz

May 01, 2026

Dealership Rating
Employee Rating

Always timely and courteous. I never have. Any complaints and would recommend them. The pickup of the cars is so helpfully. More

by NOEMAIL39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Marlow Ford responded

Thank you for your continued support, We’re glad to hear our team has consistently provided timely and courteous service during your visits to Marlow Ford. It’s especially great to know our vehicle pickup service has been helpful and convenient for you, as we know how important it is to make servicing your vehicle as easy as possible. We truly appreciate your recommendation and look forward to continuing to serve you in Luray.

April 30, 2026

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Employee Rating

Made us feel like family. Mr. Miller was very considerate, and knowledgeable about the vehicle. More

by lcwc
Recommend Dealer
Yes

Other Employees Tagged: Bucky Miller

May 08, 2026

Marlow Ford responded

Thank you for the thoughtful review, Making our customers feel welcomed and comfortable is very important to us, and we’re glad to hear Mr. Miller provided a considerate and knowledgeable experience during your visit. We truly appreciate your kind words and your trust in Marlow Ford, and we hope to continue serving you like family whenever you’re in Luray.

April 29, 2026

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Very very helpful and attentive in my interests and after making my decision on which vehicle explained in detail the functions of that vehicle which was very much appreciated. More

by Susan
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Bucky Miller, Evan Simmons

May 08, 2026

Marlow Ford responded

Thank you for the wonderful review, Susan. We’re so glad to hear our team was helpful and attentive throughout your vehicle search and took the time to make sure you felt confident and comfortable with your decision. Explaining the features and functions of your vehicle in detail is an important part of the experience, and we’re happy to know it was appreciated. Thank you again for choosing Marlow Ford in Luray, and we look forward to being here whenever you need us.

February 28, 2026

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Evan & Bucky were awesome. Definitely the right men for the job. You will sell a lot of vehicles with these two! More

by allen.barnes76
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Recommend Dealer
Yes
Mar 24, 2026

Marlow Ford responded

Thanks so much for the great review! We’re glad to hear Evan and Bucky made such a strong impression—they’ll really appreciate the shoutout. We’re lucky to have them on the team. Thanks again for your support, and we hope to see you again down the road!

May 30, 2025

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Employee Rating

This dealership is a wonderful place to do business from buying to service top notch. More

by timwilliams0
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Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway , Anthony Cox

Jun 30, 2025

Marlow Ford responded

Thank you so much, Tim! We truly appreciate your kind words and the 5-star feedback about your experience with both sales and service at Marlow Ford in Luray. It’s incredibly rewarding to know that you consider us a top-notch dealership—we’re committed to exceeding expectations at every step by delivering honest, dependable service and building lasting relationships. Thanks again for your trust and support, Tim—we’re always here when you need us!

May 19, 2025

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Love Marlow Ford in Luray! We get all our service done there. Darrel is great. So are Virginia, Anthony and the rest of the crew! More

by BENNBRENDA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: JW Painter, Darrell Greer, Virginia Ridgeway , Anthony Cox

Jun 30, 2025

Marlow Ford responded

Thank you so much for the wonderful review! We truly appreciate your loyalty and are thrilled to hear how much you love Marlow Ford in Luray. It means a lot to know you trust us with all your service needs, and we’ll be sure to share your kind words with Darrel, Virginia, Anthony, and the rest of the team—they’ll be so glad to know they’ve made a positive impact. Thanks again for your continued support—we look forward to serving you for many years to come!

April 19, 2025

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Great experience, shout out to Emma for explaining the paper and finishing promptly.and professionally More

by randyhawkins
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Lineweaver, JW Painter , Anthony Cox

Apr 22, 2025

Marlow Ford responded

Thank you, Randy, for the fantastic review and the kind shout-out to Emma! We’re so glad to hear that your experience at Marlow Ford was a great one. Emma takes pride in making the paperwork process smooth and professional, and we’re thrilled she left a positive impression. Thank you again for your support—we truly appreciate it and look forward to helping you again in the future!

April 15, 2025

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Everyone was very courteous and professional. I have never had any better professional like I had during this process in buying a car. More

by fpainter45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Lineweaver, JW Painter , Anthony Cox

Apr 22, 2025

Marlow Ford responded

We’re truly grateful for your kind words and for taking the time to share your experience. We're thrilled to hear that our team provided the most professional and courteous service you’ve ever received during a vehicle purchase. At Marlow Ford, we are committed to exceeding expectations, and your feedback is a wonderful reflection of our dedication to integrity, relationships, and exceptional service. Thank you again—we look forward to continuing to serve you and building a lasting relationship!

March 22, 2025

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Was a pleasure doing business with this dealership. Everyone made the deal go smoothly and painless More

by Robin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2025

Marlow Ford responded

Thank you so much, Robin, for sharing your experience! We’re thrilled to hear that your visit to the dealership was smooth and painless — that’s exactly the kind of experience we strive to provide. Our team is dedicated to making every step of the process easy and stress-free, and we're so glad we could deliver that for you. We truly appreciate you choosing us and hope to see you again in the future. Thank you again for your kind words — it means the world to us!

November 23, 2024

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Best dealer that I have been to , and best customer service.. Marlow in Luray will be my dealer from now on !! Thanks so much.. More

by sewcool2015
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Marlow Ford responded

Thank you so much for your glowing review! We’re thrilled to hear that you had such a great experience with us at Marlow Ford in Luray. Providing top-notch customer service is always our priority, and it means the world to us that you’ve chosen us as your go-to dealership! Your trust and support motivate us to keep delivering the very best. Thanks again, and we look forward to serving you for many years to come!

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